Meeting: I have to use simple language and short sentences when I am presenting information that way it makes the information easier to understand for everyone. I have to make sure that I am flexible and can give people the information in different ways because different people understand things and concepts in different ways. Some understand by hearing, some by seeing and some by practising. Before presenting the information, * Plan what I want to speak. * Cut out any unnecessary detail * Present the important ideas in a logical order.
Use active and personal language like “you” and “we”.

Telephone: When preparing to speak on the phone, you as the sender should always greet the receiver that you are speaking. Firstly you should politely say hello followed by your name, company’s name and finally ask how you may help. By doing this you are showing the person whom you’re speaking to that you are polite, professional and interested in helping them instead of answering the phone as if it was one of your companions outside of work.

Technical enquiry:

Communication with colleagues, supervisors and customers: 1. Customers: It is important to know how to speak to customers when you are in a working environment. Learn effective nonverbal communication skills. It's important to understand the various levels of communication. You will experience a lot of different customers. Some will use body language to communicate, whilst some will communicate verbally. Also, it is important for you as the worker to speak clearing so that customers can understand what you are saying because some might not understand English very well. By using important gestures such as; smiling etc. is positive gestures which can be useful to all customers from whatever background to feel welcomed and pleased with your company’s service. Hen having a conversation with a