Visit to Laurel Regional Hospital and Human Service Visiting the Ellicott human service agency was absolutely new experience for me, because I have never visited an actual Human service agency before. In fact, my expectations were mixed and controversial before visiting the agency. At first, I did not know what to expect from the visit because I perceived the human service agency as the place, where people attempt to find some counseling services and get assistance from the part of the agency’s employees. At the same time, I expected to encounter people, who have lost all hopes in life and attend the human service agency as the last place, where they expect to find some help and assistance of social workers and health care professionals. However, when I went to the human service agency, my expectations turned out to be quite inaccurate. When I went to the human service agency I attempted to make some observations. I just observed and tried to understand what was going on and what sort of people I observed there. To my surprise, I saw just a few people, who looked to be truly desperate. As for the majority of people, I saw that they were doing some routine things, which they have already accustomed to. In fact, they looked for services they needed and they were certain that they would receive services that would help solved their case. At the same time, people I saw there apparently had a relatively low level of income. Judging from their appearance, I could understand that they could not afford the high standards of living. However, I could hardly estimate that they live from hand to mouth. Instead, they had quite stable income and counted for a stable social standing they had. Some people were quite self-assured and seemed to be certain in their future. In such a way, people I saw in the human service agency belonged to the lower or low-middle class at the most.