...E-Business : Voice over IP Faculty of Computer Science and Automatic Control Politehnica University of Bucharest 313 Splaiul Independenţei ROMANIA Abstract: - Electronic business, commonly referred to as "eBusiness" or "e-business", or an internet business, may be defined as the application of information and communication technologies (ICT) in support of all the activities of business. Commerce constitutes the exchange of products and services between businesses, groups and individuals and can be seen as one of the essential activities of any business. Electronic commerce focuses on the use of ICT to enable the external activities and relationships of the business with individuals, groups and other businesses. Electronic business methods enable companies to link their internal and external data processing systems more efficiently and flexibly, to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers. Key-Words: - VoIP, gatekeeper, endpoint, gateway, softphone, asterisk 1 Introduction E-business involves business processes spanning the entire value chain: electronic purchasing and supply chain management, processing orders electronically, handling customer service, and cooperating with business partners. Special technical standards for e-business facilitate the exchange of data between companies. E-business software solutions allow the integration of intra and inter firm business processes. E-business...
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...the term IP PBX • Voice over IP servers are the main servers that route your calls through VoIP phones or devices. (2:00) • Data system with real time audio communication. First thing to understand with these VoIP servers or sometimes called IP PBX is the use of IP/TCP Ethernet network. So basicially, all of the phones (PBX etc..) is going to use Ethernet and going to use TCP/IP to communicate. So now, instead of having a telephone PBx with phones and everything in their own world, you know have a phone system that resides on the same network as everything else. So you use routers, switches, you use TCP/IP, you use computers etc.. VoIP server- reason why I call it a voip server is if you taken the server class, you know that a server is any computer that provides services to other computers on a network. Then after You can have your client computer or telephone connect through the normal network, through the switch and then the router. You can also have analogue or digital ports connected to the voip servers if they have the port. With VoIP servers, mainly all the communication happen over your normal Ethernet network TCP/IP etc.. but if the VoIP servers have those ports, they can also connect normal phones. Trunk Lines: how do we call in and call out from a VoIP server? The first way we can do it is if we are doing completely VoIP, we can have something called “VoIP Trunk” from a provider(ISP). There are companies out there that will provide you IP trunk lines...
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...MIS535 – Managerial Applications of Information Technology Course Project: Installing an IP Phone System Company Information and Abstract: Holt’s Cigar Company has been in business for over 100 years. The first store opened in 1898. There are now two retail locations in the Philadelphia area. Holt’s also provides a mail order service where cigars can be purchased online or by phone in most states. Holt’s Cigar Company is also part of Ashton Distributors. The same person owns them. Holt’s is the retail store and Ashton is a wholesale company. The total amount of employees for both companies is around 100 people. I work in the IT Department. We are in charge of maintaining the network, helping users, and maintaining the phone system. The phone system is over 10 years old and is an analog system. This system runs off of Windows Server 2000. Windows Server 2000 is very old software and Microsoft does not support it anymore. So this means there are no new updates or patches to software. This can leave our phone system open to outside attacks from hackers. Our biggest problems with the current system are functionality and features. The system randomly stops working about once a week and this usually occurs during business hours. The server needs to be re-booted when this happens. The IT Department cannot re-boot this system remotely. It must be manually re-booted at our Northeast Philadelphia location where it is housed. The phones will not work at all...
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...advice to the budding entrepreneurs in Bangladesh 5 References 6 Introduction M Rezaul Hassan is the founder CEO of REVE Systems. Under his leadership, REVE Systems has become the leading software and solutions provider in IP communications domain. REVE Systems was awarded with the Red Herring’s Top 100 Global Company in 2012. REVE Systems is headquartered in Singapore, has software development facilities in Dhaka and New Delhi and offices in the UK and the USA. Right now, REVE Systems has 2000 plus carriers from more than 75 countries as their customer. Profile Mr Rezaul Hassan is the CEO of REVE Systems. He founded this company in 2003 after working in the IT/ Telecom industry for many years. As the founding CEO, Hassan, along with a dedicated team of colleagues, has helped to build REVE Systems into a major solution provider in the VoIP industry. Under his leadership, the company has expanded its footprint globally. He played a key role in the development of good customer relationships, ensuring flexibility in response to an increasingly demanding marketplace. An engineering graduate, Mr. Hassan earned an MBA from IBA, University of Dhaka. He is recognized as an expert in the IP communications space and...
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...comparison to all other means. Firstly VOIP stands for “voice over IP” and it’s the most basic term which is used for the good range of communication of voice alerts and messages over internet. But to clear its very own full form it’s not only voice which is transferred but actually many kinds of data including fax, videos, etc. The most basic need is obviously an internet connection but over that you need a SIP (Signaling Protocol).SIP’s are basically attached for a basic server- client-customer connection. SIP’S could be the softwares which are anyways installed on your customers’ computer or any device. Like for instance one may consider some popular examples like; JITSI or BRIA it’s a commercial multi-platform client for windows, android and iOS .Other examples could be of SIP phone like SNOM phones, POLYCON phones. Besides the sips being the end structure they are and could be gateway for translating mobile networks and old fixed- net. Usually the basically act like a customer faced client but actually they are able to do much loader work of calls and transmission. At times they are connected via ISDN types lines E1 OR could be T1 and many times SS7 kind of layer is also used on the top. For setting up a good and fast communication channel you need to have a better kind of signaling protocol which abbreviates you of what type of clients , server are you going to communicate among and what are their basic needs for accepting your voice calls , messages , fax or whatever one wishes to...
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...customers, we have to think about our operational cost and the ways of reducing it. One such way is the implementation of Voice over Internet Protocol ( VOIP ), also known as the internet telephony. VOIP has become more popular in recent years as companies need to cut costs and improve communication between increasingly mobile employees and increasingly global customers. The first Voice over Internet Protocol (VoIP) call was made back in 1995 between two PCs. Initially, this was just a technological novelty. However, by 1998, VoIP had already begun establishing itself as a low cost means of providing calls over long distances. It was estimated to carry about one percent of the US phone traffic. Thirteen years later, VoIP has managed to revolutionize the manner in which business and residential communications take place. Infonetics estimates that about 25 percent of the total international phone traffic is handled as VoIP. So what exactly is VoIP and how does it work? Let me give a few basics about VoIP. Many people have used a computer and a microphone to record a human voice or other sounds. The process involves sampling the sound that is heard by the computer at a very high rate (at least 8,000 times per second or more) and storing those "samples" in memory or in a file on the computer. Each sample of sound is just a very tiny bit of the person's voice or other sound recorded by the computer. The computer has the means to take all of those samples and play them, so that the...
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...Organizational Overview The Re quest for Proposal is to change the old office phone system to a Voice over Internet Protocol (VoIP) service for a small company with approximately 50 employees with approximately over 700 accounts. The clients currently call in orders using the existing traditional public switched telephone network (PSTN). The Voice over Internet Protocol (VoIP) technology will have an established voice communication and multimedia sessions over Internet Protocol (IP) networks where the orders can be processed at a cost savings. Technology Description The group of technologies: IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, IP communications, and broadband phone service are terms commonly related to VoIP. The technology enables the end users to use voice, fax, SMS, voice messaging through the internet to conduct business. Proposal The Request for Proposal lists the instructions for a quote to be submitted timely by the respective vendors. In addition, the description of the project is included and the defined requirements that must be met for consideration. Lastly, the vendor responsibility is defined before and after completion of the project. Specifications The proposal is to switch to VoIP, a hosted phone system with a full set of enterprise features. The intent is to continue to upgrade the system via web browser to ensure the technology continues to remain competitive. The intent is to transition away...
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...Media Integration & Wireless ......................................... 5 Conclusion ....................................................................................................................... 8 Appendix – Abbreviations and Acronyms ........................................................................ 10 Bibliography ................................................................................................................... 11 2 of 11 Created by Joe Hallock – 12/08/2004 The Future of VoIP Document Three – The Future Introduction This paper is the third in a three part series that details the past, present and future of Voice over Internet Protocol (VoIP). The use of VoIP by individual consumers was the beginning of a massive move from traditional telephone systems to a form of new media where voice and other forms of digital media could converge with an already established data network. Major advancements in the technology are the result of business development and adoption. The present cultural, economic and regulatory events surrounding this new technology have provided a strong foundation for the future of VoIP. The purpose of this paper is to provide a predictive vision for the future of VoIP technology. This paper details some expected changes in...
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...Executive Bulletin COMPUTERWORLD INTRODUCTION All Roads Lead to IP .................................2 TRENDS &STRATEGIES Wading Into IP Telephony ..........................4 Getting ROI From VoIP ..............................7 VoIP Monitoring Tools ............................10 VoIP Security .......................................13 Call Centers and IP ................................15 Voice Over Wireless LANs .......................18 RESOURCES QuickStudy:Session Initiation Protocol ......21 Emerging Technology:..........................23 IP Videoconferencing IPCommunications Voice-over-IP is changing the way we think of,and manage,communications. Compliments of Computerworld Executive Bulletin IP Communications 2 Converged IP networks allow for a wide variety of new applications to ride on the network and interact, including IP telephony,audioconfer- encing,videoconferencing,unified messaging and presence technolo- gies (like chat). Getting Started Corporate America is just starting down the road to voice-over-IP (VoIP)communications,though every analyst says it¡¯s just a matter of time before it becomes main- stream.¡°By 2009,the installed base of IP [communications]equipment will dominate the enterprise land- scape,but that¡¯s still a few years away,¡±says Robert Rosenberg,presi- dent of Insight Research Corp.in Boonton,N.J. There are several reasons why VoIP hasn¡¯t been an overnight suc- cess.Companies started testing the ...
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...Voice over Internet Protocol (VoIP) is a rapidly emerging technology for voice communication that uses the ubiquity of IP-based networks to deploy VoIP client devices—such as desktop IP phones, mobile VoIP-enabled handheld devices, and VoIP gateways—in an increasing number of businesses and homes around the world. Windows CE 5.0 is a robust, real-time operating system platform that enables original device manufacturers (ODMs), original equipment manufacturers (OEMs), service providers (such as Internet service providers [ISPs], cable companies, and carriers), and enterprises to rapidly develop and deploy a wide range of devices that are part of an IP network and that have integrated VoIP functionality. The latest version of Windows CE includes an integrated, easy-to-use Telephony User Interface (TUI), a VoIP Application Interface Layer (VAIL) with extensive call control functionality, an interface to access contact and calendar data on Microsoft Exchange servers, advanced provisioning capabilities, and a complete network layer stack that facilitates VoIP-enabled device development and infrastructure integration. The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the...
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...personnel and talent count, ensuring that whatever resources are available would be concentrated on the voice talents that are carefully chosen. Also, resources will be concentrated on purchasing state of the art recording and music equipment in order to maintain a competitive edge and stand our ground. Efforts to contact various entertainment agencies will be made, for them to record using our studios and equipment, and quite possibly send their talents for voice training at our premises. An intimate partnership can be formed with profits to be made on both sides. Competitive edge Audiobeats will employ a two-pronged competitive edge. The first edge prong is having low overhead. Resources will be concentrated mostly on state of the art recoding music and recording equipment, and voice training programs and trainers. A significant amount would also be allocated to establish connections with established entertainment agencies. Advertising would also be one of our priorities, as we need to advertise our good recording studios and equipment. This would be more cost effective compared to conducting R&D of our own. For office work wise, space and resources allocated will be kept at it’s minimum. Audiobeats will also use our other competitive edge prong by retaining a low talent count. Although we offer “Voice Talent Services”, the other services we provide, namely: “Voice Over recordings”, “Music Recording & Production”, and “Facilities with recording equipment” – all...
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...connectivity to dial. VoIP stands for voice over internet protocol. VoIP phone service provider can help a business save a lot of money and the ease of implementation and service makes it an attractive choice for business just like Southwest Airlines Federal Credit Union. Southwest Airlines Federal Credit Union wanted to upgrade its phone system in there call center branches in Dallas, Phoenix, and Huston offices. They wanted a system that would be flexible, cost effective, and a scalable solution that would replace their old PBX system that they were using. Their decision to change over to a VoIP phone system was to save costs and easier administration. Using the old PBX system, Southwest Airlines Federal Credit Union had to have multiple servers which in turn made maintenance and support time costly. The other factor was each time they needed to upgrade to the old PBX system, it required substantial investment. Without the newest software for the PBX system, there was no way for them to take advantage of the new features the software update had to offer. They found a solution by choosing VoIP phone system. Their solution to their problem was to implement VoIP for their four call center branches. VoIP would provide a single phone system to cover all four branches and also have room for growth if they choose to. By using VoIP technology, Southwest Airlines Federal Credit Union was able to provide all four branches by implementing an IP LAN to WAN connection, utilizing a central...
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...Analysis of Case 6: Considerations for Voice Over IP Telephony Discussion Questions 1. Should the vice president’s approach put greater stress on the need to replace an obsolete system (risk mitigation) or on the desirability of improving the organization’s ability to implement new applications (enable new opportunities) 2. How should he engage the organization in learning about the potential of VoIP and developing plans for potential uses of the technology? 3. If a result of this learning is a belief that the VoIP technology is not fully mature, how should Forest assess whether it should proceed or not? Overview The vice president of support services will need to take a systematic approach in dealing with the issue at hand: 1) Assemble a committee of stakeholders and experts 2) Identify vendors of both VoIP and old supported systems that offer products that generally meet the standards and requirements of the organization 3) Send out RFPs to identified vendors 4) Conduct a formal financial analysis with a scoring system that offers a fair valuation of either system in order to identify the preferred system that is aligned with Forest’s overall plans and strategies 5) Present the preferred choice to the executive with clear reasons why he thinks it is the preferred choice Proposed Detailed Action Plan Budget considerations According to Wickham, Wager and Glaser (2009), there are four classes of investment that reflect in an organization’s budgetary allocation...
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...Facts, fiction and coding When we turn on the TV, we immediately decode what sort of program we are watching. If we watch “Paradise Hotel”, we expect a reality show and everything we associate with the genre. We expect drama, fighting, sex, betrayal and so forth. If we turn on the News, we expect to be fed with factual information about the happenings in the world. If we see a film, we also have certain expectations. When we see a romance film, we expect love. When we see an action film, we expect a fast pace and violence. When we see a horror film, we expect to be scared and so forth. We call these genre expectations. Within the world of media/literature, we deal with two major categories, facts and fiction. Facts tell us something about events and situations, which have already happened; facts therefor have an obligation to reality. Facts involve factual information, which can be subsequently checked for accuracy. However, fiction is made up where neither the people nor the events have root in the real world. Fiction therefore has no obligation to be factually correct and we cannot subsequently check for accuracy. When we watch films, TV programs or read texts, a sort of contract of understanding occurs. The contract is defined as agreements where the sender, in accordance with the receiver, agree on whether the film/text is fact or fiction. To make sure the receiver and sender are in accord, we use fact and fiction coding to decipher/ sort out fact from fiction and...
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...author’s comments do not apply to American Beauty at all. “Showing” Lester’s actions would not create the same mood of suspense as “telling” Lester’s thoughts do. Thus, the voiceovers implemented in American Beauty work in an ironic way because “telling” actually creates mystery among the viewers. During Lester’s initial voiceover, the camera is filming from above with a bird’s eye view, showing a snippet of everyday life in American suburbia. The fact that Lester is narrating the film shows that the story is told through his perspective and that the main events center upon him. Specifically, his voiceover mimics the suburban scenery in the way he describes his life- listing facts about his everyday being while repeating “This is…” over and over again. Lester...
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