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A STUDY ON EMPLOYEES WELFARE MEASURES WITHREFERENCE TO INTEGRAL COACH FACTORY, CHENNAI.
ACKNOWLEDGEMENT
First and foremost, I thank almighty for keeping me hale and healthy for successful completion of the project.I express my respectful and sincere thanks to our honorable ChairmanThiru
R.S Munirathnam who provided a wonderful atmosphere which enable me to do not onlythis project work but also the academic activities.I express my deepest gratitude to Our Principal
Dr.M.R.Jayatheertha Rao hadgiven this opportunity to do this project.I profoundly thank our Head of the Department
Dr.Prema Sankaran
M.B.A., Ph.D for providing a great opportunity to do this project.I sincerely thank to my guide,
Ms.Muzhumathi BRIEF DESCRIPTIVE
,
M.B.A, M.Phil,
Lecturer, for her kind words and continuous encouragement which has inspired me in completion of this project.I would like to thank
Mr.D.Anandhan Chief OS,Integral Coach Factory ,Chennai
,for giving me the opportunity to execute the project successfully with his guidance in their esteemed organization.I am also taking the pleasure to express my sincere thanks to all other staff membersof The Department of Management Studies
, R.M.K.Engineering
College
for their kind co-operation. Last but not least, I would like to convey my sincere gratitude to my parents andfriends, who have always been a source of inspiration towards the completion of this project.
ABSTRACT
The present study was under taken with such a task in mind and it aims at unearthing thestrengths and weakness of the welfare measures in integral coach factory chennai that is prevalent in the organization that sponsored this project work.Since organizations exist to achieve goals. The degree of success that individualemployees have in reaching their individuals goals is important in determining organizationaleffectiveness. The assessment of how successful employees have been at meeting their individual goals, therefore, becomes a critical part of Human Resource Management. This leadsus to the topic of
Employees Welfare measures.
This project aims at knowing ³Welfare System´. In this project the work atmosphere andthe welfare measures provided by the organization has studied.It also aims at finding out the employee¶s relationship with the management.This survey is done within the organization. The sample size is 110. The data wascollected by administering questionnaire and by adopting direct personal contact method. The persons met are all employees of the concern.Collections of data were analyzed and tabulated in a sequential manner and theinterpretations are given along with the tabulation. The conclusion and suggestions are also givenin this report for the improvement of this system in the organization.
LIST OF CONTENTS
CHAPTER NO TITLE PAGE NO
ABSTRACT iiiLIST OF TABLES xviLIST OF CHARTS xviiiI INTRODUCTION
1.1
Introduction to the Study
1.1.1 Need of the Study1.1.2 Importance of the Study1.1.3 Scope of the Study1.1.4 Objectives of the Study1.1.5 Research Methodology1.1.5.1 Research Design1.1.5.2 Sample Design1.1.5.3 Data Collection Method1.1.5.4 Tools and Techniques1.1.6 Limitations of the Study

1.2
Review of Literature
1.2.1 Industry profile1.2.2 Company Profile
II ANALYSISANDINTERPRETATION
2.1 Percentage Analysis2.2 Statistical Analysis
III SUMMARY AND CONCLUSION
3.1 Findings of the Study3.2 Suggestions3.3 Conclusions
BIBLIOGRAPHYAPPENDICES

LIST OF TABLESTableNoTITLE PageNo2.1. PERCENTAGE ANALYSIS2.1.1
AGE GROUP OF THE RESPONDENTS
2.1.2
GENDER OF THE RESPONDENTS
2.1.3
EDUCATIONAL QUALIFICATION OF THE RESPONDENTS
2.1.4
YEARS OF SREVICE OF THE RESPONDENTS
2.1.5
MONTHLY INCOME OF THE RESPONDENTS
2.1.6
AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THEORGANISATION
2.1.7
RATING OF FACILITY BENEFITS
2.1.8
SATISFACTION LEVEL TOWARDS MEDICAL FACILITIESPROVIDED
2.1.9
OVERALL SATISFACTION TOWARCS MEDICAL FACILITIESPROVIDE
2.1.10
SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES
2.1.11
OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES
2.1.12
SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES
2.1.13
OVERALL SATISFACTION LEVEL TOWARDS CANTEENFACILITIES

2.1.14
PERSONS AVAILING HOUSING LOANS
2.1.15
SATISFACTION TOWARDS HOUSING FACILITY:
2.1.16
RECREATION FACILITY THAT VALUES MOST
2.1.17
RATING FOR INTRAMURAL FACILITIES
2.1.18
BENEFITS OF EMPLOYEE WELFARE
2.1.19
WELFARE PROVIDES MOTIVATION
2.1.20
FREQUENCY OF GETTING FEEDBACK
2.1.21
MODE OF DETERMINING WELFARE REQUIREMENTS
2.1.22
SATISFACTION OF OVERALL WELFARE MEASURES
2.2.STATISTICAL ANALYSIS2.2.1 WEIGHTED AVERAGE2.2.1.1
SATISFACTION LEVEL TOWARDS VARIOUS MEDICALFACILITIES
2.2.1.2
SATISFACTION LEVEL TOWARDS VARIOUS EDUCATIONALFACILITIES
2.2.2 ONE WAY ANOVA2.2.2.1
RATING OF FACILITY BENEFITS
2.2.2.2
BENEFITS OF EMPLOYEE WELFARE
LIST OF CHARTSTableNoTITLE PageNo2.1. PERCENTAGE ANALYSIS2.1.1
AGE GROUP OF THE RESPONDENTS
2.1.2
GENDER OF THE RESPONDENTS

2.1.3
EDUCATIONAL QUALIFICATION OF THE RESPONDENTS
2.1.4
YEARS OF SREVICE OF THE RESPONDENTS
2.1.5
MONTHLY INCOME OF THE RESPONDENTS
2.1.6
AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THEORGANISATION
2.1.7
RATING OF FACILITY BENEFITS
2.1.8
SATISFACTION LEVEL TOWARDS MEDICAL FACILITIESPROVIDED
2.1.9
OVERALL SATISFACTION TOWARCS MEDICAL FACILITIESPROVIDE
2.1.10
SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES
2.1.11
OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES
2.1.12
SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES
2.1.13
OVERALL SATISFACTION LEVEL TOWARDS CANTEENFACILITIES
2.1.14
PERSONS AVAILING HOUSING LOANS
2.1.15
SATISFACTION TOWARDS HOUSING FACILITY:
2.1.16
RECREATION FACILITY THAT VALUES MOST
2.1.17
RATING FOR INTRAMURAL FACILITIES
2.1.18
BENEFITS OF EMPLOYEE WELFARE
2.1.19
WELFARE PROVIDES MOTIVATION
2.1.20
FREQUENCY OF GETTING FEEDBACK
2.1.21
MODE OF DETERMINING WELFARE REQUIREMENTS
2.1.22
SATISFACTION OF OVERALL WELFARE MEASURES

CHAPTER I
INTRODUCTION
1.1 INTRODUCTION
³Welfare is comfortable living and working conditions´. Employee welfare means the efforts tomake life worth living for workman.³Welfare is comfortable living and working conditions´. People are the most important assetof an organization, and the accounting profession has to assess and record the value and cost of people of an organization. Once this is accepted, the need for measuring the value for recordingit in the books of accounts arises. The value of human assets can be increased substantially bymaking investment in their training and welfare activities in the same way as the value of repairs/overhauling, etc.While the cost on training, development, etc., can be recorded separately and to be within theeventual, the expenditure on welfare activities can be added to the µinvestment¶ and the returns judged. Unlike other assets which have depreciation value as year¶s passes by, value of humanassets appreciates with passing years. The value can depreciate by aging process which isgenerally hastened up by worries, unhealthy conditions, etc. once this process is slowed down, or at least if the employee is made to feel µyoung in spirits¶ the value of this asset appreciatesconsiderably.Any investment constitutes the assets of a company and therefore, any investment for welfare of labor would constitute an extra investment in an asset. Industrial progress depends on a satisfiedlabor force and the importance of labor welfare measures was stressed as early as1931, when theRoyal Commission on labor stated µthe benefits which go under this nomenclature, are of greatimportance to the worker and which he is unable to secure by himself. The schemes of labor welfare may be regarded as a ³wise investment´ which should and usually does bring a profitable return in the form of greater efficiency.
The basic features of labor welfare measures are as follows:1.
Labor welfare includes various facilities, services and amenities provided to workers for improving their health, efficiency, economic betterment and social status.2.
Welfare measures are in addition to regular wages and other economic benefits availableto workers due to legal provisions and collective bargaining3.
Labor welfare schemes are flexible and ever-changing. New welfare measures are addedto the existing ones from time to time.4.
Welfare measures may be introduced by the employers, government, employees or byany social or charitable agency.5.
The purpose of labor welfare is to bring about the development of the whole personalityof the workers to make a better workforce.The very logic behind providing welfare schemes is to create efficient, healthy, loyal andsatisfied labor force for the organization. The purpose of providing such facilities is to make their work life better and also to raise their standard of living. The important benefits of welfaremeasures can be summarized as follows: y They provide better physical and mental health to workers and thus promote a healthywork environment y Facilities like housing schemes, medical benefits, and education and recreation facilitiesfor workers¶ families help in raising their standards of living. This makes workers to paymore attention towards work and thus increases their productivity. y Employers get stable labor force by providing welfare facilities. Workers take activeinterest in their jobs and work with a feeling of involvement and participation. y Employee welfare measures increase the productivity of organization and promotehealthy industrial relations thereby maintaining industrial peace. y The social evils prevalent among the labors such as substance abuse, etc are reduced to agreater extent by the welfare policies.The concept of µlabor welfare¶ is flexible and elastic and differs widely with times, regions,industry, country, social values and customs, degree of industrialization, the general socio-economic development of the people and the political ideologies prevailing at particular moments. It is also according to the age group, socio-cultural background, marital status,economic status and educational level of the workers in various industries.
1.1.1 NEED OF THE STUDY
€
To know about the Constitutional provisions in Integral Coach factory .
€
To find whether Labor welfare helps in providing good industrial relations .
€
To know about the employees satisfaction towards welfare measures.
€
To find out the facilities entitled by Integral Coach Factory
1.1.2 IMPORTANCE OF THE STUDY

It helps in improving recruitment.

Employers get stable labor force by providing welfare facilities. Workers take activeinterest in their jobs and work with a feeling of involvement and participation.

It improves moral & loyalty of workers.

It reduces labor turnover & absenteeism.

It helps in increasing productivity & efficiency by improving physical & mental health.

It helps in improving industrial relation & industrial peace.
1.1.3 SCOPE OF THE STUDY

The present study has been undertaken to study find out effectiveness of employeewelfare measures in Integral Coach Factory.

To find out the practical difficulties involved in welfare measures that can be evaluatedthrough this study.

The study can be used to bring out the solution for the problem faced by the employeesavailing the welfare measures.

Through the study, company would be able to know the satisfaction level of employee onwelfare measures.
1.1.4 OBJECTIVES OF THE STUDYPRIMARY OBJECTIVE:
To study the employees welfare measures in Integral Coach Factory(ICF).
SECONDARY OBJECTIVES:

To identify the various welfare measures provided to the employees.

To know their satisfaction towards the welfare measures

To understand how welfare measures improve the motivation of theEmployees.

To find out employees preference regarding welfare measures which they like to have infuture.
1.1.5 RESEARCH METHODOLOGYDefinition of Research
³The manipulation of things, concepts or symbols for the purpose of generalizing to extend,correct or verity knowledge, whether that knowledge aids in construction of theory or in the practice of an art.´-
D.Slesinger and M.Stephenson1.1.5.1 RESEARCH DESIGN:
A research design is the arrangement of conditions for collection and analysis of data in amanner that aims to combine relevance to the research purpose with economy in procedure.Regarding this project, descriptive research design concern with describing the perception of each individuals or narrating facts on welfare measures and diagnostic design helps in determinethe frequency with which something occurs or it¶s associated with something else. These tworesearch design help in understand the characteristic in a given situation. Think systematicallyabout aspects in given situation, offers idea for probe and research help to make certain simpledecision.
DESCRIPTIVE RESEARCH
In this research it deals with descriptive research type. It includes surveys and fact-findingenquiries of different kinds. The major purpose of descriptive research is description of thestate of affairs as it exists at present.
1.1.5.2 SAMPLE DESIGN
A sample design is a definite plan determined before any data are actually collectedfor obtaining a sample from a given population. Sampling is used to collect data from limitednumbers whereas census is used for large numbers. For the research, sampling method was used.
There are different types of sample design based on two factor namely the representation basis and the element selection technique .There are two main categories under which varioussampling method can be put. There are1.
Probability sampling2.
Non probability samplingIn this particular research the A study is on probability sampling. And in the simple randomsample is used.
PROBABILITY SAMPLING:
Probability sampling is based on the concept of random selection; the sample may beeither unrestricted or restricted. When each sample elements is drawn individually from the population at large, then the sample so drawn is known as µunrestricted sample¶, Where as allother forms of sampling are covered under the term µrestricted sample¶.The most frequently used probability samples are: y Simple random sample y Systematic sample y Stratified sample (proportionate & disproportionate) y Cluster sample
NON- PROBABILITY SAMPLING:
Non-probability sampling is that sampling procedure which does not afford any basis for estimating the probability that each item in the population has of being included in the sample. y J udgment sampling y Convenient sampling y Quota sampling. y Snowball sampling
SAMPLING METHOD
In this research systematic sampling method is used to collect the primary data byusing questionnaire.
SYSTEMATIC SAMPLING
A Systematic sample is selected at random sampling. When a complete list of the population isavailable, this method is used. If a sample of 10 students is to be selected from 100 students,under this method kth item is picked up from the sample frame and k is the sample interval.
POPULATION SIZE
The over all population size is 500 .
SAMPLE SIZE:
The total sample size of 110 has been taken for this study. Both male and femaleemployees have been interviewed.
1.1.5.3 DATA COLLECTION METHODPrimary Source of Data
Primary data is known as the data collected fro the first time through field survey. Suchdata are collected with specific set of objectives to assess the current status of any variablestudied.
RESEARCH INSTRUMENT:
In this project, the data were collected through structured questionnaire.
QUESTIONNAIRE
A questionnaire is a schedule consisting of a number of coherent and formulatedseries of question related to the various aspects of the under study. In this method a pre ± printedlist of question arranged in sequence is used to elicit response from the important.
Types of questions
The following are the types of questions, which are used in research. They are:a)
Open ended question b)
Close ended question
a) Open ended questionnaire:An open-ended question gives the respondents complete freedom to decide the formlength and detail of the form. b) Close ended questionnaire:The close-ended question is of two types they are as follows:i)
Dichotomous questionThis type has only tow answers in the form of ³YES´ or ³NO´, ³TRUE´ or ³FALSE´ etc«ii)
Multiple ± choice question.In this case the respondents are offered two or mores choices and the respondenthave to indicate which is applicable in the following cases.
1.1.5.4 STATISTICAL TOOLS APPLIED y Percentage Analysis y Weighted Average y One-way ANOVA
PERCENTAGE ANALYSIS:
Percentage refers to a special kind of ratio. Percentage analysis test is done to find out the percentage of the response of the respondents. In these tool various percentage are presented bythe way of Bar-diagram, Pie charts in order to have better understanding of the analysis.
FORMULA:Number of respondentsPercentage = ------------------------------------------------
×
100Total number of respondent
WEIGHTED AVERAGE:
Mean in which each item being averaged is multiplied by a number (weight) based on theitem's relative importance. The result is summed and the total is divided by the sum of theweights. Weighted averages are used extensively in descriptive statistical analysis such as indexnumbers. Also called weighted mean.
FORMULA:WEIGHTED AVERAGE = WXi / Wi
WXi = The sum of weights (let x1, x2, x3« xn)Xi = occur with weights (w1, w2, w3«wn)
ONE-WAY ANOVA:
Under the one-way ANOVA, we consider only one factor and then observe that the reason for said factor to be important is that several possible types of samples can occur within that factor .Analysis of varience table for one-way ANOVASOURCES OFVARIATIONSUM OFSQUARESDEGREES OFFREEDOMMEAN SQUARE F-RATIOBETWEENSAMPLESn
1
(X
1
-X)
2
+«+n k (X k -X)
2
(k-1) SS BETWEEN(k-1)MS BETWEENMS WITHINWITHINSAMPLES™(X ij- X)
2
+«.+™(X ki- X k )
2
(n-k) SS WITHIN(n-k)TOTAL ™(X ij- X)
2
i=1,2,« j=1,2..(n-1)This ratio is used to judge whether the difference among several means is significant or is just amatter of sampling fluctuations.

1.1.6 LIMITATIONS OF STUDY

Time is the important limitation. Due to time constraints only limited population is takenfor the study.

Findings based on this study cannot be used in other organizations.

There are chances of misrepresentation responses.

The biased view of the respondent is another cause of the limitation
1.2 REVIEW OF LITERATURE:
P.L. Rao, in his
³Labour Legislation in the Making´, opines that professional bodies like National Institute of Personnel Management should constitute a standing committee to monitor the proceedings in the Parliament regarding the labour welfare measures.
³
Cooperative Unionism and Employee Welfare´ by Michael R. White
, (University of Westminster - Policy Studies Institute)
,
Industrial Relations Journal, Vol. 36, No. 5, pp. 348-366, September 2005.
Using British national survey data, this article assesses the impact of unions on management practices to reduce labour costs, implement high-performance work systems, and make employeewelfare provisions. Relative to non-union workplaces, those with unions are found to have practices which are consistent with 'mutual gains' outcomes.³Staff development and employee welfare practices and their effect on productivity´
Ghana Library Journal
Vol. 19 (1) 2007 pp. 83-96Staff development and employee welfare are valuable assets in an organization since anorganization's primary aims are productivity and profitability. Every organization primarilyneeds committed and dedicated staff that will help the organization to meet its tactical andstrategic objectives.The study examines whether staff development policies exist in three special libraries in Ghana,and whether training programmes are being offered to increase staff competence, efficienciesand performance. It was also aimed at assessing staff welfare practices and how these affect productivity and performance.In conducting the survey, two sets of questionnaires were drawn up. One set was administered tomanagement and the other set went to Library staff. The survey revealed that all the organizations under study have staff development policies and training programmes for staff toenhance their capabilities and efficiency. Again, the survey revealed that staff welfare is cateredfor since several motivational avenues and incentive packages are available to boost their morale.
1.2.1 INDUSTRY PROFILE
The railways were introduced in the country in the 1853by the British almostimmediately after it appeared in England. From a modest beginning of 53 kms between Mumbaiand Thane, the railways have made a long journey and emerged as the principal mode of transport in the country. After Independence, the railways of the country were totally integratedand brought under the unified management of the Railway Board. Today, the Indian Railways(IR) has a network spread over 63,000 route kms. And 7000 stations throughout the length and breadth of the country. It carries 12 million passengers and more than 1.2 million tons of freightdaily, accounting roughly for 40 per cent of the freight and 2 percent of the passenger traffic inthe country.
INDIAN
RAILWAYS
:Indian railways are the second largest railway network in the world, bringing people and places together. Indian Railway plays a pivotal role in the growth of our country¶s economy. For functional efficiency the Indian Railways is divided in to 16 zonal railways comprising 67divisions and 6 production units with Railway Board on top of the overall managementhierarchy.Indian Railways, with 62,000 kilometer of route are the world¶s second largest railwaysystem under a single management in the four decades. Since independence Indian railways has played a vital role in the socio-economic development of the country as well as preserving itsunity and integrity, by linking together the diver¶s regions through its vast growth and alsocontributing to the countries defense preparation.
Our railway system continues to be the main lifeline of the country carrying the bulk of longdistance passengers and goods traffic with an ascent on the volume of the traffic moved rather than the attainment of the high speeds.
INDIAN RAILWAYS SETUP AT A GLANCE:
Indian Railways are the larger national under taking of Government of IndiaTransportation of men and material on an extensive scale is their business. Their capitals assetsare approximately Rs.6000 crore. Railways set the face for industrial development, whichdepends on transportation. They also help to balance the economy of the country and promoteeconomic growth. In view of the above importance, a separate railways Ministry has beenformed at the central level. The railways board assists the Railway Ministry.The integral coach factory at Perambur (Tamilnadu) and the newly set up Rail CoachFactory at Kapurthala in Punjab significantly contributed to the redesigning of second class andsleeper coaches for better passenger comfort. These two coach factories also helped the IndianRailway introduce AC2 tier/AC3 tiers and AC Chair
LIST OF PRODUCTION UNIT:
The Indian Railways was formed from various production units that are deployed indifferent states of our country. They are described below:
CLW
;-Diesel Locomotive works (CLW) at Chittaranjan in West Bengal manufactures variousElectric locomotives.
DLW
:-Diesel locomotive works (DLW) at Varanasi in Uttar Pradesh manufacturers Diesellocomotives.
ICF
:-Integral Coach Factory (ICF) at Chennai in Tamil Nadu manufactures the different passenger coaches.
1.2.2 COMPANY PROFILE
Integral coach factory is a famous manufacturing unit of rail coaches. The integral coachoften called as ICF was first inaugurated by the former Prime minister of India Pandit
J
awaharlal Nehru in the year 1955. The factory is located at Perambur in Chennai. At the initial stages thiscoach factory manufactured seven third class railway shells and now it has grown into a unit witha capacity to roll out more than thousands of fully furnished coaches. ICF is ISO-9000 and ISO-14000 certified company.There are around 13000 employees in ICF. It is organized into 8 functional departments,spanning across two divisions ± the Shell and the Furnishing divisions. The departments are:General Administration, Accounts, Electrical, Civil Engineering, Mechanical, Medical,Personnel, Security and Stores.Initial the production was planned to assemble 200 no¶s of coaches wing to assemblereceived from the collaborators in knockdown condition and later this was followed by regular manufacture of coach¶s right from the detailed components.As it was felt the coaches turned out of ICF could be furnished most economicallyinstead being sent to various railways to be furnished in their workshop. Railway ministry took adecision to build a furnished annexed to the integral coach factory, so that every coach built inthis factory could turn out fully furnished.The ICF, which spread over areas of 193.47 hectares of land. For administration purposeICF has been divided into two divisions. y Shell Division y Furnishing Division
SHELL DIVISION
The coach manufacturing starts from shell division, where the body shell and bogieassemblies are done. A body shell assembly is of all welded integrated design, and it consists of under frame side wall, roof and end wall assemblies. A shell made of one body shell fitted ontwo bogies.A sheet metal shop produces all sheet metal items required for the manufacture of under frame, side wall, end wall and roof. y A main assembly shop assembles the under frame, side wall, end wall and roof toform a tube like shell. y Final assembly, painting of the shell and fitment of air brake arrangement aredone in the final assembly shop. y Bogies are manufactured by assembling bogie bolster, wheel sets, axle box andspring together.The body shells fitted on the bogies is dispatched to furnishing division for furnishing work.
FURNISHING DIVISION
When the factory was initially planned, it was decided that coach shells produced would be furnished in railway workshops. With the increasing tempo of activities under the second fiveyear plan and consequent increase in work load in the railway workshops, Railway Boarddecided in 1956 to setup a furnishing annexed to ICF so that the factory could deliver completecoaches ready for service instead of steels shells only. Preliminary examination work for settingup the Rs.3.69 crores furnishing unit was taken in hand on 17.02.1956 and the first furnishedcoach was flagged off by shri.K.Awarup, CAO(R) on 16.01.1962, formally declared the divisionopen. The furnishing of coach is done in ten stages, via., flooring, wiring, paneling on side wall, window fixing, partition paneling, plumbing, floor molding, lights and fans and seats, berth andracks fixing and buffer height adjustment.To meet the increased demand of the Zonal Railways, production was gradually steppedup in ICF. In stepping up of the production, the production plan was recast for diversity production. This factory is now geared to produce a number of varieties of Broad Gauge, Meter Gauge and Electrical multiple unit stocks, including cars and air conditioned coaches, DoubleDecker coaches as well as track recording cars. This factory has already produced coaches of sixty different designs.
WELFARE MEASURES

Medical facility

Quarters

Canteen facilities

Kalyana Mandapams

Holidays Home

Staff Benefit Fund

Book Bank

Schooling Facilities

Pass entitlements

Other facilities
Environment policy:
Integral Coach Factory, Perambur, Chennai-38 a premier railway coach builder of thecountry fully believes in prevention of pollution and reaffirms its commitment to minimize theadverse impact of its processes on environment.ICF shall Endeavour to:1.
Control pollution by monitoring and continually improving its processes andactivities.
2.
Conserve resources such as energy, water and raw material and strive reduce their consumption.3.
Minimize resource wastage by improving its processes and recycle such resourceswherever feasible economically.4.
Comply with relevant environmental legislations, regulations and other requirements.5.
Set time bound goals and objectives and provide adequate resources to achieve thesame.
Mission
:Innovations, improvements and developments have been the way of life at ICF.
Quality Policy:
1.
To achieve and maintain excellence in quality, reliability and safety of our products.2.
To consistently meet or exceed customer¶s expectation.3.
To strive for continual improvement in all areas to achieve leadership in the marketswe serve.
The Future:
ICF is completing its 55 years of service to the Nation. It has been planned to celebrate itsGolden
J
ubilee in a befitting manner, from a modest beginning of over 1100 coaches per year and that to in more than 170 varieties. ICF can perhaps be compared with the best of coach production facilities and still remains a pioneer in introducing new types of coaches. In the 151years of Indian Railways, role of ICF in its 55 years is certainly a remarkable one and willcontinue to be so in the years to come.
CHAPTER II
ANALYSIS ANDINTERPRETATION
2. DATA ANALYSIS AND INTERPRETATION2.1 PERCENTAGE ANALYSISTABLE 2.1.1AGE GROUP OF THE RESPONDENTS
AGE NO.OF.RESPONDENTS PERCENTAGE(%)<20 YRS 0 -21-25 YRS 27 2526-35 YRS 45 4136-50 YRS 29 26>50 YRS 9 8TOTAL 110 100
CHART 2.1.1AGE GROUP OF THE RESPONDENTS

INFERENCE:
From the above table, it is inferred that, 41% of respondents belongs to 26-35 years, 26% of therespondents belongs to 36-50 years,25 % of respondents belongs to 21-25 years , and 8% of therespondents belongs to above 50 years, 0% of respondents belongs to less than 20 years
TABLE 2.1.2
GENDER OF THE RESPONDENTSGENDER NO OFRESPONDENTS PERCENTAGE(%)MALE 74 67FEMALE 36 33TOTAL 110 100
CHART 2.1.2
GENDER OF THE RESPONDENTS
-2541268-1020304050<20 YRS 21-25 YRS 26-35 YRS 36-50 YRS >50 YRS
AGE PERCENTAGE

INFERENCE:
From the above table it is inferred that out of 110 respondents ,67% were Maleand 33% were Female.
TABLE 2.1.3
EDUCATIONAL QUALIFICATION OF THE RESPONDENTSEDUCATION NO.OF.RESPONDENTS PERCENTAGE(%)DEGREE/DIPLOMA 65 60POSTGRADUATE 39 35OTHERS 6 5TOTAL 110 100
CHART 2.1.3
010203040506070MALEFEMALE6733
GENDER

EDUCATIONAL QUALIFICATION OF THE RESPONDENTS
INFERENCE
: From the table ,it was inferred that 60% of respondents fall in the category of Degree/Diploma,35% of respondents fall in the category of Post graduate, 5% of respondents fallin the category of Others.
TABLE 2.1.4
YEARS OF SREVICE OF THE RESPONDENTSYEARS OF SERVICE NO.OF.RESPONDENTS PERCENTAGE(%)1-5 YRS 24 226-10 YRS 43 3911-20 YRS 33 30ABOVE 20 YRS 10 9TOTAL 110 100
60355010203040506070DEGREE/DIPLOMA POSTGRADUATE OTHERS
EDUCATIONAL QUALIFICATION

CHART 2.1.4
YEARS OF SREVICE OF THE RESPONDENTS
INFERENCE:
From the above table it is inferred that 39% of respondents have 6-10 yrsexperience, 30% of respondents have 11-20 yrs experience, 22% of respondents have 1-5 yrsexperience,9% of respondents have above 20 yrs experience.
TABLE 2.1.5
MONTHLY INCOME OF THE RESPONDENTSMONTHLY INCOME NO.OF.RESPONDENTS PERCENTAGE(%)10000-20000 17 15.4520001-30000 37 33.6430001-40000 42 38.1840001-50000 14 12.73>50000 0 0TOTAL 110 100
0102030401-5 YRS6-10 YRS11-20 YRSABOVE 20 YRS2239309
Y
EARS OF SERVICE

CHART 2.1.5
MONTHLY INCOME OF THE RESPONDENTS
INFERENCE
: From the above table it was inferred that 38.18% of respondents are havingincome 30001-40000/month, 33.64% of respondents are having income 20001-30000/month,15.45% of respondents are having income 10000-20000/month, 12.73% of respondents arehaving income 40001-50000/month and 0% of respondents having income above 50000/month.
TABLE 2.1.6
AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATIONAWARENESS OFVARIOUSWELFAREMEASURES NO.OF.RESPONDENTS PERCENTAGE(%)YES 80 72.73 NO 30 27.27TOTAL 110 100
CHART 2.1.6
AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATION
15.4533.6438.1812.7300.005.0010.0015.0020.0025.0030.0035.0040.0045.0010000-20000 20001-30000 30001-40000 40001-50000 >50000
M
ONTHL
Y
INCO
M
E

INFERENCE:
From the above table it is inferred that 72.73% were aware of various welfaremeasures provided by the company and 27.27% were not aware of various welfare measures provided by the company.
TABLE 2.1.7RATING OF FACILITY BENEFITS
Facilities 1Percentage (%) 2 percentage(%) 3Percentage ( %) 4Percentage(%) 5 percentage (%)Medical 50 45.45 39 35.45 7 6.64 6 5.45 8 7.27Education 29 26.36 50 45.45 19 17.27 7 6.36 5 4.55Housing 24 21.82 28 25.45 40 36.36 8 7.27 10 9.09Traveling 12 10.91 13 11.82 26 23.64 20 18.18 39 35.55Recreation 13 11.82 14 12.73 28 25.45 33 30 22 20Total 110 100 110 100 110 100 110 100 110 100
CHART 2.1.7
0.0020.0040.0060.0080.00YESNO72.7327.27
AWARENESS OF WELFARE
M
EASURES

RATING OF FACILITY BENEFITS:
INFERENCE:From this table it is inferred that 45.45% of the respondents rated medical facility as the firstmost benefitted facility, 45.45% of the respondents rated educational facility as the second most benefitted facility, 36.36% of the respondents rated housing facility as the third most benefittedfacility, 25.45% of the respondents rated recreation facility as the fourth most benefitted facilityand 35.45% of the respondents rated travelling facility as the fifth most benefitted facility.
TABLE 2.1.8SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED
MEDICALFACILITIESHIGHLYSATISFIED SATISFIED NEUTRAL DISSATISFIEDHIGHLYDISSATISFIED TOTALROUTINECHK UP 27 56 16 7 4 110PERCENT(%) 24.55 50. 91 14. 55 6.36 3.63 100FIRST AID 13 55 32 4 6 110PERCENT(%) 11. 82 50 29.09 3.63 5.45 100MEDICINESUPPLIED 18 60 25 3 4 110PERCENT(%) 16.36 54. 55 22. 73 2.72 3.63 100AMBULANCESERVICE 14 54 32 5 5 110
0.005.0010.0015.0020.0025.0030.0035.0040.0045.0050.001 2 3 4 5MEDICALEDUCATIONHOUSINGTRAVELLINGRECREATION

PERCENT(%) 12. 73 49. 09 29. 09 4.54 4.54 100
CHART 2.1.8SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDEDINFERENCE:
From the above table it is inferred that for routine check up 24.55 % of the respondents arehighly satisfied, 50.91 % of the respondents are satisfied, 14.55 % of the respondents are neutral,6.36 % of the respondents are Dissatisfied and 3.63 % of the respondents are highly dissatisfied,for First aid 11.82 % of the respondents are highly satisfied, 50 % of the respondents aresatisfied, 29.09% of the respondents are neutral, 3.63 % of the respondents are Dissatisfied and5.45 % of the respondents are highly dissatisfied, for medicine supplied 16.36 % of therespondents are highly satisfied, 54.55 % of the respondents are satisfied, 22.72 % of therespondents are neutral, 2.72 % of the respondents are Dissatisfied and 3.63 % of the respondentsare highly dissatisfied, For Ambulance service 12.73 % of the respondents are highly satisfied,49.09 % of the respondents are satisfied, 29.09 % of the respondents are neutral, 4.55 % of therespondents are Dissatisfied and 4.55 % of the respondents are highly dissatisfied.
0102030405060HIGHLYSATISFIEDSATISFIED NEUTRAL DISSATISFIED HIGHLYDISSATISFIEDROUTINE CHK UPFIRST AIDMEDICINE SUPPLIEDAMBULANCE SERVICE

TABLE 2.1.9OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES PROVIDED
OVERALLSATISFACTION NO.OFRESPONDENTS PERCENTAGE(%)YES 90 81. 82 NO 20 18. 18TOTAL 110 100
CHART 2.1.9OVERALL SATISFACTION TOWARDS MEDICAL FACILITIES PROVIDED

INFERENCE:
From the above table it is inferred that 81.82% of respondents are satisfied with the overallmedical facility provided and 18.18% of the respondents are not satisfied with the overallmedical facility.
TABLE 2.1.10 :SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES
81.8218.180.0010.0020.0030.0040.0050.0060.0070.0080.0090.00YES NO
OVERALL SATISFACTION OF
M
EDICAL FACILIT
Y

CHART 2.1.10SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES PROVIDEDINFERENCE:
0102030405060REIMBURSEMENT OFTUTION FEESCHOLARSHIPEDUCATIONAL LOAN
EDUCATIONFACILITIESHIGHLYSATISFIED SATISFIED NEUTRAL DISSATISFIEDHIGHLYDISSATISFIED TOTALREIMBURSEMENTOF TUTION FEE 33 56 15 5 1 110PERCENT(%) 30 50. 91 13. 64 4.54 0.90 100SCHOLARSHIP 17 57 29 6 1 110PERCENT(%) 15.45 51. 82 26.36 5.45 0.90 100EDUCATIONALLOAN 13 57 28 10 2 110PERCENT(%) 11. 82 51. 82 25.45 9.09 1.81 100

From the above table it is inferred that Reimbursement of tuition fee 30 % of the respondents arehighly satisfied, 50.91 % of the respondents are satisfied, 13.64 % of the respondents are neutral,4.54 % of the respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied,for scholarship 15.45 % of the respondents are highly satisfied, 51.82 % of the respondents aresatisfied, 26.36% of the respondents are neutral, 5.45% of the respondents are Dissatisfied and0.90 % of the respondents are highly dissatisfied, for educational loan 11.82 % of therespondents are highly satisfied, 51.82 % of the respondents are satisfied, 25.45% of therespondents are neutral, 9.09 % of the respondents are Dissatisfied and 1.81% of the respondentsare highly dissatisfied.
TABLE 2.1.11
OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES
SATISFIEDOVERALL NO.OF.RESPONDENTS PERCENTAGE(%)YES 97 88.18 NO 13 11. 82TOTAL 110 100
CHART 2.1.11OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIESINFERENCE:
From the above table it is inferred that 88.18% of respondents are satisfied with the overalleducational facility provided and 11.82% of the respondents are not satisfied with the overalleducational facility.
TABLE 2.1.12SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES
CANTEENHIGHLYSATISFIED SATISFIED NEUTRAL DISSATISFIEDHIGHLYDISSATISFIED TOTAL
88.1811.820.0020.0040.0060.0080.00100.00YES NO
OVERALL SATISFACTION OFEDUCATIONAL FACILITIES

QUALITY OFFOOD 17 66 17 5 5 110PERCENT(%) 15.45 60 15.45 4.54 4.54 100QUANTITYOF FOOD 14 63 27 6 0 110PERCENT(%) 12.73 57.27 24.55 5.45 0 100PRICE 17 60 26 6 1 110PERCENT(%) 15.45 54.55 23.64 5.45 0.9 100
CHART 2.1.12SATISFACTION LEVEL TOWARDS CANTEEN FACILITIESINFERENCE:
From the above table it is inferred that for quality of food 15.45 % of the respondents are highlysatisfied, 60% of the respondents are satisfied, 15.45 % of the respondents are neutral, 4.54 % of the respondents are Dissatisfied and 4.54 % of the respondents are highly dissatisfied, for quantity of food 12.73 % of the respondents are highly satisfied, 57.27% of the respondents aresatisfied, 24.55% of the respondents are neutral, 5.45 % of the respondents are Dissatisfied and0 % of the respondents are highly dissatisfied, for price of the food 15.45 % of the respondentsare highly satisfied, 54.54 % of the respondents are satisfied, 23.64 % of the respondents areneutral, 5.45 % of the respondents are Dissatisfied and 0.90 % of the respondents are highlydissatisfied.
TABLE 2.1.13
010203040506070HIGHLYSATISFIEDSATISFIED NEUTRAL DISSATISFIED HIGHLYDISSATISFIEDQUALITY OF FOODQUANTITY OF FOODPRICE

OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES
OVERALLSATISFACTION NO.OF.RESPONDENTS PERCENTAGE(%)YES 87 79.09 NO 23 20. 91TOTAL 10 100
CHART 2.1.13OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIESINFERENCE:
From the above table it is inferred that 79.09% of respondents are satisfied with the overallcanteen facility provided and 20.91% of the respondents are not satisfied with the overall canteenfacility.
TABLE 2.1.14PERSONS AVAILING HOUSING LOANS:
79.0920.91
OVERALL SATISFACTION OFCANTEEN FACILITIES
YESNO

AVAILING HOUSINGLOAN NO.OF.RESPONDENTS PERCENTAGE(%)YES 78 70. 91 NO 32 29. 09TOTAL 110 100
CHART 2.1.14PERSONS AVAILING HOUSING LOANS:INFERENCE:
From the above table it is inferred that 70.91% of the respondents are availing housing loan and29.09 % of the respondents are not availing housing loan.
TABLE 2.1.15
SATISFACTION TOWARDS HOUSING FACILITY:
70.9129.09
AVAILING HOUSING LOAN
YESNO

SATISFIEDHOUSING NO.OF.RESPONDENTS PERCENTAGE(%)YES 62 56.36 NO 48 43.64TOTAL 110 100
CHART 2.1.15
SATISFACTION TOWARDS HOUSING FACILITY:
INFERENCE:
From the above table it is inferred that 56.36% of respondents are satisfied with the housingfacility provided and 43.64% of the respondents are not satisfied with the housing facility provided.
TABLE 2.1.16
RECREATION FACILITY THAT VALUES MOST:
56.3643.64
SATISFACTION TOWARDSHOUSING FACILIT
Y
YESNO

RECREATIONFACILITY NO OFRESPONDENTS PERCENTAGE(%)HOLIDAYHOMES 70 63. 64CLUBS 26 23. 64SPORTS EVENTS 14 12.72TOTAL 110 100
CHART 2.1.16
RECREATION FACILITY THAT VALUES MOST:
INFERENCE:
From the above table it is inferred that 63.64 % of the respondents values Holiday Homes as beneficial,23.64% of the respondents values clubs as beneficial recreation and 12.73 % of therespondents values sports events as a beneficial recreation .
TABLE 2.1.17 :RATING FOR INTRAMURAL FACILITIES
63.6423.6412.73
RECREATION THAT BENEFITS
M
OST
HOLIDAY HOMESCLUBSSPORTS EVENTS

FACILITIES 1 2 3 4 5 6 7 8 9 10 TOTALDRINKING WATER 66 16 14 5 4 1 2 2 0 0 110PERCENTAGE% 60.00 14.55 12.73 4.55 3.64 0.91 1.82 1.82 0.00 0.00 100SEATINGARRANGEMENTS 51 35 11 2 2 3 1 2 1 2 110PERCENTAGE% 46.36 31.82 10.00 1.82 1.82 2.73 0.91 1.82 0.91 1.82 100FIRST AIDAPPLIANCES 12 16 20 26 14 4 5 3 6 4 110PERCENTAGE% 10.91 14.55 18.18 23.64 12.73 3.64 4.55 2.73 5.45 3.64 100LATRINES&URINALS 5 12 20 25 15 15 5 9 0 4 110PERCENTAGE% 4.55 10.91 18.18 22.73 13.64 13.64 4.55 8.18 0.00 3.64 100SPITTOONS 5 6 14 15 12 11 15 8 8 16 110PERCENTAGE% 4.55 5.45 12.73 13.64 10.91 10.00 13.64 7.27 7.27 14.55 100LIGHTING 45 18 13 10 13 2 5 1 1 2 110PERCENTAGE% 40.91 16.36 11.82 9.09 11.82 1.82 4.55 0.91 0.91 1.82 100WASHING PLACE 5 7 7 12 18 19 20 10 7 5 110PERCENTAGE% 4.55 6.36 6.36 10.91 16.36 17.27 18.18 9.09 6.36 4.55 100CHANGING ROOMS 2 10 3 5 9 10 17 27 14 13 110PERCENTAGE% 1.82 9.09 2.73 4.55 8.18 9.09 15.45 24.55 12.73 11.82 100REST ROOMS 3 7 5 6 8 10 9 20 23 19 110PERCENTAGE% 2.73 6.36 4.55 5.45 7.27 9.09 8.18 18.18 20.91 17.27 100CANTEEN 20 15 9 9 7 15 6 4 9 16 110PERCENTAGE% 18.18 13.64 8.18 8.18 6.36 13.64 5.45 3.64 8.18 14.55 100
CHART 2.1.17RATING FOR INTRAMURAL FACILITIES:

INFERENCE:
From this table it is inferred that 60% of the respondents rated first for Drinking water ,31.82 %of the respondents rated second for seating arrangement,11.82 % of the respondents rated thirdfor lighting,18.18% of the respondents rated fourth for first aid appliances,13.64% of therespondents rated fifth for latrines & urinals,13.64% of the respondents rated sixforcanteen,18.18% of the respondents rated seven for washing place,7.27% of the respondentsrated eight for spittoons,12.73% of the respondents rated nine for changing rooms and 17.27% of the respondents rated ten for rest rooms.
TABLE 2.1.18
0.0010.0020.0030.0040.0050.0060.0070.00

BENEFITS OF EMPLOYEE WELFARE
BENEFITS 1 2 3 4 5 TOTALCREATSEFFICIENCY 58 30 5 7 10 110PERCENTAGE(%) 52.72 27.27 4.54 6.36 9.09 100IMP PHY&MENTALHEALTH 29 44 19 12 6 110PERCENTAGE(%) 26.36 40 17.27 10.90 5.45 100INCREASESTANDRD OFLIVING 34 38 24 10 4 110PERCENTAGE(%) 30.90 34.54 21.81 9.09 3. 64 100LOYALTYTOWARDS THEWORK 27 33 14 21 15 110PERCENTAGE(%) 24. 55 30 12.72 19.09 13.63 100PROMOTEHEALTHY IR 28 22 27 23 10 110PERCENTAGE(%) 25.45 20 24. 55 20.90 9.09 100

CHART 2.1.18
BENEFITS OF EMPLOYEE WELFARE
INFERENCE:
From this table it is inferred that for 52.73 % of respondents welfare creates efficiency towardswork,for 40% of the respondents welfare improves Physical and Mental health, for 24.55% of the respondents welfare promotes healthy Industrial relationship, for 19.09% of the respondentswelfare creates Loyalty towards the work and for 4% of respondents welfare increases standardof living.
TABLE 2.1.19
01020304050601 2 3 4 5CREATS EFFICIENCYIMP PHY& MENTAL HEALTHINCREASE STANDRD OF LIVINGLOYALTY TOWARDS THE WORKPROMOTE HEALTHY IR

WELFARE PROVIDES MOTIVATION:MOTIVATIONALFACTOR NO.ONRESPONDENTS PERCENTAGE(%)YES 72 65.45 NO 38 34.55TOTAL 110 100
CHART 2.1.19
WELFARE PROVIDES MOTIVATION:
INFERENCE:
From the above table it is inferred that for 65.45% of respondents welfare act as a motivationalfactor and for 34.55% of respondents welfare is not acting as a motivational factor
TABLE 2.1.20
FREQUENCY OF GETTING FEEDBACK:
65.4534.55
M
OTIVATIONAL FACTOR
YESNO

FREQUENCY OF GETTINGFEEDBACK NO.OF RESPONDENTS PERCENTAGE(%)OFTEN 20 18.18OCCASIONALLY 74 67.27 NEVER 16 14.55TOTAL 110 100
CHART 2.1.20
FREQUENCY OF GETTING FEEDBACK
INFERENCE:
From the above table it is inferred that 67.27% of respondents are occasionally asked for thefeedback about the welfare measures,18.18% of respondents are often asked for the feedback and14.55 % of the respondents are never asked for the feedback.
TABLE 2.1.21
MODE OF DETERMINING WELFARE REQUIREMENTS:
18.1867.2714.55
FREQUENC
Y
OF GETTING FEEDBACK
OFTENOCCASIONALLYNEVER

DETERMINING THROUGH NO.OF.RESPONDENTS PERCENTAGE(%)OBSERVATION 20 18.18SUGGESTIONS 44 40.00PERFORMANCE 37 33.64INTERVIEW 9 8.18TOTAL 110 100
2.1.21
MODE OF DETERMINING WELFARE REQUIREMENTS:
INFERENCE:
From the above table it is inferred that 18.18% the welfare requirement is determined byobservation, 40% the welfare requirement is determined by suggestion, 8.18% the welfare isdetermined by interview and 33.64% the welfare requirement is determined by performance.
TABLE 2.1.22
SATISFACTION OF OVERALL WELFARE MEASURES:
18.1840.0033.648.18
DETER
M
INING WELFAREREQUIRE
M
ENTS
OBSERVATIONSUGGESTIONSPERFORMANCEINTERVIEW

SATISFIEDWITH OVERALLWELFARE MEASURES NO.OF.RESPONDENTS PERCENTAGE(%)YES 72 65.45 NO 38 34.55TOTAL 110 100
CHART 2.1.22
SATISFACTION OF OVERALLWELFARE MEASURES
INFERENCE:
From the above table it is inferred that 65.45% of the respondents are satisfiedwith overall welfare measures provided and 34.55% of the respondents are not satisfied withoverall welfare measures provided.
65.4534.55
OVERALL SATISFACTION TOWARDSWELFARE
M
EASURES
YESNO

2.2 STATISTICAL ANALYSIS2.2.1 WEIGHTED AVERAGEAIM:
To find out the employees opinion towards rating the various Medical facilities
Table 2.2.1.1
Satisfaction level towards various Medical facilitiesMedicalfacilitiesHighlysatisfiedsatisfied Neutral Dissatisfied HighlyDissatisfiedRoutinecheckup(X1)27 56 16 7 4First aid(X2) 13 55 32 4 6MedicineSupplied(X3)18 60 25 3 4Ambulanceservice(X4)14 54 32 5 5Rank 1 2 3 4 5Weight(W) 5 4 3 2 1X1 WX1 X2 WX2 X3 WX3 X4 WX427 135 13 65 18 90 14 7056 224 55 220 60 240 54 21616 48 32 96 25 75 32 967 14 4 8 3 6 5 104 4 6 6 4 4 5 5™WX1=425 ™WX2=395 ™WX3=415 ™WX4=397™W=(5+4+3+2+1)=15WEIGHTED AVERAGE=(™WX i ) / (™W)

WEIGHTED AVERAGE=(™WX i ) / (™W)(Where i=1,2,3,4«.)W1=425/15=28.33W2=395/15=26.33W3=415/15=27.67W4=397/15=26.47MEDICAL FACILITIES WEIGHTEDAVERAGERANK Routine checkup 28.33 1First aid 26.33 4MedicineSupplied27.67 2Ambulance service 26.47 3
CONCLUSION:
It is concluded that most of the respondents said that the company provides the best routinecheck up facility to the respondents. weightage given fro routine check up is 28.33, ,weightagegiven for Medicine supplied is 27.67 ,weightage given for ambulance service is 26.47 andweightage given for first aid is 26.33

AIM:
To find out the employees opinion towards rating the various Educational facilities
Table 2.2.1.2
Satisfaction level towards various Educational facilitiesEducationalfacilitiesHighlysatisfiedsatisfied Neutral Dissatisfied HighlyDissatisfiedReimbursementof TuitionFee(X1)33 56 15 5 1Scholarship(X2) 17 57 29 6 1Educationalloan (X3)13 57 28 10 2Rank 1 2 3 4 5Weight(W) 5 4 3 2 1X1 WX1 X2 WX2 X3 WX333 165 17 85 13 6556 224 57 228 57 22815 45 29 87 28 845 10 6 12 10 201 1 1 1 2 2™WX1=445 ™WX2=413 ™WX3=399™W=(5+4+3+2+1)=15WEIGHTED AVERAGE=(™WX i ) / (™W)(Where i=1,2,3,4«.)

WEIGHTED AVERAGE=(™WX i ) / (™W)W1=445/15=29.67W2=413/15=27.53W3=399/15=26.60EDUCATIONALFACILITIESWEIGHTEDAVERAGERANK Reimbursement of Tuition Fee 29.67 1Scholarship 27.53 2Educational loan 26.60 3
CONCLUSION:
It can be concluded that most of the respondents are satisfied with the reimbursement of tuitionfee provided by the company.the weightage given for Reimbursement of tution fee is29.67,weightage given for scholarship is 27.53 and thw weightage given for Educational loan is26.60.

2.2.2 ONE WAY ANOVAAIM:
To find out the amount of variation within each of these samples ,relative to the amount of variation between the samples regarding the rank assigned by the employees about variousfacilities.
TABLE 2.2.2.1
RATING OF FACILITY BENEFITSFacilities 1 2 3 4 5Medical 50 39 7 6 8Education for children29 50 19 7 5Housing 24 28 40 8 10Travelling 12 13 26 20 39Recreation 13 14 28 33 22TOTAL 128 144 120 74 84
HYPOTHESIS (H
0
):
There is no difference in rank assigned by respondents for variousfacilities.
HYPOTHESIS (H
1
):
There is difference in rank assigned by respondents for various facilities.T=Total of all the individual values of n items.Here , T=550 and n=25, k=5Correction factor=(T)
2
/n=(550*550)/25=12,100Total SS(sum of squares)=sum of squares of all the observations - (T)
2
/n=™X ij2 -(T)
2
/nSST=50
2
+39
2
+7
2
+6
2
+8
2
+29
2
+50
2
+19
2
+7
2
+5
2
+24
2
+28
2
+40
2
+8
2
+10
2
+12
2
+13
2
+26
2
+20
2
+39
2
+13
2
+14
2
+28
2
+33
2
+22
2
-12100=16702-12100

= 4602SS BETWEEN=™(T j )
2
/n j --(T)
2
/n= (128)
2
/5+(144)
2
/5+(120)
2
/5+(74)
2
/5+(84)
2
/5=3276.8+4147.2+2880+1095.2+1411.2=12810.40 -12100=710.4SS WITHIN==™X ij2 -
™(T
j
)
2
/n
j
= 16702-12810.40= 3891.6
ONE ±WAY ANOVA TABLE
SOURCESOFVARIATIONSUM OFSQUARESDEGREESOFFREEDOMMEAN SQUARE F-ratio F-RATIO(5% F-limit)BETWEENSAMPLES710.4 (k-1)(5-1)=4710.4/4=177.6 177.6/194.58=0.9127F(4,20)=2.87WITHINSAMPLES3891.6 (n-k)(25-5)=203891.6/20=194.58TOTAL 4602 (n-1)(25-1)=24At 5% level of significance,the tabulated value is 2.87Calculated value =0.9127Therefore ,Calculated value(0.9127) < tabulated value(2.87)Hence ,H
0
is accepted and H
1
is rejected.
CONCLUSION:
It was observed that there is no significant difference in rank assigned by respondents for variousFacilities.

AIM:
To find out the amount of variation within each of these samples ,relative to the amount of variation between the samples regarding the rank assigned by the employees about variousfacilities.
TABLE 2.2.2.2
BENEFITS OF EMPLOYEE WELFAREBENEFITS 1 2 3 4 5Createsefficiencytowards work 58 30 5 7 10Improves physical &Mental health29 44 19 12 6Increases thestandard of living34 38 24 10 4Loyaltytowards thework 27 33 14 21 15Promotehealthyindustrialrelationship28 22 27 23 10
HYPOTHESIS (H
0
):
There is no variation among the respondents in rating the benefits
HYPOTHESIS (H
1
):
There is variation among the respondents in rating the benefits.T=Total of all the individual values of n items.Here , T=550 and n=25, k=5Correction factor=(T)
2
/n=(550*550)/25=12,100Total SS(sum of squares)=sum of squares of all the observations - (T)
2
/n=™X ij2 -(T)
2
/nSST=58
2
+29
2
+34
2
+27
2
+28
2
+30
2
+44
2
+38
2
+33
2
+22
2
+5
2
+19
2
+24
2
+14
2
+27
2
+7
2
+12
2
+10
2
+21
2
+23
2
+10
2
+6
2
+4
2
+15
2
+10
2
-12100

=16354-12100= 4254SS BETWEEN=™(T j )
2
/n j --(T)
2
/n= (176)
2
/5+(167)
2
/5+(89)
2
/5+(73)
2
/5+(45)
2
/5=6195+5577.8+1584.2+1065.8+405-12100=14828-12100=2728SS WITHIN==™X ij2 -
™(T
j
)
2
/n
j
= 16354-14828= 1526
ONE ±WAY ANOVA TABLE
SOURCESOFVARIATIONSUM OFSQUARESDEGREESOFFREEDOMMEAN SQUARE F-ratio F-RATIO(5% F-limit)BETWEENSAMPLES2728 (k-1)(5-1)=42728/4= 682 682/76.3=8.93F(4,20)=2.87WITHINSAMPLES1526 (n-k)(25-5)=201526/20=76.3TOTAL 4254 (n-1)(25-1)=24At 5% level of significance,the tabulated value is 2.87Calculated value =8.93Therefore ,Calculated value(8.93) > tabulated value(2.87)Hence ,H
0
is rejected and H
1
is accepted.
CONCLUSION:
It was observed that there is variation among the respondents in rating the benefits.

CHAPTER III
SUMMARYANDCONCLUSION
3.1 FINDINGS OF THE STUDY
1) It was found that 0% of respondents belongs to less than 20 years ,25 % of respondents belongs to 21-25 years,41% of respondents belongs to 26-35 years,26% of the respondents belongs to 36-50 years and 8% of the respondents belongs to above 50 years.2)67% were Male employees and 33% were Female employees.3) 60% of respondents fall in the category of Degree/Diploma,35% of respondents fall in thecategory of Post graduate, 5% of respondents fall in the category of Others.4) 22% of respondents have 1-5 yrs experience, 39% of respondents have 6-10 yrs experience,30% of respondents have 11-20 yrs experience, 9% of respondents have above yrs experience.5) 15.45% of respondents are having income 10000-20000/month, 33.64% of respondents arehaving income 20001-30000/month, 38.18% of respondents are having income 30001-40000/month, 12.73% of respondents are having income 40001-50000/month and 0% of respondents having income above 50000/month.6) 72.73% were aware of various welfare measures provided by the company and 27.27% werenot aware of various welfare measures provided by the company.7) 45.45% of the respondents rated medical facility as the first most benefitted facility, 45.45%of the respondents rated educational facility as the second most benefitted facility, 36.36% of therespondents rated housing facility as the third most benefitted facility, 25.45% of the respondentsrated recreation facility as the fourth most benefitted facility and 35.45% of the respondents ratedtravelling facility as the fifth most benefitted facility8) For routine check up 24.55 % of the respondents are highly satisfied, 50.91 % of therespondents are satisfied, for First aid 11.82 % of the respondents are highly satisfied, for medicine supplied 16.36 % of the respondents are highly satisfied,For Ambulance service 12.73% of the respondents are highly satisfie9)Most of the respondents are satisfied with over all medical facility provided.
10).For the Reimbursement of tuition fee 30 % of the respondents are highly satisfied, 50.91 %of the respondents are satisfied, 13.64 % of the respondents are neutral, 4.54 % of therespondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied, for scholarship 15.45 % of the respondents are highly satisfied, 51.82 % of the respondents aresatisfied, 26.36% of the respondents are neutral, 5.45% of the respondents are Dissatisfied and0.90 % of the respondents are highly dissatisfied, for educational loan 11.82 % of therespondents are highly satisfied, 51.82 % of the respondents are satisfied, 25.45% of therespondents are neutral, 9.09 % of the respondents are Dissatisfied and 1.81% of the respondentsare highly dissatisfied.11) Most of the respondents are satisfied with over all Educational facility provided.12) For quality of food 15.45 % of the respondents are highly satisfied, 60% of the respondentsare satisfied, 15.45 % of the respondents are neutral, 4.54 % of the respondents are Dissatisfiedand 4.54 % of the respondents are highly dissatisfied, for quantity of food 12.73 % of therespondents are highly satisfied, 57.27% of the respondents are satisfied, 24.55% of therespondents are neutral, 5.45 % of the respondents are Dissatisfied and 0 % of the respondentsare highly dissatisfied, for price of the food 15.45 % of the respondents are highly satisfied,54.54 % of the respondents are satisfied, 23.64 % of the respondents are neutral, 5.45 % of therespondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied.13) Most of the respondents are satisfied with the overall canteen facility provided14)56.36% of respondents are satisfied with the housing facility provided and 43.64% of therespondents are not satisfied with the housing facility provided.15) 63.64 % of the respondents values Holiday Homes as beneficial,23.64% of the respondentsvalues clubs as beneficial recreation and 12.73 % of the respondents values sports events as a beneficial recreation .16)60% of the respondents rated first for Drinking water ,31.82 % of the respondents ratedsecond for seating arrangement,11.82 % of the respondents rated third for lighting,18.18% of therespondents rated fourth for first aid appliances,13.64% of the respondents rated fifth for latrines& urinals,13.64% of the respondents rated six forcanteen,18.18% of the respondents rated sevenfor washing place,7.27% of the respondents rated eight for spittoons,12.73% of the respondentsrated nine for changing rooms and 17.27% of the respondents rated ten for rest rooms.17) For 52.73 % of respondents welfare creates efficiency towards work,for 40% of therespondents welfare improves Physical and Mental health, for 24.55% of the respondentswelfare promotes healthy Industrial relationship, for 19.09% of the respondents welfare createsLoyalty towards the work and for 4% of respondents welfare increases standard of living.
18)Most of the employees opined that welfare measures plays as a motivational factor.19)67.27% of respondents are occasionally asked for the feedback about the welfaremeasures,18.18% of respondents are often asked for the feedback and 14.55 % of therespondents are never asked for the feedback.20)18.18% the welfare requirement is determined by observation, 40% the welfare requirementis determined by suggestion, 8.18% the welfare is determined by interview and 33.64% thewelfare requirement is determined by performance.21) 65.45% of the respondents are satisfied with overall welfare measures provided and 34.55%of the respondents are not satisfied with overall welfare measures provided.

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