...Second Semester Supplementary Final Examination 2012 MARKETING FOR FINANCIAL SERVICES (MKTG2003) Writing period: 2 Hours duration Study period: 15 Minutes duration Permitted materials: No restrictions The exam consists of two sections – Section 1 contains a short case study and a question related to the case study. This section is compulsory – all students must answer this question. Your answer to this question is worth 50% of the total marks for the exam. If you do not provide an answer to the compulsory question in Section 1 you will not be eligible for the 50% of marks allocated for this question (i.e. providing extra answers to questions from Section 2 will not compensate for not answering the compulsory question in Section 1). Section 2 contains four alternative short answer questions. You must provide an answer for any 2 of the 4 alternate questions in Section 2. Your answers to the questions that you select in Section 2 are worth 50% of the total marks for the exam (25% for each answer). You should provide only two answers for Section 2 – if you answer more than two questions from Section 2 only the first two answers (in numerical order) will be marked. Note that in your answers to questions for either section of the exam it is not sufficient to simply paraphrase or summarise relevant course concepts and models, you must apply them explicitly to the scenario detailed in the exam questions. All questions to be completed...
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...CRITICAL ESSAY: COMPENSATION EQUITY IN CHINA Hou Guangjian ABSTRACT In China presently, employees receive different compensation according to all kinds of ad hoc definitions of external equity, internal equity and individual equity. Consequently, employee attitudes toward work and social status are affected. If the government would provide people with access to better education, legal measures that guarantee fair competition, and training opportunities to people who have need, the Chinese people would have greater reason to believe that improved compensation equity will be realized in the future. INTRODUCTION Two years after the death of late chairman Mao Zedong, Deng Xiaoping launched century. During the past twenty-five years, the country has witnessed tremendous gains in economy and social wealth in general. Although, on the average, people are leading a much better life, the gap between rich and the poor is becoming larger. As a large developing country in a transition period from a planned economy to a market economy, China at present has to adopt a de facto policy of “letting a few people get rich first” to stimulate enthusiasm and initiative for the rest of the population. Thus, the usual egalitarianism -- what Chinese term the “Large Bowl” -- has been smashed. People working at similar jobs receive different compensation. Various ad hoc definitions of external equity, internal equity and individual equity influence compensation and, consequently, employee attitudes toward...
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...access the internet.On the other hand cloud computing is also believed to be the brain child of John McCarthy who believed computing should be delivered as a public utility like electricity or water.Since the 1960s, cloud computing has evolved over the years through a variety of phases. These phases include grid and utility computing, application service provision (ASP), and Software as a Service (SaaS). One of the initial milestones was the development and release of Salesforce.com in 1999. This provided enterprise applications through a website. In 2002, Amazon launched Amazon Web Services, offering storage and human intelligence to customers. In 2006, Amazon launched, Elastic Compute cloud (EC2) as commercial web service allowing small businesses and individuals the ability to rent computers and to run their own application.Experts recognize the benefits that cloud computing offers with the ability to expand storage capacity, the flexibility to increase or decrease the enterprise of a company, and the cost reduction it has added additional concerns.These Concerns of security raise...
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...Summary The Advertising Standards Authority of Singapore (ASAS) is an Advisory Council to the Consumers Association of Singapore (CASE). It was set up in 1973 to promote ethical advertising in Singapore and is the self-regulatory body of the advertising industry. Self-regulation means the responsibility of ensuring truthful advertising lies with both advertisers and consumers. This works in the interest of both advertisers and consumers because it ensures that through fair play, there is a balance of trust and responsibility between them. In the situation that an investigation into a misleading ad uncovers an unfair business practice, ASAS may refer the matter to CASE for action to be taken under the Consumer Protection (Fair Trading) Act. CHAPTER 1: INTRODUCTION 1.1 BACKGROUND Advertising has been existed for many decades. It is one means of promotional mix which has its ultimate function to set up channels of information and persuasion to sell goods and services or promote an idea (Belch & Belch, 1998; Aaker, 1991). As an integral part of social and economic systems and one of the rapidly growing industries, advertising determines the GDP (Gross Domestic Product), of a country to a considerable extent during the late 1980s (Belch & Belch, 1998; Daniels, 1995). Advertising is considered to be one of the marketing communication tools. Communication is the process of giving or an exchange of information and the science of transmitting...
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...dynamic and human members of the organization". Follow the theory of human system, DeSimone and Werner (2009 ,p. 498 ) outlined that " Human system- headquartered interventions are directed at bettering interpersonal, intragroup and intergroup relation". OD packages focused extra on interpersonal dynamics and social relation. The purpose of the exchange is to make the enterprise obtain the full abilities of productiveness and profitability, to be capable to remedy it does possess problems. The first journal article based on the topic is Organisation Development and Strategic Intervention for Enterprise Sustainability: Empirical Evidence from Nigeria. Author of this article is Khairuddin Idris (Ph.D). The second article is Understanding Large Group Intervention Processes: A complexity theory perspective by the author Michael J. Arena, PhD. The last article is Evaluating Group Interventions: A Framework for Diagnosing, Implementing, and Evaluating Group Interventions by the two authors Jacob de Lichtenberg and Manuel London. Based on these articles the authors mainly concern about how to help facilitators use current intervention idea and study to consultant their observe. Other than that, the significant relationship between teamwork and performance, for that reason the gain knowledge of endorsed human method interventions by means of workforce building within the business enterprise considering the fact that group-constructing interventions are directed in the direction of the...
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...customers. Customer Relationship Management helps businesses in successfully implementing strategies aimed at winning and retaining customers profitably. It is also helping businesses shift from a short-term transaction based mode of operation in their interactions with customers to a long-term relationship mode. Objectives – The objective of this course is to help students understand the concept and practice of CRM derived from research and applications across businesses. These concepts and applications from real life case studies will help identify opportunities, which can be successfully implemented for long term profitability. Pedagogy – The teaching methodology will include a mix of lectures, discussions, presentations by practitioners, videos, exercises and case analysis. The cases are integrative in nature but will also help develop an appreciation of specific elements of CRM. Each session will require preparation of assigned reading / case and active participation by students. A significant portion of the performance will depend on student’s contribution to the class. Group Project – Identify any organisation which is practicing some form of CRM. Start working with them to understand the objectives, strategy, structure and process of relationship management. Identify the key issues they faced in implementation especially related to financial and marketing evaluation of the program. Interview some...
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...Introduction Engendering the emotional energy of employees is the most difficult challenge facing organisational leaders worldwide. Several organisational behaviours can be attributed towards how successful a company will be. Motivation is a crucial aspect in many organisations and is also a key determinant in the triumph of a business. Motivation is defined as the process of initiating and directing behaviour, and willingness to exert high levels of effort to drive toward organisational goals, conditioned by the effort's ability to satisfy individual needs (Gabriel 1989: 224; Mathis & Jackson 2006: 79). Therefore, motivation is considered to be detrimental to the facets of management within the workforce, where the quality of work that people express is often a result of the motivation they possess. This essay will discuss the concept of motivation by focusing on content theories of motivation and its related theories through exploration of the variable nature of needs and expectations. Also, this essay will discuss the importance of having a motivated workforce and how the application of these theories is pivotal in achieving staff motivation. Lastly, this essay will include an evaluation of Southwest Airlines, with particular emphasis on the links between motivation and value creation for the company, as well as staff satisfaction. Motivation The motivational process in management can be treated as a need satisfying process. Content theories of motivation are primarily...
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...Q1. What apparently “modern” practices related to human resource management do you observe in the management principles of Laidlaw Leeds? Answer: The modern practices which I observed in the management principle of Laidlaw Leeds are as follows 1. Creative organization structure: A Business or an Organization can be considered as persons management systems. They can vary from simple to complex hierarchies. Initially Laidlaw Leeds don’t have any organizational structure but as their business increased Laidlaw decided to create organizational structure, he created two departments which are product department for clothing, hardware etc and administrative department for despatch and office work. He didn’t follow any book etc. to create organizational structure. But now days insinuations of organizational structure gets advanced and more defined such as functional, federations, matrix etc. Staffs needs to more specialize in one particular area so that we can develop expertise (Price, 2007; Elkin, 2001). 2. Weekly management meetings: Leeds arranges one weekly meeting every Tuesday after work in which all the staff member discusses their problems and tries to resolve them. On the other side manager gives the performance report of staff and encourages them. Now day’s meetings turn out to be most vital features of recent organisational life. To make meetings more effective now days it’s categorized into four different categories. Daily check-in Weekly tactical Monthly Strategic ...
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...Integrated Case Study: Bandon Group Inc. Monique Davis Strayer University Dr. Stephen Huber 1-20-13 The Bandon Group Inc. is a family own company that is a distributor of copiers, electronic printers, faxes and other equipment. The company’s competition includes IBM and Xerox. Bandon Inc. has four divisions located in the western parts of the United States in states such as Salt Lake City, Arizona, Denver and Portland, where their corporate head quarters is located in Arizona (Sumner, 2005). After the company was split into four division each division has tried different ways to determine how Information Technology can improve the overall needs of the company. Each division attempted many different ways to implement its own Information Technology systems but was unsuccessful and cause errors with duplication, migration, data migration, technical support and training for four sales prospects and CRM solutions. Because of this it put the company at a disadvantage not allowing them to compete with the competition (Sumner, 2005). Step 1: Purpose and Scope of Study The purpose and scope of the case study, Bandon Group Inc. is to figure out a way that Information Technology can overall support the companies mission, goal, objectives, and opportunities. Changes need to be made to both the internal and external factors of the company. The company needs to find a ERP system that will be able to improve the...
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...Integrated Case Study: Bandon Group Inc. John Wilson Dr. Ashley Johnson 7/31/13 The Bandon Group was founded in 1953, and is still a family own company that is a distributor of copiers, electronic printers, faxes and other equipment for mid market companies. The company’s has effectively competed with IBM and Xerox by offering mid tier equipment at competitive prices. Bandon Inc. has four divisions located in the western parts of the United States in states such as Salt Lake City, Arizona, Denver and Portland, where their corporate head quarters is located in Arizona (Sumner, 2005). Over time the Bandon Company’s sales became successful which allowed growth. Since splitting into four divisions, each division has tried different attempts to determine how a new Information Technology can improve the overall needs of the company. Each division attempted many different ways to implement its own Information Technology systems that the whole company could benefit from. The attempts were unsuccessful and caused errors with duplication, migration, data migration, technical support and training for four sales prospects and CRM solutions. Because of this it put the company at a disadvantage not allowing them to compete with the competition (Sumner, 2005). Step 1: Purpose and Scope of Study The purpose and scope of the Bandon Group Inc. case study is to identify a way that...
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...Issue 50 (2012), pp. 62-75 © EuroJournals Publishing, Inc. 2012 http://www.eurojournals.com/ajsr.htm Review Study: Business Intelligence Concepts and Approaches Saeed Rouhani Islamic Azad University, Firoozkooh Branch Department of Industrial Engineering, Firoozkooh, Iran E-mail: SRouhani@iust.ac.ir Tel: +98-912-2034980 Sara Asgari MehrAlborz University, Tehran, Iran E-mail: sara.asgary29@gmail.com Seyed Vahid Mirhosseini MehrAlborz University, Tehran, Iran E-mail: vmirhosseini@gmail.com Abstract In today’s challenging business environment, it is a vital for organization to access useful information and knowledge. Business Intelligence (BI) is an umbrella concept for tools, techniques and solutions that helps managers to understand business situation. And BI tools can support informational knowledge needs of organizations. With respect to increasing trend of BI researches in BI concepts and applications, in this paper, recent researches and papers of academic journals in this field is systematically review to classify and prioritize the concepts and approaches of business intelligence. Consequently researches was classified in three, managerial, technical and system enables approaches to BI, and specification of each approach and future research quid was described. Keywords: Business Intelligence; Enterprise Intelligence Approaches Systems; Review Study; Business 1. Introduction Today, in the rapidly changing environment, need to correct and just-in-time...
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...World Journal of Social Sciences Vol. 1. No. 1. March 2011. Pp. 148 - 164 Significance of Management Accounting Techniques in Decision-making: An Empirical Study on Manufacturing Organizations in Bangladesh Farjana Yeshmin* and Md. Amran Hossan** Management accounting is concerned with gathering and reporting internal financial information to facilitate decision-making process. As management accounting is not required to conform to national accounting standards, it allows business to customize the management accounting techniques as per demand of company. As a process of this customization, some advanced quantitative as well as number of qualitative techniques accompany with the traditional techniques, have been emerged to cater the information need in decision making. This study attempts to measure the significance of management accounting techniques in decision making of the selected manufacturing organizations in Bangladesh. In doing so, a total of 74 manufacturing organizations have been surveyed with a structured questionnaire by using 5 point Likert Scale measurement from different categories of manufacturing organizations. Findings reveal that cash flow statement analysis, ratio analysis, budgetary control, CVP analysis, variance analysis and fund flow analysis have been frequently high-ranking techniques. Secondly, the authors have recognized five factors to calculate the variability in decision-making with the help of rotated component matrix which shows that 75.125...
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...毕 业 论 文 论文名称: | 上海自贸区建设与人民币国际化研究 | 学 院: | 金融管理学院 | 专 业: | 财务管理(中加合作) | 学 号: | 1112041 | 学生姓名: | 周佳诺 | 指导教师: | 张铁铸 | 2015 年 3 月 CONTENT ABSTRACT 1 摘要 2 1 Introduction 3 1.1 Background 3 1.2 Research method 3 1.3 Basic ideas and framework 3 2 The relevant theories of currency internationalization 5 2.1 Currency internationalization important related theory 5 2.1.1 The optimal currency area theory 5 2.1.2 Theory of international trade settlement currency 5 2.1.3 Financial deepening theory 6 2.2 RMB internationalization related definitions 7 2.2.1 The definition of RMB internationalization 7 2.2.2 The basic development policy of RMB internationalization and path 7 2.2.3 The overview of RMB internationalization process 9 3 The main historical experience of currency internationalization 12 3.1 Internationalization of the dollar 12 3.2 The internationalization of EURO 13 3.3 The yen internationalization 14 3.4 Summary of this chapter 15 4 The free trade area construction to promote the internationalization of the RMB 16 4.1 International comparison of free trade area 16 4.1.1 The EU 16 4.1.2 The china-Asian free trade area 16 4.2 The relationship between Free trade and the internationalization of RMB 18 4.2.1 The policies and their interpretation of Shanghai free trade area 18 4.2.2 Marketization of RMB exchange rate 20 4.2.3 The RMB interest rate marketization 21 4.2.4 RMB offshore market 22 4.3 The...
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...November 16, 2013 Analysis of Goodwill and Walgreens Abstract: When it comes to business, ethics is very important. It is often different in not-for-profit and for-profit companies. Not-for-profit organizations use their profits to continue providing services that help mankind. For-profit organizations use their profits to share with investors or used for whatever the owner wants. Discussed here will be Goodwill and Walgreens, to show the differences between an not-for-profit and for profit companies. By presenting a case study on the two companies, will help the reader to have a clear understanding of the information that is addressed. This paper analyzes personal and organizational ethics and values between not-for-profit and for-profit organizations. The purpose of this paper is to identify key problems related to business ethics in these two organizations and how they use different ways to solve those problems. Introduction: The purpose of this case study is to provide knowledge of a analysis of personal and organizational ethics and values between not-for-profit and for-profit organizations. Goodwill Industries and Walgreens will be the not-for-profit and for-profit organizations that will be analyzed in this paper. The paper will be broke down into four parts. The first and second part is an analysis of Goodwill Industries and Walgreens including the ethical dilemma that it faced, the way they responded to this ethical dilemma and outline of the legal, social, or political...
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...MGT3110 Business and Society MODULE HANDBOOK 2013-2014 Module Leader (London): Dr. Andrea Werner Module Tutor (Dubai): Mr. Kieran Ross Middlesex University Dubai Business School Table of Contents 1. INTRODUCTION AND MODULE SUMMARY.............................................................3 Module aims .................................................................................................................3 Contacts .......................................................................................................................3 Module Website on MyUniHub .....................................................................................3 Learning Outcomes ......................................................................................................4 Assessment Scheme ...................................................................................................4 Employability Skills.......................................................................................................4 Code of Conduct ..........................................................................................................5 2. LEARNING MATERIALS ............................................................................................6 3. TIMETABLE AND TEACHING PROGRAMME ...........................................................8 Lecture and Seminar Schedule.................................................................................... 8 Lectures...
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