...Kaiser Permanente Cultural Competency The aim of this case study is to show how beneficial the bill AB 1195 was on Kaiser Permanente. Before the bill, healthcare companies faced difficulties with communications with patients since they lacked cultural awareness and proper training, after its passing, healthcare companies required providers to undergo training in the field of cultural awareness to overcome those barriers. The Overview of Cultural Competency in Healthcare Cultural Competency in the career of healthcare has the approach of delivering high quality care to patients who have diverse backgrounds, different ethical values, and beliefs. This practice requires training that can be used to personalize health care based on cultural and...
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...skills are important in any job setting, but especially in healthcare where communication is key to ensuring good patient care. “Communication - the human connection – is the key to personal and career success. (Meyer, 2014) As healthcare providers, it is important to understand the keys to be effective communicators, to engage consumers to communicate, and to realize the differences that cultural backgrounds play in our communication. Communication Basics There are several keys to be an effective communicator. The first is to know what you want to say. Begin by a personal understanding of the message that needs to be conveyed. Understanding what needs to be said and taking a moment to adequately prepare what needs to be said will ensure the message will come across clear and concise to the recipient of the message. The next step in the communication process is transferring the message via a statement, written or verbal. The message needs to relay the need, idea, purpose, and information that the recipient needs to understand. The importance of making the recipient understand the message is the key difference in whether what you are asking for can be completed or not completed by the recipient. Without proper understanding of the received message, one can be left wondering what exactly was needed or what they were to do with the information. This process can be impacted by many things including generational barriers, distractions, and educational level. Knowing the intended...
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...Personal Predjuges and Biases One personal bias I have would be in relationship to some of the beliefs of the Mormons. Although I infrequently come in contact with individuals of this belief, I have had some exposure to them in my work history and have done some reading about their beliefs. In less than 70 years, the number of Mormons has grown from less than a million to more than 6 million in the United States and 14 million worldwide. Their visibility and influence at all levels and walks of life have increased accordingly (Bohlen et al., 2010). The Church of Jesus Christ of Latter-day Saints (LDS), reflects the cultural impact of basic beliefs and traditions of church members practices and activities. The culture is geographically concentrated in the Western North American area, but is present to a lesser extent in many areas of the world where LDS live. Church members are encouraged to marry and have children, and as a result, LDS families tend to be larger than average. All sexual activity, both heterosexual and homosexual, outside of marriage is considered a serious sin. Same-sex marriages are not performed or supported by the LDS Church. When youth are in their late teens to early twenties they must put everything in their life on pause and go out for 18 to 24 months to spread the gospel. At least a tenth of a Mormon’s income must be given to tithing in order to contribute to the church’s growth. Sunday, the Sabbath...
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...Communication Opinion Paper When people ask what makes the world work, there are many answers. In my opinion, what makes the world work is communication. From the moment people are born we start to communicate with our very first scream. The screams that babies let out communicates to the world that they are alive. Our first communication to the world; however, after that communication becomes a little more complicated. This paper will look at what communication is and how effective communication is important in the world. Communication is more than just a baby screaming to let the world know they are here. In fact, most often that baby’s scream is the first communication in the health care world at the hands of a doctor or nurse. First we much understand what communication is. “Effective communication is the shared understanding of the information. It involves the shared understanding of the feelings, thoughts, wants, needs, and intentions of the communicators” (Cheesebro, O’Connor, & Rios, 2010, p. 5). Since we have the definition of communication, how we effectively communicate is a skilled that people must master. People communicate every day when interacting with other people. So let us look at the effective ways to communicate. A person comes up to you and starts to talk to you; you in turn need to listen to what they are saying. This is a form of communication. Effectively communication means you have to process what the person is saying. To process communication...
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...Haitian Population to Access Healthcare in South Florida A M NUR/440 December 9, 2013 Vulnerability for Haitian Population to Access Healthcare in South Florida The purpose of this paper is to project the experience on the presented material to a group of co-workers in regards to bringing awareness to the Haitian community and healthcare issues they face. In reference to the brochure presented, it explained cultural variables between American and Haitian beliefs and religion as well as communication barriers and reasons behind it. The brochure also demonstrated why culture is put on such high value for the Haitian community and what disparities might they face with incompetent healthcare workers towards some of the issues faced and why it would be considered vulnerable. Data collected towards the outcome of the presentation as well as understanding of why this would be a barrier to healthcare was well received within the workplace. Concept of Vulnerability in Haitians “As a triple minority, Haitians face challenges as racial and ethnic minorities, as immigrants, and as individuals who experience poverty at disproportionate levels” (Belizaire & Fuertes, 2011, p. 95). Haiti is considered one of the poorest countries in the world according to Florida Times Union, (2010). Due to the earthquake in 2010, Haiti has lost majority of its economy and potential of growth, hence increasing the immigration of Haitians to South Florida. As healthcare providers it is important to...
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...language barrier. There is not enough translators for their language. It has been also proven that the doctors are biased against the cultures. Which is called racism. It even comes to culture differences which cause assumption aloty of times so it is false. A lot of the problem is also that most Hispanics do not even have health insurance it causes them not to be able to get treatment. The language barrier and the inability to speak English sometimes prevent Hispanic patients from communicating with their doctors. Hispanic women get very little to no healthcare at all particularly prenatal care than any other ethnic group. “Results also showed that Mexican American pregnant teenagers are at particularly high risk regarding prenatal care due to a combination of structural and cultural factors” (Alcalay, 2011). The biggest problem is that the culture differences causes a lot of problems with communication. Structure and cultural differences make it a big problem. The relationship between the physician and the Hispanic patient is problematic because of social differentials by inequality on institutional levels, cognitive, and linguistic. Overcoming culture communication is a problem with healthcare providers. A lot of people does not like different races. Then the language barrier and culture is the biggest problems. Hispanics do not understand their healthcare so it is like a misunderstanding so it makes it hard to understand what theis...
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...Daniel NUR 440 Health Assessment and Promotion for Vulnerable Populations 20 December, 2010 Dawn Talbert MSN, RN, BC-FNP The purpose of this paper is to develop the awareness of the healthcare disparities for the Hispanic population. The aspects of why the Hispanic population is a vulnerable population will be shown. There are numerous barriers to healthcare for Hispanic patients and the healthcare provider; this paper will discuss only two of these barriers. Two interventions will be shown to aid the healthcare provider in bring down the barriers to efficacious healthcare for Hispanic patients. Three or more concepts from this course will be incorporated into this paper. Awareness of the healthcare disparities is critical to understanding when attempting to take down the barriers to equal healthcare for the vulnerable Hispanic population. The deficiencies are well researched and documented. In 2003, the Institute of Medicine of the National Academies issued Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care, which reported that minorities are less likely than whites to receive health services, including clinically necessary procedures, even when controlling for insurance status, patient income, and other access-related factors. Cultural bias can affect clinical decision-making. The authors found evidence that stereotyping, biases, and uncertainty on the part of health care providers can contribute to unequal treatment (Smedley,...
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...functions and is fundamentally based on shared knowledge. Knowledge is an extraordinary blend of judgment, insight, intuition, and inspiration created through on-going learning and reflection on practice (De Cagna, 2001). To understand how an organization shares knowledge, this paper will review what techniques are the most effective and ineffective, how these techniques are applied in a healthcare work environment, and how this process is impacted by technology. Most Effective Techniques for Sharing Knowledge Communication is one of the most important aspects in a healthcare organization and learning the most effective techniques for sharing knowledge will help ensure the success of the organization. One effective technique for sharing information and knowledge is for the healthcare organization to have an organization structure. The organization structure is the system of tasks, workflow, reporting relationships, and communication channels that link the diverse parts of an organization (Lombardi & Schermerhorn, 2007). An organization structure is important because it allows groups to share knowledge with each other and through other functions of the organization. For example, a healthcare organization that uses a functional structure is clustering people together according to professional similarities also fosters communication and knowledge sharing between co-workers. Another effective way to share ideas and information is through social networking. Social networking can...
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...What methods would you utilize as a member of the health care team to increase compliance with delivery of culturally competent care? Address specific interventions to improve aspects of care related to each of the identified categories: Culturally competent, Culturally appropriate and Culturally Sensitive. Introduction As a registered nurse in the healthcare field, it is extremely important to be well versed and mindful of each and every patient’s cultural background. Nurses encounter people from all walks of life so having the appropriate background knowledge on patients coupled with being sensitive to their beliefs and traditions is paramount to being exceptional in the profession. In order to accomplish this, one needs to develop his/her health care skills to be culturally competent, culturally appropriate and culturally sensitive. Supportive Information The necessity of cultural competence continues to be a topic of discussion. In fact, the National Institutes of Health (NIH) has even recognized the importance of cultural competencies and its effect on the health care needs of culturally diverse individuals. To reiterate this, with help from local communities, the NIH developed and communicated programs designed to aid awareness to the growing population of minorities. Some examples of these NIH-funded projects include culture and cancer literacy among immigrant women, health intervention efforts for Korean-Americans having high blood pressure and...
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...Communication Theory Renee Campobasso HCS/320 February 12, 2012 Cheryl Workman Communication Theory Communications in healthcare are an important issue regardless of one’s health status. There are several barriers that contribute to the issues that surface from health issues. Poor communication skills are among those of great importance. They can lead to delayed diagnoses and unnecessary treatments which can result in harm to the patient and patient care.(Astrom,k,Duggan,2007) Gender and cultural differences are two obvious barriers that healthcare professionals come in contact with on a daily basis. Men and women communicate in different ways as we all know. It is no secret that women are in fact more informed when it comes to health issues, mainly because women ask more questions in regards to health issues. Women talk more and reveal more about themselves personally than men do. Women also tend to visit physicians more often than men. (Dupre, 2005) Differences in culture have a definite impact on communication within any organization. In a healthcare setting, minorities have difficulties in expressing the problem and fail to explain the issue in great detail. Language barriers present the greatest difficulty in describing the health problem. They have issues in understanding physician questions and explanations of health problem. Researchers suggest that people of color and minorities receive different medical care than other patients of non-minority status. Access...
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...Communication Opinion Paper Diana Rodriguez HCS/320 May 5, 2014 Communication Opinion Paper In healthcare, providers must communicate effectively by using the basic elements of communication with a compassionate and understanding approach. What are the five basic elements of communication? Quite simply, the sender, receiver, message, channel and feedback play a significant role in how providers and patients interact in order to accomplish a mutual level of understanding. (Cheesebro, O'Connor, & Rios, 2010) Communication is about sending and receiving messages but listening is the key to bringing clarity to the topic of a conversation. Being descriptive and inquisitive while exchanging information helps grasp the feelings, wants, thoughts and needs of the people communicating. (Cheesebro, O'Connor, & Rios, 2010) It is important to know the reasoning behind the message being delivered. In the medical field professionals deal with many types of audiences like vendors and the communication style will be different for each one. Professionals must be eager to be good listeners so that they can summarize the sender’s information. Being good writers will collect he necessary data needed to take good care of patients, address their needs appropriately. Utilizing verbal and non-verbal communication skills by making eye contact and controlling the tone and volume of their voice is still considered a form of speech and is a good way to build a connection with others....
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...429V March 7, 2015 There are many diverse cultural groups living in the world today. The United States is no exception, with the U.S. Census bureau reporting that as of 2010, more than 36% of the U.S. population identified themselves as members of a minority group (Hixson, Hepler & Kim, 2012). While many people face challenges in access to healthcare, members of minority populations face even greater barriers. In an effort to combat some of these difficulties, the Department of Health & Human Services established the Healthy People 2020 initiative. Healthy People 2020 is an evidence based plan designed to improve the health of our country’s people by reducing preventable health diseases (“About Healthy People”, 2010). The people native to the Hawaiian Islands face roadblocks to healthcare that are uncommon in the rest of the country, and the Healthy People 2020 action plan faces unusual considerations in Hawaii that are not concerns on the mainland (“Hawaii’s Healthy People”, 2012). Hawaii has long been thought of as paradise, with its temperate climate, beautiful beaches and the culture of its native people. While these visions of Hawaii may be true, Hawaii also suffers from exorbitant costs of living, geographically limited healthcare, and the dilution of a culture in which native Hawaiian people had flourished for nearly 1400 years (“A Brief History”, 2000). Even today, tribal medicine is the preferred form of healthcare for many kupunas, the word used to denote...
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...between each other will make life miserable. Thus, in order for life to be full of joys and understanding we have to have some sort of communication skills that makes things simple when we are communicating with each other, such as family, clients, friends…etc. Therapeutic communication has different ways than everyday life of communication. In nursing world is all about taking care of patients. Therefore, they need set of skills in order to communicate well with patients to find out what is wrong with their healthy status and provide them with the right treatment. So in order for nurse to be nominate to be one of the top, needs to know how to communicate will with patients?, How to explain things effectively to ensure that patients understood their status?. In this assignment I am going to discuss the definition of therapeutic communication, aspects of communication, skills for effective therapeutic communication, nursing barriers and last but not least having some strategies to overcome these barriers. What is Communication? “Communication is the process by which meanings are exchanged between people through the use of a common set of symbols." (Bhardwaj, 2009) the process of these thought comes either by speaking or writing. This process of exchange divided into two parts which are verbal and non-verbal communication. Verbal communication means acting through words which means in brief definition spoken, rather than written. Lots of people think that communication is something easy...
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...are many elements that contribute to why most of the population distrusts the healthcare system, such as trustworthiness, trans cultural communication and cultural competence. “Distrust in the health care system is relatively high in the United States, between twenty and eighty present of people distrust the Health Care System.” (Armstrong, Rose, Peters, Long, McMurphy & Shea, 2006). Gaining trust with a physician and/or a doctor is essential, because, “…Trust promotes communication, timely care, healing, patient loyalty to physicians, less litigation, and adherence to treatment recommendations.” (Kosoko-Lasaki, Cook & O’brien, 2009, p. 41). Language barriers are an obvious effect of communication and building trust. The United States commonly use the language of English, but that’s not always the primary language for other nationalities and cultures. Some techniques that the author would use to over come the language barriers would be to speak slower, ask for clarification, check for understanding, be more specific, be patient and lastly choose an effective communication skill such as, an follow up email which the patient would state what they understood in the previous meeting. Another method would be showing examples like pictures or drawings, that would help the patient visually comprehend. Secondly, cultural and religion barriers. “Health professionals should be aware of cultural and religious beliefs that may affect the way they relate and care for some patients...
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...“Cross Cultural Communication” “Everyone has a culture. Americans struggle to understand their own culture which leads to difficulties in learning effectively about cultural differences”-stated by The Cross Cultural Communications for Healthcare Professionals. As a Texan born and raised learning how to cross communicate with others can be challenging but can be done. Today I will be giving you a insight on how cross cultural communication is very important in the healthcare industry and even in our everyday living. To start off, as a nurse assistant communicating with residents that couldn’t speak or even read English was a problem trying to administer medications, take vitals and hold a conversation. But eventually it became easier with dedication and a few mistakes made. I won’t say it is easy but it gets better with time and giving it more than one chance. Often people misjudge others because of their appearance, what they eat or how they sound when they speak. But in reality we all make a first impression on someone or something. Getting to know someone and about their history is pretty interesting and teaching someone about yourself and your background is a great way of communicating. Here are (5) important skills to me to remember when communicating with people of the world. First, Gain Respect, the ability to express respect for others is an important part of effective cross cultural communication. Everyone...
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