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What Is Microsoft Office Core Competencies

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Words 480
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Highlight of Qualifications
• Excellent customer services skills and experience in dealing effectively with the public, in person and over the phone.
• Ability to help clients in a professional and concerned manner.
• Maintains positive and professional working relationships within a team atmosphere.
• Ability to analyze, solve problems and work independently.
• Strong organizational skills and attention to detail.
• Strong task management skills and the ability to prioritize effectively.
• Excellent written and verbal communication skills.
• Excellent computer and data entry skills.
• Knowledge of Human Services programs and community resources.
• Proficiency in the Microsoft Office suite.
Employment Experience
Administrative Summer Student, …show more content…
• Responded to client inquiries over the phone to request additional documents regarding parking and Tenant Annual Eligibility Reviews (TAR).
• Processed client forms such as complaints, party room applications, parking requests, and transfer applications.
• Processed incoming mail and created invoices for incoming payments.
• Worked on special projects for property managers, such as site brochures, visiting sites for chemical inventory and taking minutes.
• Daily tasks included data entry, photocopying, printing, scanning, faxing and creating File Information Sheets (FIS).
• Programs used included, Lotus Notes, CMS, MegaMations and the Microsoft Office suite.
Customer Service Representative
Top Hat Cleaners, Oakville, Ontario 2011 - 2013
• Key Holder.
• Provided effective customer service and resolved customer concerns.
• Handled multiple tasks in a fast-paced environment.
• Worked independently and within a team environment.
• Accurately processed transactions, including payments, credits and refunds.
• Answered telephone calls and in person inquiries.
• Used the computer program, Textile management to input customer

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