...In December of 1952 my first wife, Kirby, and I left Vienna to drive through the Russian sector of Austria into Yugoslavia. At the border crossing, on a two-lane macadam road with no other car in sight, we stopped to present documents that permitted us to enter Marshal Tito’s country. Walking back to our car afterward, we met a man heading in the opposite direction, toward Austria. He had emerged from a big black car, and he looked important, like a diplomat or a capo. Seeing the initials of national origin on our small Morris convertible, he addressed us in English. I held in my hand our confusing travel directions. We asked the man if Zagreb was straight ahead. He shrugged, and told us, “There is only one road in Yugoslavia.” It was not long after our wedding. When I finished my initial year at Oxford, I flew home to marry Kirby, who had been my girlfriend in college. We had met on a blind date. When my college roommate asked his fiancée to fix me up, she asked, “How tall is he?” Kirby was pretty, intelligent, classy, and six foot one. I was only an inch taller, and found her height exotic. We had a good time together, sophomore and senior, and dated again … and again … and again. One thing led to another. That year I spent in England, we missed each other. We wrote letters back and forth, and by mail arranged to get married. From London I flew to New York, 17 hours on a Lockheed Constellation with its triple tail. Our reunion was happy and frantic with preparation...
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...The current issue and full text archive of this journal is available at www.emeraldinsight.com/1755-4217.htm WHATT 1,3 Is tourism with a low impact on climate possible? Jonathan Chenoweth Centre for Environmental Strategy, University of Surrey, Guildford, UK Abstract Purpose – The purpose of this paper is to examine the impact of a range of different travel and tourism options, and quantifies the carbon-dioxide emissions resulting from international vacations, breaking down emissions categories into those resulting from transport, accommodation and recreation. Design/methodology/approach – The paper uses summary data to review a range of possible vacation scenarios and examines their relative carbon-dioxide emissions in order to compare the relative climatic impact of different forms of tourism and vacation options. Findings – The paper concludes that intercontinental flights and cruise ship travel are particularly carbon-intensive, which suggests that these two forms of tourism will be particularly vulnerable to any policy initiative to curb or price carbon emissions. Ends by considering whether climatically responsible international tourism is possible, and outlines some low-carbon options. Originality/value – The paper relates data on carbon emissions to the implications for tourism arising from climate change. Keywords Climatology, Tourism, Global warming Paper type General review 274 The nature of the challenge While much of the discussion about the climate...
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...The current issue and full text archive of this journal is available at www.emeraldinsight.com/1755-4217.htm Managing bilingual employees: communication strategies for hospitality managers Mary Dawson, Juan M. Madera and Jack A. Neal C.N. Hilton College, University of Houston, Houston, Texas, USA Abstract Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees. This paper seeks to address these issues. Design/methodology/approach – The methodology employed a perspective-taking manipulation. Participants were placed in the role of an individual that does not speak the native language that is used in the workplace. Groups were measured on performance, quality, and accuracy. Groups were video-taped to measure frequency of non-verbal behaviors. Participants were surveyed to measure their levels of positivity. Findings – The results of this study identified effective non-verbal communication strategies for managers (combination of gestures, demonstrating, and pointing). When the leader used these strategies, the groups were able to complete the recipes faster. Managers who spoke another language expressed a more positive behavior towards the group. The group also expressed more positive behaviors towards each other when they had a second language leader. Research limitations/implications – A...
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...Brand communities Functional and social benefits Michael Ling July 2014 1 Prepared by Michael Ling WHAT ARE THE RESEARCH QUESTIONS? 2 Prepared by Michael Ling Motivation • Frenzy in social media and an escalating interest in creating brand communities around websites. • We know little how customers behave in those communities. • Research in online brand communities has been scarce and under-developed (Bagozzi and Dholakia, 2002). 3 Prepared by Michael Ling 4 Prepared by Michael Ling 5 Prepared by Michael Ling Brand Communities • "Brand communities are social entities that reflect the situated embeddedness of brands in the day-to-day lives of consumers and the ways in which brands connect consumer to brand, and consumer to consumer.” (Muniz & O’Guinn, 2001) Brand Focal Customer Customer Product Firm From a ‘customer-brand’ dyad into a ‘customer-customerbrand’ triad (Muniz & O’Guinn, 2001). From a ‘customer-customerbrand’ into a ‘customer-centric’ view (McAlexander et al, 2002). Customer-centric Model of Brand Community (McAlexander et al., 2002) • “the existence and meaningfulness of the community inhere in customer experience rather than in the brand around which that experience revolves.” (McAlexander et al, 2002). 6 Prepared by Michael Ling Overview • People participate in online communities because the online communities provide them with either information or social needs (Fischer, Bristor...
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...Contemporary Themes in the Hospitality and Services Industry Globalization and technological advancement have contributed vastly in the past few years, these advancements has advantages and disadvantages in all sectors of hospitality industry. As such it is very important and quite essential to explore and understand the innovative activities and practices. Research has been an important feature in this kind of environment to understand and identify the on-going advances, issues and trends in the hospitality industry. There are a number of academic journals that can list few themes to review in the hospitality sector. some of the issues have been addressed in this annual review of WHATT (IJCHM, Vol. 7 No. 7, 1996 and Vol. 8 No. 7, 1996), and other themes below are seen as new themes, which are research, strategy and organization policy; current perspectives in human resources management; new concepts in management and organization; information technology support; finance and investment. The three main trends that I would like to address are - human resources management, empowerment - management and organization , franchising - information technology, hotel computer systems Human Resources Management- Empowerment “Empowerment has been described as a venue to enable employees make decisions (Bowen & Lawler, 1992) and as a personal experience where individuals take responsibility for their own actions (Pastor, 1996)”. There has not been enough study on empowerment...
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...1. The sum of three consecutive even integers is equal to 84. Find the numbers. Solution * The difference between two even integers is equal to 2. let x, x + 2 and x + 4 be the three numbers. Their sum is equal to 84, hence x + (x + 2) + (x + 4) = 84 * Solve for x and find the three numbers x = 26 , x + 2 = 28 and x + 4 = 30 * The three numbers are even. Check that their sum is equal to 84. 2. The sum on an odd integer and twice its consecutive is equal to equal to 3757. Find the number. Solution * The difference between two odd integers is equal to 2. let x be an odd integer and x + 2 be its consecutive. The sum of x and twice its consecutive is equal to 3757 gives an equation of the form x + 2(x + 2) = 3757 * Solve for x x = 1251 * Check that the sum of 1251 and 2(1251 + 2) is equal to 3757. 3. The sum of the first and third of three consecutive odd integers is 131 less than three times the second integer. Find the three integers. Solution * Let x, x + 2 and x + 4 be three integers. The sum of the first x and third x + 4 is given by x + (x + 4) * 131 less than three times the second 3(x + 2) is given by 3(x + 2) - 131 * "The sum of the first and third is 131 less than three times the second" gives x + (x + 4) = 3(x + 2) - 131 * Solve for x and find all three numbers x = 129 , x + 2 = 131 , x + 4 = 133 * As an exercise, check that the sum of the first...
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...„RECESSION HAS AFFECTED TOURISM INDUSTRY GLOBALLY. WHAT MEASURES CAN BE TAKEN BY UK HOTELS?‟ “CASE STUDY: MARRIOTT GROUP OF HOTEL‟S EFFORT TO ATTRACT MEDICAL TOURISTS” RAMAMOORTHY PANDIAN STUDENT ID: 09004669 DISSERTATION SUPERVISOR THOMAS REEVES SUBMITTED IN PART FULFILLMENT OF THE REQUIREMENT FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION UNIVERSITY OF WALES INSTITUTE, CARDIFF FEB 2010 1 ACKNOWLEDGEMENT First and foremost, I would like to thank my supervisor Thomas Reeves for his valuable professional advice and guidance as well as for rendering his kindness, endless patience and continuous encouragement towards my dissertation. I would like to thank interviewees in the Marriott Group of hotels and its branches, without which this study could not have been reached its conclusion. A handful of thanks to all the lecturers of my concern for their teaching, without them, I can‟t learn so much knowledge. This dissertation could not have been completed without continuous support, encouragement, and caring of all my friends and my family members. I would wish them many a thanks too. Finally, I would like to express my sincere appreciation to those who provided me with great support and encouragement during my studies in UK. Thanks again to all of them. 2 ABSTRACT The aim is to find out the most possible means that recession would affect the tourism industry globally and also to pay attention towards the various measures taken over...
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...Marketing Management, Millenium Edition Philip Kotler Custom Edition for University of Phoenix Excerpts taken from: A Framework for Marketing Management, by Philip Kotler Copyright © 2001by Prentice-Hall, Inc. A Pearson Education Company Upper Saddle River, New Jersey 07458 Marketing Management Millenium Edition, Tenth Edition, by Philip Kotler Copyright © 2000 by Prentice-Hall, Inc. All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher. Compilation Copyright © 2002 by Pearson Custom Publishing. This copyright covers material written expressly for this volume by the editor/s as well as the compilation itself. It does not cover the individual selections herein that first appeared elsewhere. Permission to reprint these has been obtained by Pearson Custom Publishing for this edition only. Further reproduction by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, must be arranged with the individual copyright holders noted. This special edition published in cooperation with Pearson Custom Publishing Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Please visit our web site at www.pearsoncustom.com ISBN 0–536–63099-2 BA 993095 PEARSON CUSTOM PUBLISHING 75 Arlington Street, Suite 300, Boston, MA 02116 A Pearson Education Company SECTION ONE Understanding Marketing Management Marketing in...
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