...Part A Issues in the workplace affecting staff behavior and patient care Radiographers bear a great deal of responsibility in supporting the forward progression of the field and maintaining the high standards expected by the professional bodies and by the public. The scenario given presents different situations that radiographers and radiography students may face in the workplace; the main issues are professionalism, continuing professional development and bullying at work. All these in turn have an effect on the level of patient care staff provide since staff attitudes and team-working do influence this. A profession can be described as ‘A vocation...esp. one requiring advanced knowledge or training’ (p2386, Brown, 1993, vol 2), linked to this is the definition of professionalism which is ‘The body of qualities or features, as competence, skill, etc., characteristic of a profession or professional’ (p2368, Brown, 1993, vol 2). There are instances within the scenario in which each character does not adhere to the Code of Conduct and Ethics presented by the Society and College of Radiographers (SCoR; SCoR, 2008). SCoR states that you should engage in the teaching and training of other members of staff, however both Rob and Asha fail to support staff within their team: Asha fails to support Rob, and Rob in turn fails to support the radiography student. SCoR specifically states that radiographers should develop the skills to be a good teacher and trainer which neither Asha...
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...Laksamana College of Business Business Communications Assignment Student Reference No: LCB/1514 COURSE: KCB DIPLOMA / SUBMISSION DATE: 29.04.14 The key factors that are involved in Effective Communication in a Business Introduction Communication is the act of imparting, receiving or exchanging information or ideas by written, verbal/ oral and non-verbal/ visual means, so that the information shared can be understood by the recipient. The communication cycle: Written communication involves anything that has to do with written words. Some examples are letters, memorandums, notes, lists, reports, sticky notes, and/or e-mail. Advantages: It serves as a permanent record, it has a formal style, it is easier to plan out, various and complex information may be included in, and it is much more convenient to send to a large number of recipients. Disadvantages: Feedback/ responses may not be immediate, it is time consuming, it is less flexible and is less personal. Verbal/ oral communication involves speaking or any other audio input that gives an opportunity for the other party to listen. Some examples are face to face speaking, telephone calls, voicemails, radio/ television, interviews, speeches, and presentations. Advantages: It is fast, feedbacks/responses are immediate, flexible and personal, and body language may be used. Disadvantages: There are no permanent records available, it is more difficult to control, no fixed time for planning...
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...Sexual Harassment at workplaces Introduction Cases of sexual harassment at the places of work have been on the rise especially over the recent past. Sexual harassment is one of the most exploitive behaviors where power has been misused to victimize others at the places of work by those who hold superior positions in organizations (Shrier, 1996). Sexual harassment can occur to both men and women but more often than not, women are the victims. According to Boland (2002), a research conducted in the 1970s revealed that approximately one out of every two women would become a victim of sexual harassment at her place of work. The vice makes one feel disrespected, humiliated, or offended. Forms of sexual Harassment Such conduct is either expressed implicitly or explicitly, a term or condition to one’s employment. Rejection of such conditions by the victim may be used as the basis for employment decision affecting him or her. The purpose of such behavior could also be aimed at creating a hostile and intimidating work environment for the victim (Achampong, 1999). Sexual harassment can be of quid pro quo i.e. something for something or ‘a hostile environment’ in nature. In both cases, the conduct is unwelcome. In most cases the quid pro quo involves a senior person who has power to make decisions on an employee, depending on whether he or she submits to their sexual demands. On the other hand, a hostile environment is established when the working environment is offensive and intimidating...
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...The Toxic Workplace Organizational Behaviour Purpose: The purpose of this paper is to examine the inter-relationship of incivility and toxicity, how bullies are able to become toxic managers, and how they are allowed to develop in a toxic organization. We also analyze the development of organizational pain and how toxin handlers deal it with. Finally, we hope to assess if there is any validity to claims that ‘Generation Z’ is responsible for the recent prevalence of workplace toxicity. What is a toxic workplace? Overview of Toxicity: “Violence, aggression, bullying, tyranny, harassment, deviance, and injustice …” (Cortina 2001), the ‘magnificent seven’ anti-socialites comprising Workplace Toxicity. A relatively new field of study, the idea of workplace toxicity develops from the impact of bullying, and the emotional consequences it has on the organization. There has been surging interest over the past two decades on the cause and effect of bullying in the workplace (Rayner, 2002); and an ever-growing number of studies, since Leymann in 1990, would suggest that interest in this field may be attributed to the increase of disgruntled employees and employee violence which became prevalent in 1986 (the USPS incident in Edmond, Oklahoma). “There are three inevitable results of toxic workplaces: Poor Performance, Severe Health Issues, and the Loss of Talented Employees. “(Amy Scholten) A toxic workplace can be essentially summed up as any organization...
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...found. There is also the issue of workplace violence, which has increased and has become a serious issue in health care. Our health care workers are at higher risk for experiencing violence than workers in any other industry. Workplace violence includes any incident at the workplace that results in physical or psychological injury to someone, damage to property, or loss of productivity (Sells, 2000, p. 338). b. The expectation for reporting incidents in the workplace is to make the management aware so that they can be committed to the safety of their employees and also to set expectations regarding what is acceptable and unacceptable behaviors. Also, as employees they must do their parts in properly reporting the violent incidents to management. The security team will provide the employee with the incident report form or reporting tool. This form can also be used by external sources such as, police if they need to do a follow on the situation. The documentation will provide factual detail of what happen if the person is prosecuted or for other legal reasons. Mandatory reporting is required by some facilities, and that include incidents against visitors, patients and co-workers. Zero tolerance policy will accompany mandatory reporting. Zero-tolerance is a violence prevention method in which there is absolutely no tolerance for inappropriate behaviors and activities. The policy also implies that those who participate in or fail to report incidents will be reprimanded...
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...Sticks and Stones: Bullying in America Thomas Martin BEH – 331 September 20, 2011 Professor Shalanda Moten Table of Contents Introduction 3 Bullying Defined 3 Bullying in Schools 5 Bulling in Gangs 6 Workplace Bullying 7 Innovation in Intervention 8 Aggression Replacement Therapy. 9 Promoting Issues in Common. 11 Managing Workplace Bullying. 12 Conclusion 13 Sticks and Stones: Bullying in America Introduction Bullying is an age-old problem that persists into the twenty-first century. Although it is one of the most pervasive issues in American schools, bullying tends to receive very little attention from faculty or administration. Learning institutions often advertise themselves as bully free environments, but events occurring on these campuses are frequently those that are responsible for long-term trauma and for the emotional scarring of those who are victimized. When incidents of bullying are ignored or downplayed, aggressors gain increased confidence and tend to repeat similar offenses. This often creates a cycle of aggression and rule breaking behavior that extends into adulthood. “A study showed that sixty percent of identified bullies during their grade six through nine years eventually were involved in at least one criminal conviction by age twenty-four” (Whitney & Smith, 2007, p. 21). Childhood bullying is not only an issue in its own right. It is one that has also been found to lead to dire consequences in adulthood. Clearly, what is...
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...Chalfont Campus, Newland Park, Gorelands Lane, Chalfont St. Giles, Buckinghamshire HP8 4AD, United Kingdom b Green Lawns, Kilmona Grenagh Co., Cork, Republic of Ireland Accepted 27 March 2006 KEYWORDS Bullying; Violence; NHS; Higher education; Nurse education Summary This article examines briefly the issue of workplace violence and bullying in the hospital environment, but more importantly how the same and different styles of bullying and intra-staff bullying are emerging in nurse education. The content describes the aetiology of violence and bullying and their place in the National Health Service (NHS) including nursing. It explores bullying as the principle form of intimidation in nurse education, the different types and subtle forms of bullying, why individuals become bullies, dealing with and the consequences of bullying. The legislation, guidelines, policies are part of the recommendations for practice. c 2006 Elsevier Ltd. All rights reserved. Introduction In modern day society, it could be argued that violence and aggression is a common aspect of daily life. Violence and abuse within the hospital setting occurs throughout the entire health care sector (Zernike and Sharpe, 1998; Wells and Bowers, 2002). Over the years, negative incidents including violence, harassment, and aggression and bullying have been steadily increasing. In the year 2002/ * Corresponding author. Tel.: +44 1494 522141x2123; fax: +44 1494 603182. E-mail address: sedwar02@bcuc.ac.uk. 2003...
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...What is communication? The discipline of communication focuses on how people use messages to generate meanings within and across various contexts, cultures, channels, and media. The discipline promotes the effective and ethical practice of human communication. Communication is simply the act of transferring information from one place to another. There are various categories of communication and more than one may occur at any time. Different categories of communication Spoken or Verbal Communication: face-to-face, telephone, radio or television and other media. Non-Verbal Communication: body language, gestures, how we dress or act - even our scent. • Written Communication: letters, e-mails, books, magazines, the Internet or via other media. • Visualizations: graphs, charts, maps, logos and other visualizations can communicate messages. Transactional Model of Communication The transactional model of communication is a graphic representation of the collaborative and ongoing message exchange between individuals, or an individual and a group of individuals, with the goal of understanding each other. A communicator encodes (e.g., puts thoughts into words and gestures), then transmits the message via a channel (e.g., speaking, email, text message) to the other communicator(s) who then decode the message (e.g., take the words and apply meaning to them). The message may encounter noise (e.g., any physical, psychological, or physiological distraction or interference)...
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...Bon Secours Baltimore Health System Monique S. Cain GM591 December 11, 2011 Jere Ferguson The organization that will be the topic of discussion will be Bon Secours Baltimore Health System. The Congregation of the Sisters of Bon Secours was founded in Paris, France in 1824 after the French Revolution. Throughout their history, the Sisters of Bon Secours have been committed to administering quality compassionate health care to anyone in need throughout the world. Today, their health care ministries are located in Ecuador, France, Great Britain, Ireland, Peru and the United States. The first Bon Secours Hospital was on West Baltimore Street in Baltimore City in 1919. Bon Secours is a hospital in West Baltimore city that provides health for not just residents of the area and beyond and also for the Department of Corrections. Their primary care is emergency trauma and they have 125 acute care beds. They have eight core values: respect, justice, integrity, stewardship, innovation, compassion, quality and growth. Bon Secours used to have a good name in the city of Baltimore for being caring and helping those in need. Bon Secours Health System has other facilities in other states and even other countries. Their health system is part of the national health corporation sponsored by the Bon Secours Ministries. They serve in Baltimore alone around 7,700 patients that do not have health care coverage. For the patients, they have partnered with other organizations and have rehabilitation...
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...Motivation, Stress and Communication Sebena Foust Dr. Kimberly Carter Organizational Behavior February 17, 2013 Job Title: Director of Human Resources, Central Region Job Description: Create and maintain an effective approach to recruiting and selection throughout the region. Support Central Region managers in proper hiring and orientation of new employees. Work with managers to retain and develop employees through effective performance planning and review, supported by appropriate training and development and appropriate Employee Relations (ER) support. Support managers in making appropriate promotion and transition decisions, in order to help assure the right person is in the right job. Manage regional HR staff to fulfill their responsibilities and develop professionally. Work as full member of the regional senior team to fulfill the business goals. Key Responsibilities: * Help managers identify personnel needs and create job descriptions for those needs. * Help managers select most appropriate candidates, based on interviews and experience. Support managers in creating clear performance agreements with new employees. * Work with managers and facilities to assure that new employees have all essential tools and resources when they begin work. * Support managers to make effective use of the performance review process. * Establish a system for employees to get needed training and or/coaching. * Support managers in...
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...Brian Gillam Anger Management April 26, 2014 * * Beyond Anger a Guide for Men Beyond Anger: A Guide for Men. Harbin’s book is grounded on the idea that men express their anger differently than women, and often their expression are more aggressive and violent. Using research studies, Harbin proves that anger in men is a problem because sometimes, anger manifests in maladaptive behaviors that can lead to impulsive crimes such as assault, battery, or murder. Through the book, Harbin aims to educate men about their anger and help them acknowledge the nature of their anger and its impact on their personal and professional lives so they can make changes in their lives and eventually learn to control or manage their anger in a positive and productive means. The following discussion deconstructs the book by section or part of the book. Beyond Anger has four parts. Part One has six chapters, Part Two has five chapters, Part Three has four chapters, and Part Four has five chapters. Hence, the following discussion will be broken down into four parts and the analysis will be per section and not by chapter. Part one are you angry, the first chapter, At the Boiling Point, introduces background on the topic, specifically how anger affects the demeanor of men, and as a consequence, how society perceives men’s anger. Unlike women, men are prone to aggressive or violent manifestations of anger, which consequently affect their personal and professional...
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...WORKING SAFELY IN COMMUNITY SERVICES 2ND EDITION OCTOBER 2006 PUBLIC SECTOR AND COMMUNITY SERVICES ACKNOWLEDGMENTS This publication is based on the Community Services Safety Pack developed by WorkCover New South Wales in consultation with its community services organisations, including the Council of Social Services of New South Wales (NCOSS). This version has been developed to ensure compliance with Victorian law and to incorporate helpful contact information. Consultation with Victoria’s community services peak bodies and relevant government departments informed its adaptation. Please note: if your organisation provides homecare services you should also refer to the Victorian Home Care Industry Occupational Health and Safety Guide that specifically covers home maintenance, meals on wheels, respite, attendant care and personal care. COMMUNITY SERVICES OHS INFORMATION PACK Community services workers play a vital role in caring for our people and helping to maintain a quality of life expected in Australian society, often in challenging and confronting circumstances. The Victorian community services sector employs more than 60,000 people and many volunteers who are committed to providing services that enhance the physical, mental and social wellbeing of individuals. Community services work can be very rewarding, but it can also present challenges in delivering outcomes in a way that balances the rights of clients with the safety and wellbeing of employees. Nobody...
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...A REPORT ON INDUSTRIAL ATTACHMENT AT CORPORATIVE INSURANCE COMPANY UNIVERSITY OF ELDORET SCHOOL OF BUSINESS AND MANGEMENT SCIENCE PRESENTED BY KENNEDY OCHIENG` OBIERO REG. NO: BBU/008/2011 September, 2014 CIC Insurance Group Acknowledgement This attachment was possible thanks to the cooperation and support of a number of people, who have enabled me gain much more than what the scholastic or industrial aspects of the program could have given. I am grateful to them all, and would like to express my appreciation to the following people: Mr. Joel Ochieng`, my Industrial Attachment supervisor in CIC, for sharing enthusiastically with me his experiences in insurance. I am sincerely indebted to him for supporting and assisting me thus contributing to the success of this industrial attachment. ................., the school supervisor from the University of Eldoret, who has helped in coordinating with the administration stuffs and provide valuable assistance in my logbook and report writing. I wish to thank the Almighty God for seeing me through all circumstances during the course of my study. Let his holy name be glorified. More thanks go to my group mates for their constructive criticism that enriched my way of thinking. Table of content Summary of the report Life insurance is an important aspect of the social-economic development of the society. It helps to safeguard the future while also ensure some savings that can be used in a later date. Despite...
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...Communication Monographs Vol. 73, No. 4, December 2006, pp. 406 Á433 Take This Job and . . . : Quitting and Other Forms of Resistance to Workplace Bullying Pamela Lutgen-Sandvik Adult bullying at work is an unbelievable and, at times, shattering experience, both for those targeted as well as for witnessing colleagues. This study examines the narratives of 30 workers, some of whom where targeted and all of whom saw others bullied. Their responses paint a complex picture of power in bullying situations that reframe the ‘‘power-deficient target’’ into agents who galvanize a variety of resources on their own or others’ behalf but also place them at considerable risk. In some cases, employees evaluate the abusive situation and quickly resign. Others protest but, if resistance fails to stop abuse, they also leave organizations. The paths of resistance, case outcomes, and dialectic nature of resistance and control are discussed. Keywords: Workplace Bullying; Verbal Aggression; Organizational Communication; Resistance; Power Adult bullying at work is a shocking, frightening, and at times shattering experience, both for those targeted and for onlookers. Workplace bullying, mobbing, and emotional abuse*essentially synonymous phenomena*are persistent, verbal, and nonverbal aggression at work that include personal attacks, social ostracism, and a multitude of other painful messages and hostile interactions. Because this phenomenon is perpetrated by and through communication, and because...
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...PERCEPTION OF FEMALE LEADERS TOWARDS THEIR LEADERSHIP POSITONS IN HIGHER INSTITUTIONS OF LEARNING IN EKITI STATE BY EVELYN TOLULOPE AKINWALE, B.A, M.A (Communication and Language Arts), University of Ibadan. Mailing Address: c/o Dept. of Media and Communication Language Arts, Afe Babalola University, Ado Ekiti Phone Number: 234-7037617076, 07057880804 E-mail Address: efalyn1@gmail.com I acknowledged that this manuscript has not been previously published nor been under review for publication elsewhere. Signed by me: Evelyn Tolulope Akinwale Apart from my undergraduate and postgraduate research work based on “Impact of Child Trafficking in Nigeria”, this is my first private research work prepared for a journal. PERCEPTION OF FEMALE LEADERS IN HIGHER INSTITUTIONS OF LEARNING IN EKITI STATE ABSTRACT To scholars, women in leadership positions have been stereotyped to be unfit and inexperienced to occupy traditional leadership positions unlike their male counterparts. A fundamental challenge to women's leadership arises from the mismatch between the qualities traditionally associated with leaders and those traditionally associated with women in general. Women in leadership positions are not treated equally with men in leadership positions ( Nick, 2007;Sayu, 2012 ). However, this research reveals the perception of Ekiti state female leaders in Higher Institutions on their leadership positions. Through interviews with selected female leaders in three higher...
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