In United States, there is a largest transportation company called united parcel service (UPS). It provides the services on deliver the parcels for the market of domestic by air-express or ground delivery. UPS is a popular company that able to provide a stable and low-cost delivery of small parcels in united state or even the other country. The rule, regulation, policies and procedures have been given to the UPS worker so that they can work well on their job and they accept this highly regimented system too. As the time passed for a few years, UPS has to face more competitors that appear in the market. In order to compete with their competitor and maintain their famousness, UPS increased its parcel weight and size limits. The drivers have to accept the changing on how to use the new rules and services like speedier deliveries or heavier loads. Other than that, it also starts to deliver the letters to most of the country from early in the morning until midnight. Due to this entire problem, the UPS workers start to complaint and feel stress. After the productivity of UPS getting slowly decline, they realize that the style and technique they used in the past would not work within the company. UPS need to have some improvement to restrain the company rather than suffering the workers. 1. Which approach under the Classical management had UPS practiced that made UPS successful in the past? Explain the advantages of the approach
1.1 Introduction
After being established for many years, UPS has built their reputation through their unbeatable efficiency and reliability of their deliveries to their customers. Their success is attributed through a managerial philosophy that embraces structure and rigidity within their organization. UPS sets strict rules regulation policies and procedures in order to maintain a well-defined hierarchy of workers and a well organize division of