Problem Definition:
Expression of physical or verbal force against other people in the workplace, Workplace violence activities range from threats and verbal abuse to actual physical contact and assaults that cause physical harm to other people.
Work place violence is a serious concern for most employers, in both private and public sectors. It is essential to understand more about work place violence; simply it is violence or the threat of violence against workers. It can occur inside or outside the work place and can range from threats and verbal abuse to physical assaults and homicide, one of the leading causes of job- related deaths. (OSHA)

Justification for problem definition:
There are many factors causing workplace violence, based on their personal characteristics at an individual level or population groups such as:
- This employee doesn’t give himself any opportunity to express himself and talk about his problems
- Unclear policies or procedures organize the work in firm
- Bad communication strategy in the firm make the employees isolated to others
- Psychological problems and mental illness. where the employee cannot think in a proper way to solve his problems such as Financial problems ,Termination , Personality conflicts …etc
- Bad treatment from managers
- Having had a violent past or having had a difficult childhood.
- Drugs and Alcohol Addiction.
- Being in a situation which is likely to lead to violent acts against oneself or others, such as having access to firearms.
- employees doesn’t know when to report and who to report to when feeling that an incident could happen
List of alternative course of action:
- Setting clear policies and procedures.
- Pre employment screening.
- Setting harmony plan (recruitment/policies/training/commutation)
Alternatives Evaluations
- Setting clear policies and procedures: that gives the employees