CheckPoint: Technology Trendy Communication

XCOM/285

April 2014

Week 1

CheckPoint: Technology Trendy Communication

The face of business communications is changing very quickly with new technology. The question of using the new technology effectively weighs heavier on the side of not being able to. New devices and new methods of communication being produced at such a fast pace, businesses have a hard time keeping up. Training and retraining employees across the board, not only takes up time, but also takes enormous amounts of capital investment. (Locker & Kienzler, 2008). The older employees may also become less productive when having to retrain on new systems continually.

Changing technology too quickly can be detrimental to other areas of business, such as customer service. For example, the customers’ needs being set aside while employees are training is not good for business. When customers call with questions, they like to hear the voice of confidence, but instead get the voice of frustration of new equipment or software an agent is still trying to master. There seems to be a larger number of big companies that have been able to keep up with the new trends, but usually not without consequence somewhere along the line. Accidental security breaches being high on the list of technology problems these companies face. Another problem being information overload. Too much information to manage can be overwhelming for employees (Locker & Kienzler, 2008). Over loading employees make it harder to maintain or increase productivity levels.

References
Locker, K., & Kienzler, D. (2008). Business and administrative communication (8th ed.). New York, NY: McGraw-Hill.