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Xmgt/216 Checkpoint Short Case

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Submitted By tinabell
Words 388
Pages 2
As an operations professional, you need to be able to interact effectively with many internal customers—from corporate managers to field representatives. One of your peers is Jessica, who is a talented operations professional but who is downright rude to her internal customers. Her attitude is so bad that people around your company ask specifically to deal with you instead of Jessica. You’ve heard many tales about her sarcasm and her unwillingness to deliver anything other than the absolute minimum to other employees. You’ve thought about talking to Bruce, the manager to whom both you and Jessica report, but you and everyone else knows that they’re dating. In the meantime, your workload is increasing because of Jessica’s reputation. How do you handle Jessica and Bruce?

The ethical issue is Jessica and Bruce are dating and Bruce is in a managerial position. This is making it hard on everybody involved. It is making hard on you because he is the manager that you and Jessica report to.
Jessica is not doing her job very well and you need to take this problem to her first. You will try and make her see your point of view in a professional way; don’t make an enemy of her. Try as a friend to make Jessica see what is going on, this can be done by explaining that this could be a problem that the other employees could make hard for you and her. They could go to Bruce themselves and as we don’t want to make Bruce’s job any harder we could settle this between the two of us. If she does not go for this because she feels Bruce will not reprimand her because of their dating.
Then you will have to take it to Bruce, call a meeting between the three of you and voice your opinion. Don’t make any enemies just tell Bruce about the other employees and give Jessica her chance to speak. This is where you will find out about Bruce’s ethics. And again if the meeting does not fix the

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