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Zalora

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Submitted By phinnie
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Zalora.sg total bundle of benefits offered to consumers through a channel of distribution includes
(a) Products / Brands Carried
Zalora’s key product mix is contemporary fashion. Their product range is wide and comprehensive enough to parallel a local traditional brick and mortar departmental store.
They have products for both genders as well as kids. Therefore their target audience ranges from teenage students to young executives, as well as working fathers and mothers.
A lady shopper, who is looking for a dress for her prom night, may come across a pair of matching heels in Zalora.sg. At the same time, she may also grab accompanying accessories such as earrings, all in one stop. Therefore the product-mix width is wide enough to cater the average shopper. All Zalora’s product categories are clearly defined. The women clothing category alone contains twenty-four sub-categories with 1300 types of dresses for ladies to choose from. In addition, there is a forum corner for shoppers to discuss on the latest fashion trends. This is an effective way to motivate purchase decisions.
Zalora’s products are localised for Singapore’s tropical climate. In addition the sizes that they carry are also mainly Asian sizes. For ASOS, their Jeans sizes are specified according to UK size guide, unlike Zalora.sg who uses the American size guide which Singaporeans are more familiarized with.
The product-mix length is reasonable. Competitors such as ASOS also have around three hundred brands. There are not much repeated brands within these major online retailers. Zalora.sg also has a significant mix of local brands amongst its international brands.
(b) Shipping
One of Zalora.sg competitive advantage is their zero-dollar shipping charges. This may be attributed by their in-house logistics facility in Ubi plus the fact that Singapore is a very small country with first class

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