Ricardo Semler: Creating Organizational Change Through Employee Empowered Leadership Peter A. Maresco, Ph.D., Clinical Assistant Professor of Management, Sacred Heart University, Fairfield, CT Christopher C. York, J.D., Assistant Professor of Management, Sacred Heart University, Fairfield, CT 1 Through his unique leadership style, Ricardo Semler, President & CEO of Semco S.A., a Brazilian manufacturing company, has literally redefined the concept of employee empowered leadership. At 20
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Table of Contents Acknowledgements 3 Introduction 4 Part 1 5 1. Operations Division 5 1.1 Unqualified practice of training 5 1.2 Team work relies on Performance-based-bonuses. 5 1.3 Issues within and between teams 6 2. Support Services Division 6 2.1 Lack of employees’ participation 6 3. Information Technology Services Division 7 3.1 Informal atmosphere leads to disorganized tasks 7 3.2 Formal system lead to rigid behaviour of employees 7 4. Marketing & Sales Division 8 4.1 Inapplicable
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P R E FAC E W elcome to the evolving world of organizational behaviour! Social networks and virtual teams are replacing committee meetings. Knowledge is replacing infrastructure. Values and self-leadership are replacing command-and-control management. Companies are looking for employees with emotional intelligence and team competencies, not just technical smarts. Diversity and globalization have become challenges as well as competitive opportunities for organizations. Co-workers aren’t down
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to improve their part-time team. Ignoring these workers can cost many businesses to have an increase in employee turnovers, higher rate of absenteeism and higher retraining costs. The following section will analyze why part-time employees receive less attention and recognition than full-time employees and will suggest possible strategies to improve and motivate the part-time workforce. Part-time employees should without a doubt be considered as part of an organization’s valued assets. These types
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of change over centuries. Even after marketing became a full–fledged business discipline. Marketing, more than any other business function, deals with customer. It revolves around the customer. Building relationship based on customer value and satisfaction is at the very heart of modern marketing. The pricing strategies adopted the promotional tools selected; the design, shape and size of the product and the place of sales etc. are all decided after finding out the lifestyle, culture, buying habits
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FACTORS AFFECTING TEACHER MOTIVATION IN PUBLIC SECONDARY SCHOOLS IN THIKA WEST DISTRICT, KIAMBU COUNTY BY TERESA KEMUNTO NYAKUNDI A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILMENT FOR THE AWARD OF DEGREE OF MASTER OF EDUCATION IN THE SCHOOL OF EDUCATION OF KENYATTA UNIVERSITY OCTOBER, 2012 DECLARATION This Research Project is my original work and has not been presented to any other university for a degree or any other award. Signature________________________________
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their good behavioural employees to provide friendly and courteous services to their customers in this competitive environment. Job satisfaction refers to “a collection of attitudes that workers have about their jobs”. These attitudes may derive from a facet of satisfaction or as an overall aspect of the job; however, the focus of the study is on job satisfaction in the most general term. It is very important to study whether employees are satisfied, because it is intuitively believed that workers
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HRPYC81/103/0/2013 Tutorial Letter 103/0/2013 Research Report HRPYC81 Year module Department of Psychology This tutorial letter contains Projects 4808 to 4813 Bar code CONTENTS READ ME FIRST .......................................................................................................................................... 3 PROJECT 4808 ............................................................................................................................................ 4 PROJECT
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today’s healthcare world, a hospital must be aware of opportunities to grow and reduce costs and be supported by Total Quality Management Process. The TQM process helps the hospital to create new products, ensure the standards of quality and client satisfaction and deliver improved services. In addition, the TQM process also helps in improving a company's bottom line profits by increasing operating efficiencies, eliminating waste, and creating working conditions conductive to productivity and company
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mission statement and more sincere commitment to employees, customers, and culture.” (OCTanner, n.d.) “If we take care of our employees, they will take care of our customers” is a common phrase. In your experience, is it actually practiced or is it just a cliché on the wall? Discuss the implications of your answer. “If we take care of our employees, they will take care of our customers” is not an overused expression or idea, but one that is spot-on, and will not go out of style. This may not be an
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