OB in Action Case Study: Companies Are Trying to Improve Employee Attitudes during the Recession Introduction “Creating an effective and productive workplace takes a firm commitment from management even in the best of times” (Ballard, 2012). When the recession hit full force, many companies had to make some difficult decisions. “In a 2009 survey conducted by the American Psychological Association, 68 percent of employed Americans reported that their employers had taken steps such as putting
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Business Outcomes Behavior-based safety techniques can influence organizational performance By Treasa M. Turnbeaugh O ORGANIZATIONAL CULTURE is an important consideration in managing a firm’s overall success. Management can set goals and objectives, assign responsibilities and accountabilities, and monitor business outcomes and processes, but it must also consider the context in which all of these initiatives occur. Organizational culture is difficult to define and cannot be measured
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which the job performance of an employee is documented and evaluated. Performance appraisals are a part of career development and consist of regular reviews of employee performance within organizations. A performance appraisal is a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to certain pre-established criteria and organizational objectives. Other aspects of individual employees are considered as well, such as organizational citizenship
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The impact of employee empowerment on service quality and customer satisfaction in service organizations (A Case study of Länsförsäkringar Bank AB) Silvia C. Peters: 1982-05-15. Elham Mazdarani: 1976-12-11. GROUP: 1924 ABSTRACT COURSE: Bachelor Thesis in Business Administration, 15ECTS AUTHOURS: Peters Silvia Chigozirim. Flugsnappargatan 6, 3tr. 72472, Västerås. 0737225113. SUPERVISOR: LEIF SANNER TOPIC: The impact of employee empowerment on service quality and customer satisfaction: a case
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......................................... 2 Stress & Personnel ............................................................................................................ 2 Stress & Organizational Behaviour ................................................................................ 2 Sources of Organizational Stress ........................................................................................ 3 Causes of Stress ....................................................................
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customer satisfaction. With health conscious initiatives and groundbreaking innovation, the company now realizes a successful business in sports fitness. Founded over fifteen years ago by former athlete, Jason Poole, good sport has established itself in promoting healthy living through uniquely compact and safe exercise equipment that is high in consumer demand. The company has been very successful in developing, marketing, and selling new products over the past few years. This success can be primarily
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underlined the fact that human resource requires more attention and careful management then any other resource of an organization. The role of the HR manager must parallel the needs of the changing organization. Successful organizations are becoming more adaptable, resilient, quick to change directions, and customer -centered. Within this environment, the HR professional must learn how to manage effectively through planning, organizing, leading and controlling the human resource and be knowledgeable
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TOOL KIT Maximizing Your Return on People New tools can show you which investments in employees are driving company performance now and which you should emphasize to advance your strategic goals. by Laurie Bassi and Daniel McMurrer M J.D. King ANAGERS ARE FOND OF THE MAXIM “Employees are our most important asset.” Yet beneath the rhetoric, too many executives still regard – and manage – employees as costs. That’s dangerous because, for many companies, people are the only source of long-term
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Contents 1. Analyze Bob using the Maslow need hierarchy 2 2. Analyze Bob’s lack of motivation using equity theory and expectancy theory. 6 3. If you were Bob’s boss, what could you do to positively influence his motivation? 10 4. What are the implications of this case for employers hiring generation Xers? 12 5. References 15 1. Analyze Bob using the Maslow need hierarchy. Maslow’s needs hierarchy is one of the four early motivation theories conceptualized and realized by Abraham
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these documents by e-mail. Feedback messages can be considered ambiguous because they have an objective, critical component, but also a motivational component in the form of constructive feedback. In organizations, feedback is considered as a first step to improvement and personal development. This makes it an important resource fuelling our motivation at work (Bakker & Demerouti, 2007). However, if information is likely to be negative, media choice can be crucial in delivering the feedback (Fulk
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