Corporate Reputation Review Volume 10 Number 3 Academic Research Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory W. Timothy Coombs Department of Communication Studies, Eastern Illinois University, Charleston, IL, USA ABSTRACT Crisis managers benefit from understanding how crisis communication can be used to protect reputational assets during a crisis. Situational Crisis Communication Theory (SCCT) offers
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don’t have to speak as much as you do here. When we say one word, we understand ten, but here you have to say ten to understand one.” High-context communication tends to be more indirect and more formal. Flowery language, humility, and elaborate apologies are typical. Low-context cultures (including North America and much of Western Europe) are logical, linear, individualistic, and action-oriented. People from low-context cultures value logic, facts, and directness. Solving a problem means lining
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Emily Woods June 17, 2014 Customers J. Crew Dear: Valued Customers Please accept my deepest apologies on behalf of the J. Crew industry. We have been reviewing orders placed through our online digital shopping cart over the last 24 hours and found that we made a pricing error. The J. Crew Cashmere Turtleneck Sweater was mistakenly priced at $18 when the correct price should have been $218. Unfortunately, many delighted customers scrambled to order the bargain cashmere. Before J. Crew could
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dishonestly put up a notice that the painting is thought to have been painted by Pablo Picasso despite knowing the truth about the artist. Cassandra can therefore bring Singtel to court, demanding them to remove the notice and to do a public apology, ensuring that the public is aware that Cassandra is the rightful artist of the painting. In addition, similar to Case 9-2: Amar Nath Sehgal v Union of India, Cassandra might be able to take back her painting, as the action would be protecting her
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Mother was not prepared for her shoe shopping trip with her daughter to be their last. 2-year-old Ifrah Siddique was shopping with her mother at Payless when she was killed by a falling mirror. The devastating incident occurred around 7 p.m. in the metro Atlanta area, along Highway 85 (KTLA,2018). Ifrah’s mother was trying on shoes when the 6 ft mirror that was inches from ifrah fell on her leaving her with severe injuries. The mother said that the mirror was so heavy that it took at least two people
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Statistically, Lincoln failed at business twice, lost eight elections, and suffered several illnesses, but he continued to strive towards his goals (Kazan, 2013). How did he persevere? Simple, he read the Bible daily, treated all people equally, trusted God, and surrounded himself with those who had the skills to fulfill the vision of a nation undivided (Estes, 2013). Continually, Lincoln displayed his power of persistence by running for political positions, even after being rejected twice in
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international humanitarian law. The PKI was the blame to the result of the killing, the PKI were extraordinary cruel in the way they allegedly tortured and killed seven army victims of the September 30th movement. The Islamic organisation offered a personal apology for the violence that led the PKI crimes against the humanity.The group members of Ukuwah Islamiya Kaloran violently obstructed YPKP coordinated reburial of remains of victims from 1965. The remains had been recovered from a mass grave in Wonosobo
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Solutions division. "It's as visible a technology upgrade as in almost any industry." On the damage-control WestJet is still practicing: WestJet's customer loyalty scores tumbled as a result of long waits and booking difficulties. The airline sent apology letters, offered flight credits to some customers and a month later bolstered its call center with temporary staffers in India, and by December, installed "virtual hold" so callers would be promised a response within a certain time. "We were in pretty
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Andrew Gaudioso’s creative sentence accomplishes justice by requiring him to remember what his actions have cost others and allows Sgt Tower’s family closure. Perhaps the additional restriction on Gaudioso’s ability to drive could have further protected the public, however, the sentence was a thoughtful way to resolve the matter. Creative sentences, while not required in every case, give the judge the ability to custom tailor a judicial response to a crime and have a greater impact on criminals,
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It was not right for Frankenstein to abandon his creation. He´s basically leaving a baby to care for his own without the love of his creator. The creature is owed at least an apology from Frankenstein after what he did due to his monstrous appearance. Though abandoned, I was quite surprised that the creature was able to gain education of his own living in the woods which is why he must be a well-spoken rational being. His knowledge was through experiencing new things and observing the world. Sadly
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