Industrial Marketing Management 40 (2011) 219–230 Contents lists available at ScienceDirect Industrial Marketing Management Customer value anticipation, customer satisfaction and loyalty: An empirical examination Daniel J. Flint a,⁎, Christopher P. Blocker b, Philip J. Boutin Jr. a a b The University of Tennessee, Knoxville, TN, USA Baylor University, Waco, TX, USA a r t i c l e i n f o Article history: Received 22 October 2009 Received in revised form 30 January 2010
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33 CHAPTER 4: SWOT ANALYSIS 36 4.1 STRENGTHS 36 4.1.1 High quality machine 36 4.1.2 Fresh daily product and zero preventives 36 4.1.3 Market niche 36 4.1.4 Loyal suppliers 37 4.1.5 Word of mouth advertisements 37 4.1.6 Strong financial 37 4.1.7 Halal certificate of the product 37 4.1.8 Focus on low and middle income customers 37 4.1.9 Strong customers’ loyalty 38 4.1.10 Loyal employees 38 4.2 WEAKNESSES
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BP’s Deepwater Horizon Gulf of Mexico Oil Spill: What Went Wrong Elizabeth D. Jones Southern New Hampshire University Student: 0811981 Abstract On April 20th 2010 the Deepwater Horizon rig, operated by BP, exploded unleashing millions of barrels of oil into the Gulf of Mexico resulting in the largest marine oil spill in history. What makes this spill so significant is the fact that the spill continued unabated for three months causing the declaration of a state of emergency across several
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eBAY.COM A Case Report for Getting Tools Used NOTE: THIS IS ONLY A PORTION OF THE GETTING TOOLS USED RESEARCH REPORT. FOR THE FULL DOCUMENT AND OTHER INFORMATION VISIT WWW.CFAH.ORG. Getting Tools Used Table of Contents Foreword by Jessie Gruman ......................................................................................................................................... 1 Executive Summary .....................................................................................
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Evolution of management Through the practice of management and the continued development of commerce and wealth we are transforming our lives. In Massachusetts (USA) in the 1850s the life expectancy of a male would have been 37 years of age and a female 40: in 1929 it was 58 for a male and 61 for a female; nowadays life expectancy would be in the region 70-80 years. While appreciating the past success of ‘management’ we would also recognise that today’s accelerating pace of change is putting
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Hcontents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 The Last Days—Time to Pierce the Veil . . . . . . . . . . . . . . . . . 9 2 The Dream Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3 Why Are Some Dreams Delayed in Coming to Pass? . . . . .35 4 Nightmares and Dirty Dreaming . . . . . . . . . . . . . . . . . . . . . . 53 5 False Prophets and False Dreams . . . . . . . . . . . . . . . . . . . . . . 69 6
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Chapter 12: The African Diaspora in the Caribbean and Europe from Pre-emancipation to the Present Day by Roswith Gerloff Caribbean history of Christianity can be divided, with overlaps, into four main periods: the rather monolithic form of Spanish Catholicism from 1492, and of the Church of England from 1620; the arrival of the Evangelicals or nonconformist missionaries, Moravians, Methodists, Baptists, Congregationalists, and Presbyterians from the mid-eighteenth century; consolidation
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Capital Structure Decisions: Which Factors Are Reliably Important? Murray Z. Frank and Vidhan K. Goyal∗ This paper examines the relative importance of many factors in the capital structure decisions of publicly traded American firms from 1950 to 2003. The most reliable factors for explaining market leverage are: median industry leverage (+ effect on leverage), market-to-book assets ratio (−), tangibility (+), profits (−), log of assets (+), and expected inflation (+). In addition, we find that
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Influence of Service Quality on Attitudinal Loyalty in Private Retail Banking: An Empirical Study S Arun Kumar1, B Tamil Mani2, S Mahalingam3 and M Vanjikovan4 This paper examines the service quality dimensions of Indian private banks dealing with retail banking. Overall service quality level acts as an antecedent for customer satisfaction. The factors extracted give perceived service quality dimensions which correlate with overall attitudinal loyalty. Overall service quality further tested for
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Problems and Perspectives in Management, Volume 12, Issue 4, 2014 Emmanuel K. Oseifuah (South Africa) Activity based costing (ABC) in the public sector: benefits and challenges Abstract Peter Drucker (1986), in “Management: Tasks, responsibilities, and practices” states that business enterprises and public-service institutions, are organs of society which do not exist for their own sake, but to fulfil a specific social purpose and to satisfy need of society, community, or individual. To
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