Applying the Balanced Scorecard to Education DEMETRIUS KARATHANOS PATRICIA KARATHANOS Southeast Missouri State University Cape Girardeau, Missouri T he concept of the balanced scorecard (BSC) was first introduced by Robert S. Kaplan and David P. Norton (1992) in their now widely cited Harvard Business Review article, “The Balanced Scorecard—Measures that Drive Performance.” The widespread adoption and use of the BSC is well documented. For example, Kaplan and Norton (2001) reported that by
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will measure UPMC's performance utilizing a balanced scorecard in order for the organization to focus on what they need to maintain or improve their future perspective and performance. UPMC's main objective is to remain the largest provider, innovator, employer while being a charitable organization. UPMC also focus in customer satisfaction, therefore the balanced scorecard will also help measuring this important area. Introduction The balanced scorecard was created in order to focus on the objectives
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Balanced scorecard From Wikipedia, the free encyclopedia Jump to: navigation, search The balanced scorecard (BSC) is a strategy performance management tool - a semi-standard structured report, supported by design methods and automation tools, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions.[1] It is perhaps the best known of several such frameworks (it was the most widely adopted
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View | | | Print | Email | Copy link | Cite this | Mark Document | Translate document from: | Other available formats: Abstract Full Text Full Text - PDF (2 MB) Find more documents like this: Subjects: Balanced Scorecard Electric utilities Studies Safety standards Customer satisfaction Cooperatives Success factors Classification Codes 9190 United States 2310 Planning 8340 Electric, water & gas utilities 9130 Experiment/theoretical treatment
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Designing a Balanced Scorecard for a pharmaceutical company Chadwick, Inc.: The Balanced Scorecard (Abridged)14 Company Background Chadwick, Inc., was a diversified producer of personal consumer products and pharmaceuticals. The Norwalk Division of Chadwick developed, manufactured, and sold ethical drugs for human and animal use. It was one of five or six sizable companies competing in these markets and, while it did not dominate the industry, the company was considered well managed and was respected
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In corporate finance, Economic Value Added or EVA, a registered trademark of Stern Stewart & Co., is an estimate of a firm's economic profit – being the value created in excess of the required return of the company's investors (being shareholders and debt holders). Quite simply, EVA is the profit earned by the firm less the cost of financing the firm's capital. The idea is that value is created when the return on the firm's economic capital employed is greater than the cost of that capital; see Corporate
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Melisa Schellhamer, April 13, 2010 Melisa Schellhamer, April 13, 2010 SEC files a fraud case against Goldman Sachs, an industry leader, is now being investigated for unfair investing scandal. SEC files a fraud case against Goldman Sachs, an industry leader, is now being investigated for unfair investing scandal. Goldman Sach’s Case # 5 AC805 Advanced Management Accounting Control Systems Goldman Sach’s Case # 5 AC805 Advanced Management Accounting Control Systems The Goldman
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the framework called the Balanced Scorecard (BSC), by Robert Kaplan and David Norton, translates an R2i's mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system. The BSC was developed to measure both current operating performance and the drivers of future performance. The objectives and measures on a Balanced Scorecard should be derived from the business unit's strategy. A scorecard should contain outcome measures
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Using a Balanced Scorecard in a Nonprofit Organization Joel Zimmerman, Ph.D. Director of Consulting Services Creative Direct Response This paper is part of the CDR White Paper Collection. It is maintained and distributed by the Nonprofit Learning Center. 2004, Creative Direct Response, Inc. USING A BALANCED SCORECARD IN A NONPROFIT ORGANIZATION Using a Balanced Scorecard in a Nonprofit Organization Joel Zimmerman, Ph.D., Director of Consulting Services Creative Direct Response, Inc
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segments required only a relatively small manufacturing facility, a low rate of production, small number of sales offices, and small sales staff. Because of these items the company was able to make a profit in Q2 and receive a higher rating on the balanced scorecard. A3: The sales office location decisions were made in three parts. The first part was proximity to the manufacturing facility. The manufacturing
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