Situation Ballard Integrated Managed Services, Inc. (BIMS) provides food, hospitality, housekeeping and physical plant services for the staff and patients at the Douglas Medical Center. Barbara Tucker, the general manager for this site, has noticed that the morale of her employees has been declining for the past several months. The expected turnover rate is 55-60% annually in this industry. This rate has increased to 64% over the last four months (BIMS Part 1). The use of sick time has increased, overall
Words: 2062 - Pages: 9
Managed Services (BIMS) management team will review the data collected from the case study and present the information using descriptive statistics. Team C will review the measures that the management team will use when reporting the descriptive statistics. Team C will prepare and describe the methods of measurement for mean, median, mode, standard deviation, and provide graphical display of data. Team C will use each measurement method and draw random selections from the BIMS Coding spreadsheet
Words: 1840 - Pages: 8
(Lind, Marchal, & Wathen, 2011). BIMS provides food and hospitality services on a contractual basis for patients and staff. The managers of the company have noticed an increased turnover rate over. Turnover has gone from 55-60% to 64% in the last four months. The managers feel the morale of the company is going down. Division managers and human resources have come up with a survey for the employees to determine the problem area within the company. BIMS has been receiving complaints from Douglas
Words: 1424 - Pages: 6
Analyzing and Interpreting Data HR manager of BIMS Debbie Horner found several flaws that made the Majority of the results of the first survey conducted questionable. In the first survey she found that awkwardly worded question plagued the survey. . The numbers of errors the occurred when keying data led to a reduced accuracy in the results. She also discovered that she needed to pertest the survey better and this will reduce the error in the future. Debbie created a second enhanced survey effort
Words: 862 - Pages: 4
Analyzing and Interpreting Data Ballard Integrated Managed Services (BIMS) conducted an internal survey for 440 employees, excluding top management, asking 10 questions on morale and four questions on demographics. BIMS upper management noticed a change in staff morale and an increase in the staff turnover rate, which initiated the survey. Barbara Tucker, General Manager, wants to discover what is making employees want to leave and has enlisted the help of Debbie Horner. Debbie Horner, human
Words: 2042 - Pages: 9
Presenting Data In both employee surveys BIMS used all three levels of measurement to analyze the data collected. In reviewing the findings from the employee survey, the ultimate goal was to get the overall census of the employees on the survey questions. These survey questions were engineered to evaluate the satisfaction level of the employees at BIMS and to reveal the underlying issues and continuous concerns that were causing the high turnover and low morale at BIMS. The interval level of measurement
Words: 1977 - Pages: 8
Integrated Managed Services, Inc. Data Collection- Part One Ballard Integrated Managed Services, Inc., (BIMS) is an organization that provides food and accommodations for their employees, the patients at Douglas Medical Center, along with other large companies. A change in the company has been taking place and trending towards many employees leaving for other employment opportunities. The turnover rate for BIMS is normally in the range of 55 to 60%, however, for the past few months it has increased to 64%
Words: 1624 - Pages: 7
given to each employee of BIMS that support the Douglas Medical Center and of the 5,300 employees only 78 participated in the survey leaving a very low response rate or 17.3%. This immediately tells the observers that the morale of the employees is not very high and one can only hope that the information provided by the 78 employees helps to point to why they are feeling this way. The following information will show how the responses were computed using descriptive statistics in the form of tables
Words: 1631 - Pages: 7
The initial survey effort led by Debbie Horner, HR manager of Ballard Integrated Managed Services, Inc. (BIMS), did not produce useful findings. The survey had several flaws that made the majority of the results questionable. Some items were biased. A few questions were worded awkwardly, likely affecting the response. Some of the information needed was not asked, further reducing the value of the effort. Additionally, the data entry typist and general office support person made a number of errors
Words: 748 - Pages: 3
2015 Introduction Overview-Monica Barbara Tucker, General Manager at BIMS recently discovered an increase in the turnover rate and a decrease in employee morale due to an undisclosed dissatisfaction in the working conditions which also resulted in an increase in sick time used, and a decrease in work performance. A survey was constructed and implemented by Debbie Homer, HR Manager analyzing the frequency and descriptive techniques of the data received. The survey’s purpose was to elicit information
Words: 1050 - Pages: 5
