8/17/2012 The Laws of Service Businesses 1. Products are consumed: services are experienced. 2. It ain’t what you do, it’s the way that you do it: that’s what gets results. 3. If it’s done in the back room, it’s a product: If it’s done in the front room it’s a service. 4. People don’t care how much you know until they know how much you care. 5. Satisfaction = perception minus expectation. 6. Every customer interaction is a mini-play, with roles and a script: Some improvisation and
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be typified into any genre or defined style of music. It was the perspective toward music that was unique to Native peoples, and this perspective is key in understanding the Native American influence on later creations of music. Definition and Philosophy Native peoples tend to view their music in a distinctly different way from Euro-Americans. To Natives, music is thought; music appeared to be particularly inclusive into Native Americans’ way of life, and is unique in its origin, meaning, and
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Pg. 39-50 Critical Issues at the Convention • Just like the writers of the Declaration of Independence, there were more issues that needed to be addressed if a new government was to be formed. • Even though it was written in the declaration, the Constitution did not say a word about everyone being equally protected under the law. o Representation- The first issue discussed was how to set up the new Congress so that all states have an equal voice. New Jersey Plan- The proposal at the Constitutional
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(Powell, 2015, p. 687). Our constitution was developed to be a working document, meaning the framers created a document that can be edited and corrected through the political processes put in place that merit changing or amending by using our three branches of government, the executive, legislative and judicial. The Constitution The U.S. Constitution has several strengths and weaknesses that definitely make for it to be the keystone of our political system and the pillar for democracies throughout
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Technology] What is an Ontology? By Tom Gruber ontology Page 1 Short answer: An ontology is a specification of a conceptualization. The word "ontology" seems to generate a lot of controversy in discussions about AI. It has a long history in philosophy, in which it refers to the subject of existence. It is also often confused with epistemology, which is about knowledge and knowing. In the context of knowledge sharing, I use the term ontology to mean a specification of a conceptualization. That
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Under the Silk Cotton Tree: A Healing Narrative for Grenada In Under the Silk Cotton Tree, Jean Buffong tries to recreate a prelapsarian, pristine, pre-communist, 1950s or 60s picture of Grenada that can heal Grenadian society after its violent history. What stands out in this novel is that, even though Grenada has had such a violent political history, it does not even mention politics. It is as if Buffong has given up on politics; so much so that she does not even bother to critique it any more
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competence is having the knowledge, abilities and skills to deliver care in keeping with the patient’s beliefs and practices (Purnell & Paulanka, 2008). The philosophy of healing, including the spiritual perspective and critical components of healing in the Shamanism, Hinduism, and Confucianism faiths differ vastly from the Christian philosophy. Since the majority of the population in the United States is Christian, an important tool in development of cultural sensitivity is a comparison of Christian
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there is a particular set of leadership skills and principles required. Former AOL CEO and Chairman Steve Case, highly regarded leadership scholar James Kouzes, and self-described social ecologist Peter Drucker, all sh. are similar principles, philosophies, and strategies that define what is expected of an entrepreneur as well as how it relates to the new
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Assignment front sheet| Learner name| Assessor name| |Prof Jose Mathew Mattom| Date issued|Completion date|Submitted on| ||| Qualification|Unit number and title| BTEC LEVEL 7 EDSML|STRATEGIC HUMAN RESOURCE MANAGEMENT| || Assignment title|| In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found.| Criteria reference|To achieve the criteria the evidence must show that the student is able
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International Business Machines (IBM) is the world's top provider of computer hardware. It has 80 years of leadership in helping business innovate. IBM alliance with the companies of all sizes around the world and compete almost in every market worldwide. The company makes desktop and notebook PCs, mainframe and servers, storage systems, and peripherals, among its thousands of products. IBM is also one of the largest providers of both software and semiconductors. With the help of the partnership
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