Adrian Payne & Pennie Frow A Strategic Framework for Customer Relationship Management In this article, the authors develop a conceptual framework for customer relationship management (CRM) that helps broaden the understanding of CRM and its role in enhancing customer value and, as a result, shareholder value. The authors explore definitional aspects of CRM, and they identify three alternative perspectives of CRM. The authors emphasize the need for a cross-functional, process-oriented approach
Words: 7859 - Pages: 32
Labor Unions in the United States Posted Mon, 2010-02-01 17:21 by Anonymous Gerald Friedman, University of Massachusetts at Amherst Unions and Collective Action In capitalist labor markets, which developed in the nineteenth-century in the United States and Western Europe, workers exchange their time and effort for wages. But even while laboring under the supervision of others, wage earners have never been slaves, because they have recourse from abuse. They can quit to seek better employment
Words: 10531 - Pages: 43
get the inside story on investment banking careers, including: • An inside look at corporate finance, sales & trading, research and other major functions at investment banks. • An oveview of equity and debt markets in the region • A discussion of industry trends and corporate culture in Asia Pacific • Days in the life of investment bankers in Asia Pacific This PDF is an excerpted version of the full 198-page guide To get the complete guide: • Purchase your own print or e-Book version of the guide
Words: 10918 - Pages: 44
Harvard Business School 9-598-021 Rev. February 9, 1998. WESCO Distribution, Inc. Late in June 1997, Jim Piraino, VP marketing for WESCO Distribution, Inc. (see Exhibit 1), was preparing for a yearly review meeting with his CEO Roy Haley. At the top of the agenda was the performance of the National Accounts (NA) program during the first half of 1997 (see Exhibit 2). Haley had ambitious plans for WESCO over the next five years. He had charted out a course that called for an annual growth rate
Words: 9145 - Pages: 37
Competition Law and Intellectual Property Rights with Special Reference to the TRIPS Agreement Research Paper for the Competition Commission of India February-March 2010 Eashan Ghosh V Year, B.A. LL.B. (Hons.) National Law School of India University, Bangalore TABLE OF CONTENTS §1 THE IPR AND COMPETITION LAW INTERFACE_____2 §2 TYPES OF RESTRAINTS_____3 §3 COMPETITION LAW REGULATION OF IPRs ACROSS JURSIDICTIONS_____4 §3.1 Europe_____4 §3.2 US_____4 §3.3 Other Jurisdictions_____5 §4 THE TRIPS
Words: 16676 - Pages: 67
The Role and Measurement of Quality in Competition Analysis 2013 The OECD Competition Committee discussed the role and measurement of quality in competition analysis in June 2013. This document contains an executive summary of that debate and the documents from the meeting: an analytical note by the OECD staff and written submissions: Australia, Canada, Chile, the European Union, Indonesia, Japan, Mexico, Portugal, United Kingdom, Ukraine, United States and BIAC. A note by Theodore Voorhees Jr. as
Words: 125933 - Pages: 504
7 â¤Ã§¡Òà WTO Watch (¨Ñº¡ÃÐáÊͧ¤ì¡ÒáÒäéÒâÅ¡) ËéͧàÅ¢·Õè 14 ªÑ¹ 4 ¤³ÐàÈÃÉ°ÈÒʵÃì ÁËÒÇÔ·ÂÒÅѸÃÃÁÈÒʵÃì é àÅ¢·Õè 2 ¶¹¹¾ÃШѹ·Ãì ࢵ¾Ãй¤Ã ¡ÃØ§à·¾Ï 10200 â·ÃÈѾ·ì 0 2613 2470 áÅÐ 0 2623 5510 â·ÃÊÒà 0 2623 5510 โบอิ้งกับแอร์บัส : กรณีพพาททางการค้าระหว่างสหรัฐฯกับสหภาพยุโรป ิ ¢é͵¡Å§¡ÒäéÒàÊÃÕÊËÃÑ°ÍàÁÃÔ¡Ò สุ น ทร ตั น มั น ทอง àÍ¡ÊÒÃà˵ءÒó컨¨Øº¹ËÁÒÂàÅ¢ 7 Ñ Ñ â¤Ã§¡Òà WTO Watch (¨Ñº¡ÃÐáÊͧ¤ì¡ÒáÒäéÒâÅ¡) ä´éÃѺ·Ø¹Íش˹ع¨Ò¡Êӹѡ§Ò¹¡Í§·Ø¹Ê¹ÑºÊ¹Ø¹¡ÒÃÇԨѠ(Ê¡Ç.) โบอิงกับแอร์บส : ้ ั กรณีพิพาททางการค้าระหว่างสหรัฐฯกับสหภาพยุโรป
Words: 5434 - Pages: 22
Equity Theory attempts to explain relational satisfaction in terms of perceptions of fair/unfair distributions of resources within interpersonal relationships. Equity theory is considered as one of the justice theories. It was first developed in 1962 by John Stacey Adams, a workplace and behavioral psychologist, who asserted that employees seek to maintain equity between the inputs that they bring to a job and the outcomes that they receive from it against the perceived inputs and outcomes of others
Words: 14434 - Pages: 58
Zox by Susan Photos he s from t Excerpt With de ion GNuLiINE Broadcast DiscussPBS FRO T Welcome to POISONED WATERS This discussion guide and DVD are drawn from the PBS FRONTLINE investigative report, POISONED WATERS with Hedrick Smith as correspondent. In that program, we showed the kinds of pollution now contaminating America’s waterways, political obstacles blocking restoration of great estuaries like Chesapeake Bay and Puget Sound, and some local strategies that have scored successes. We have
Words: 8725 - Pages: 35
