------------------------------------------------- ------------------------------------------------- LONDON CHURCHILL COLLEGE Programme: BTEC Higher National Diploma (HND) Hospitality Management Unit Number and Title: Customer Service Unit Level: QCF Level 4 (J/601/1790) Module Tutor: Areti Karali Email: a.karali@londoonchurchillcollege.co.uk Date Set: 03/10/2012 Learner’s name and statement of authenticity Learner’s Name: Martin Gonzalez Perez Learner’s
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physical product with those in its class. These techniques include quality, function, advertising, availability, distribution, and service. All of this work very well in doing what they are supposed to but there is one that stands out on top of all the others. Companies use these techniques to differentiate there product because of how it captures and locks in the customers of their target market. To differentiate means to set you apart from the others, which is what all companies, want for their product
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while selling goods and services I. Introduction ( Gain Audience interest and attention) A. Name: Jean Position: B. As a customer, I have a genuine need. I want nothing to do with careless sellers and neither do any of you as a potential costumers yourselves. II. Why does this happens? (Explanation of the problem) A. Customers complain about your bad service B. Your business is still going down C. Customers are leaving your business III. How to keep Customers Satisfied (Giving the
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Hayes Garage | They
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Develop customer service plan Candidate’s name | | Phone number | | Email address | | Date submitted | | Performance objective The candidate will demonstrate the ability to plan to meet customer requirements through the development of a customer service plan. Assessment description You will develop a customer service plan for the simulated business Innovative Widgets. You will gather the background information from the simulated business from your Student Workbook and any
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Not all of the customers are into the Internet of things and some are still engaged to the traditional customer service and some of the customers believe hat the ability to reach the right representative has worsened because of the bad encounter with therm. But even technology is not well understood by the customers they are willing to use them if it means solving the problems quicker. Like before when we have a problem with the product that we’ve bought before instead of going there and waiting
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Customer Service Assignment #2 Trust is a very important criterion for a customer service relationship in this day and age because when a customer feels and knows that they can trust you they are guaranteed to come back and give you their business. With trust and loyalty you can make it far in a company and very far in life and in the business world. When customers come into your place of business to shop or maybe to get a service done they are putting their trust in you. When a customer ask you
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structure must fit the needs of the customer. “Reorganizing the company around the customer has therefore become compulsory from a competitive viewpoint – it is a must, not an option.” Since we are in the service industry the customer needs to be the central focus. Customers must be broken down into tiers and categories, thus allowing you to analyze and pinpoint the most valuable customers to your firm. This segmentation allows individualization of customers based on the their needs and familiarities
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My first customer service experience I will discuss was a positive one. I went to a restaurant name Stephanie’s for my birthday a couple months ago. Stephanie’s is a small soul food restaurant owned by a lady name Stephanie. When we entered the restaurant the hostess greeted us with a smile and was very pleasant. Because my friends had balloons and cake they were eager to know whose birthday it was and once they found out it was mines it became there mission to make sure I had a wonderful night
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outstanding service is developing a service strategy. Strategy sets the stage and defines the constraints for all the other steps. Overlooking strategy and rushing headlong to improve service is always a mistake. The elements of strategy sound simple to achieve. Developing a strategy means nothing more than segmenting customers according to their service expectations, finding out exactly what those expectations are, and adjusting customer expectations to match your ability to deliver service. With
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