Perspective on Customer Service To start, I feel that customer service is a very important asset to any business that wants to succeed. I know a business can succeed without great customer service, but it is important I think in helping to create a better relationship with the customers. Without any customers, there would really be no business. So when I first think of customer service, I’m thinking of what an employee is doing, or going to do, to make me want to buy their product. That’s
Words: 966 - Pages: 4
| 2013 | | | [Case ii: The Customer Service Agent] | | Table of Contents Introduction 2 Information collected from Day Diary 2 Additional information required 5 Job Description 7 Conclusion 9 Case 2: Customer Service Agent Introduction Bill Ryan is a customer service agent for an online marketplace owned by EBay, Half .com. It allows for buyers to sell a vast range of products to potential buyers. Al though the concept of Half .com might seem to resemble that of EBay
Words: 1930 - Pages: 8
Customer Service Project MKT 101 Kristen Motts 03.04.2015 I visited Applebee’s in Boiling Springs on Sunday March 4th, 2015. We decided to go in between lunch and dinner time when most places are not crowded. The weather was a bit chilly with a slight wind, but nice none the less. The parking lot was paved nicely without cracks and the outside of the restaurant was beautiful. I rather loved the stone siding. I felt as though this would be a nice place to have a date with my husband. We
Words: 1085 - Pages: 5
Marketing and Customer Service Marketing and Customer Service are two of the most important functions in business. Without them, from where would your customers come? How would people learn about your products? How would customers contact your business to place an order or make a purchase? How would they find out the status of their order? Who would deal with customer complaints and defective parts? There are many more areas than this that are handled by these two departments. It’s is nearly
Words: 351 - Pages: 2
My responsibilities in relation to managing customers are: Providing an exceptional service – Fast process of orders and a speedy delivery. Value for money – Looking over and maintaining accounts/prices. Complaints – Responding to complaints in a timely manner with a positive solution. Communication – Making sure customers details are up to date. Day to day actions – Account payments, order processing, setting up new accounts and general customer enquiries. Conduct an environmental scan
Words: 2119 - Pages: 9
Contents: 1. Understand the service culture in a facilities management context. A/C: 1.1 – 1.2 2. Understand how to deliver a customer focused service A/C: 2.1 – 2.2 3. Understand how to identify various customers, assess their requirements and satisfaction levels. A/C: 3.1 – 3.2 – 3.3 – 3.4 4. Understand how to develop and manage service level agreements. A/C: 4.1 – 4.2 – 4.3 5. Understand the importance of customer relationship management.
Words: 5781 - Pages: 24
Excellence in customer service Describe how consistent and reliable costumer service contributes to customer satisfaction. 1. Introduction Every organisation have to consistently provide high level of customer service in order to meet customer needs and expectations. High level of customer satisfaction is very important to a business because satisfied customers are more likely to be loyal and make repeat orders and use wide range of services offered by business. 2. Explain
Words: 911 - Pages: 4
quality customer service Chosen Organisation Customer service is of high importance for Sky. Because of Sky’s extremely large customer base which is well over 11 million people in Ireland and the UK, Sky have to employ companies that will provide high level of customer service which complies with Sky’s company policies and terms. Good customer service to Sky is the lifeline of the company. They try to provide world class customer service, this includes a 24 hour 365 days a year customer service
Words: 360 - Pages: 2
adjusting the customer service level could improve a marketing mix. Illustrate Marketing mix is a mixture of product, place, price and promotion that are called the 4P’s.In our corporate culture, every product has to go through this process of marketing. But the major issue with this marketing mix is that it doesn’t cover the satisfaction of the customer. It is only focused on how a product should be place or promoted and where to be placed. but it doesn’t include what a customer needs and demands
Words: 1230 - Pages: 5
Assessment Instructions Assessment Task 1 – Develop customer service plan Required documents and equipment * Marking Guide * Assessment Task 1. Instructions for assessor This task requires candidates to demonstrate the ability to plan to meet customer requirements through the development of a customer service plan. The candidate will develop a customer service plan for the simulated business ‘Innovative Widgets’. The candidate will gather the background information on the simulated business
Words: 272 - Pages: 2
