Job title | : Customer Service Agent | Prepared By | : Rania Mohamed | Department | : Customer Service Dept. | Date | : | Reports to | : Customer Service Manager | Approved By | : | ------------------------------------------------- General Purpose Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services of the company. Also to act as a liaison, provide product/services information and resolve any emerging problems
Words: 263 - Pages: 2
Applying Walton’s vision and principles for low competitive pricing and knowledge of customer preferences has mad Wal-Mart the largest retail giant in the nation. According to Paul Timm, “Ancillary services that complement the company’s main products can provide added convenience for customers,” (Timm 2011, 186). Wal-Mart is the best example of ancillary services for customers by offering services such as auto/tire services, lawn and gardening, deli/grocery, banking, hair salon, fast food, etcetera.
Words: 671 - Pages: 3
Speech on service: 1. Thank you Mag Rad for the invite / Russia language not so good / Only 20 mins to talk about business in Russia and customer service – I love Russia 2. Great customer service is understanding that Service is your product – not shoes, not food a. Rule 1: believe that great customer service is your product: this is what produces success (NOT your product) b. Rule 2: know that emotions drive behavior: what emotions do you want your customers to have in order
Words: 315 - Pages: 2
Innovative Widgets customer service plan Vision • This is a statement of how you envision customer services being delivered in the future In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations. Mission statement • This defines what a company will do to achieve its vision. It may include the company’s
Words: 1096 - Pages: 5
promoting products and/or services impact on customer service delivery Selling to consumers or other businesses, developing an effective sales strategy is the first step to persuading customers to part with their money. In particular, we need to identify which customers to focus the efforts on, the sales methods that will be use to reach them and how we will price the product or service. It is essential to plan carefully how to approach and make the pitch to customers. Careful preparation can help
Words: 3541 - Pages: 15
and Bad Customer Service: Southwest Airlines and The Home Depot Case Analysis Broderick Pierce DeVry University Case Study: Effects of Good and Bad Customer Service Analyzing Southwest Airlines and The Home Depot Inc. Business situation Every organization deals with customers at some level, no matter what the inner workings are composed of. The absolute end result is satisfying the customer. Every single contact can either cultivate or corrode the relationship with a customer. This
Words: 1920 - Pages: 8
Analysis of Starbucks Delivering Customer Service Problem statement: • In 2002, market research has shown that Starbucks has a gap in meeting its customer’s expectations in terms of customer satisfaction. • On interpretation the marketing research data, Christine Day, Senior Vice President concluded that the speed of service was the main reason for this decline in customer satisfaction. So she proposed to improve the service time such that each order is served within 3 minutes. • However
Words: 2403 - Pages: 10
Ulta Customer service Throughout the course of the week, I visited a Ulta beauty store. Ulta is a store that supplies beauty products including but not limited to makeup, haircare, and skincare. Ulta also includes a salon in which customers can have beauty services done such as skin treatments, hair styling, and brow shaping. During my visit, the customer service I received was great but it did not go above and beyond my expectations. To start things off I visited an Ulta located Livonia in which
Words: 366 - Pages: 2
logistics firm receives best contact centre performance award at Contact Center World conference. A company's success may depend in part on its customer contact centre's ability to manage data and integrate front-end applications with back-end systems that house that data, according to an industry expert. Managing customer data and ensuring that customer service representatives have access to the information to quickly address incoming queries is a key requirement said Alan Hubbard, senior vice-president
Words: 542 - Pages: 3
Tips in Motivating Customer Service Employees Customer service is a growing industry today, and it can be daunting to not only teach people how to face clients, but to actually expect them to get the courage to speak to clients at all. Customer service can be difficult since it operates on many different fronts, and you need people who are willing and able to take the stress of dealing with many different kinds of clients. From patient and gentle people to those who are short of insulting people
Words: 572 - Pages: 3
