...Job Title: Job A- Prepared Foods Team Member Job B- Customer Service Team Member Job C- Prepared Foods Department Team Leader Job D- Prepared Foods Supervisor Job E- Dishwasher Job F-Customer Service Front End Supervisor Job G- Prepared Foods Associate Team Leader Job H- Associate Store Team Leader Job I-Grocery Retail Team Member The job structure put the above jobs into two categories: Managerial and Store Support.. In the Managerial structure: Job C, Job D, Job F, Job G and Job H. In the Store Support: Job A, Job B, Job E, and Job I. Evaluation of Job (Process, Techniques and Factors) The Job evaluation technique used in this case study is the job ranking method. Reason for choosing this technique was simple. While this is the simplest method of job evaluation, Whole Foods themselves have placed the jobs in order, ranging from the highest, Store Team Leaders, Facility Team Leaders, Regional Presidents, and Presidents at the top and Team Members or Specialized Team Members at the lowest or entry level. Four compensable factors Can be derived that can be used when evaluating jobs within the company. These four are: * Quality: Ensuring that the products and services are fresh, vibrant, safe and of great satisfaction to the consumer * Customer service: Ensuring that the experience at Whole Foods is pleasant, fun, fast, and leaves the customer with a strong understanding of the Whole Food’s brand * Awareness: Acknowledging that team members have a strong...
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...Locate several job descriptions that apply to the position you have selected from the list. I will choose an entry-level job in a customer service call center. This entree level job will be a bank call center customer service representative. I will talk about Bank A and Bank B call center customer service representative. According to task analysis information, I will create Bank C call center customer center representative. Compare the common tasks and behavioral objectives contained within the job descriptions or lists of duties. Customer service is an organization’s relationship with its customers. Call center customer service representative communicates with customers by telephone to provide information about products or services, open and cancel accounts, or obtain details of complaints. Call center customer service job duties involves meeting the customer’s expectations, listening to their statements, and solving their problems. As shown in Appendix the common list of duties of Bank A and Bank B call center customer service representative, the duties involve customer satisfaction and problem solving. If we compare the common tasks of Bank A and Bank B call center representatives, Bank A call center customer service representatives review insurance policy terms to determine whether a particular loss is covered by Insurance. Bank...
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...ii: The Customer Service Agent] | | Table of Contents Introduction 2 Information collected from Day Diary 2 Additional information required 5 Job Description 7 Conclusion 9 Case 2: Customer Service Agent Introduction Bill Ryan is a customer service agent for an online marketplace owned by EBay, Half .com. It allows for buyers to sell a vast range of products to potential buyers. Al though the concept of Half .com might seem to resemble that of EBay, it is not the same. On Half.com products have fixed prices and buyers and sellers don’t interact directly since, the design of the website is quite self-explanatory with help pages that assist both the buyers and the sellers using the online marketplace. However, sometimes things may go wrong as in any virtual market place due to lack of direct contact between the buyer and seller. This is where the customer service agents play an important role in helping both buyers and sellers trade efficiently and improve their user experience. The day diary provides for some information about a typical day of a customer service agent at Half.com. Although it doesn’t provide for sufficient information to develop a job description, it does highlight some key responsibilities and duties attached to the job. Information collected from the Day diary The day diaries provide for a lot of useful information that can be included in a job description as it outlines the knowledge, skills and abilities that customer service agents...
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...Rewriting a Job Requirement Rewriting a Job Requirement Writing a job requirement is quite possibly the most important duty of filling a role. This description is the first contact many likely employees have with an organization. This description sets the tone for what is expected of the employee as well as certain expectations of this job. When searching for a new career many will read through hundreds of these descriptions and hopefully the one which your company writes will catch that candidate best suited for the job. From job requirements to mission statements and compensation, this outline is going to set the high bar for which only the most talented job seekers will apply. Determining the need for a job is very important. Whether there is an influx of retirees or the company is expanding, recruiting new and exciting talent is a great way for a company to continue to succeed. Through globalization we are seeing that many companies are able to recruit the best talent from around the world. Not only are companies such as the one I have chosen, AT&T, expanding globally but through internet the talent for these jobs are limitless. When staffing in the workplace one needs to identify work requirements. What type of skills will best suit the work environment or kind of personality will fit best. How many people will we need to fill this position and what skill mix is necessary? Through communications with management we will find exactly what they believe will be...
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...Staffing – Job Description/Job Analysis 1. A job description outlines the necessary skills, training and education needed by a potential employee. It will spell out duties and responsibilities of the job. Once a job description is prepared, it can serve a basis for interviewing candidates, orienting a new employee and finally in the evaluation of job performance. Using job descriptions is part of good management and it will help an organization better understand the experience and skill base needed to enhance the success of the company. Job descriptions assist in the hiring, evaluation and potentially terminating of employees. Many times there can be a misunderstanding of what a position entails an in-depth, well-prepared job description can help both sides share a common understanding. 2. Announce plan to update job descriptions using the Job Requirements – Job Analysis process to the whole company. Briefly explain the process and the time frame for the project. Motivate employees to participate and dispel any negative feeling about the process. Stand as a unified team with Marvin and Alta Fossom and have them ask for the support and cooperation of all employees. Meet with Marvin and Alta on a monthly basis to update them on the project. a. Meet with the general manager, supervisor of operations and customer service to discuss the project. b. Request all documents currently being in the staffing process for every job at the company. c. Meet with all department supervisors...
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...example, in the job description for Registered Nurse, one of the competencies might be customer service, which includes knowledge (of principles and processes for providing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction), the skills of active listening and speaking, and the ability to identify problems. B. The second step involves identifying indicators that will allow us to understand the extent to which each individual possesses the competency in question. These indicators are behavioral manifestations of the underlying (unobservable) competency. For example, an indicator that could be developed for the Registered Nurse competency of customer service might be: In describing competencies, one must: a. First clearly define it; for example (adapted from the job description for Registered Nurse): customer service includes knowledge (of principles and processes for providing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction), the skills of active listening and speaking, and the ability to identify problems. Another definition from dictionary.com: “assistance and other resources that a company provides to the people who buy or use its products or services” is found at http://dictionary.reference.com/search?q=customer%20service. b. Describe behavioral indicators showing the presence of the competency; for example (adapted from the job description for Registered...
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...designed to maximize employee performance in service of their employer’s strategic objectives. In some start-up companies, human resource manager’s duties may be performed by trained professionals. In large companies an entire functional group is dedicated to the discipline, with staff specializing in various HR tasks. There are half a million HR practioners in the U.S. and thousands are world- wide. Human Resource positions generally fall into two categories: generalist and specialist. Generalist support employee directly with questions, work range, and grievance. Specialist work in a specific HR function. Analyze three (3) elements of a job analysis, and discuss its significance to the hiring and employee development aspects of human resource management. Job analysis is the process of getting detailed information about jobs. Analyzing jobs and understanding what is required to carry out a job provide essential knowledge for staffing, training, and performance appraisal. Job description is an essential part of job analysis. Job description is a list of tasks, duties, and responsibilities that a particular job entails. Whenever an organization creates a new job, it needs a new job description. Preparation of a job description starts with the gathering of information about the job. In the hiring process it is very important the candidate identifies with the job description, in order for them to first figure out if they ...
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...1. Examine at least three (3) approaches that you can take as the HR manager to conduct a job analysis of the Customer Service Representative position. Suggest the major pros and cons of each selected approach. Recommend the approach that would be most effective in conducting the job analysis for this organization. Justify your recommendation. An initial approach in conducting a job analysis, would be for the HR manager to research Customer Service job duties and description via O’NET. Since O’NET is a system of common jobs and their general descriptions across the board, it would be a reliable source for an HR manager to use during the job analysis process. The advantage of using O’NET as a source is that it provides detailed work activity for all occupations. It also list the training, work experience and education needed specifically for the position (Using O'net As A Human Resources Tool For Business, 1999). There is a disadvantage of using O’NET as a source, and it is due to existent validity issues. Most of the data originated from employees’ self-reports. Since there are four parts to each job description, the data most likely would have been polled from a number of employees in the specific position (Reeves, 2009). The next approach involves surveying the supervisors of the customer service department. The supervisors are there to supervise, so you more likely will get an accurate response of what the employees are supposed to be doing from what they are doing. The...
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...In this assignment I will converse about the, Tesco recruitment documentation and table. The name of the company that I am going to be studying is called Tesco. It has its headquarters in Chesnutt, but has many stores around the country. These stores are in many cities including Manchester, Birmingham, and London. It has many types of stores and includes Tesco Extra (24 hour), Tesco Metro (located in town centres) and Tesco Express (attached to garages). It sells many things including food and non-food items. These items include: toys, food, drinks, toiletry, CDs, videos, DVDs, books, cosmetics, medicine, tobacco, alcohol, fruits, vegetables, electrical goods, clothes, organic food. In Newport there are stores based at Spotty and Masalas. The type of ownership that my company has is public limited company. This means it is a large company with many employees. It has shares on the stock exchange and anyone over 18 can invest in a share. This will make anyone who has bought the share a part owner of the joint stock company. As Tesco is a joint stock company the shareholders want a good return on their capital and to receive a dividend each year. If the company went bankrupt then the owners would have to pay off all of their debts, this would even mean selling their houses and cars. The main objective of a business is to make a profit. http://www.markedbyteachers.com/as-and-a-level/business-studies/introduction- (Assessed-03.10.2014) Types of contract in Tesco * Tesco...
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...tools, equipment) | Why is action performed (purpose) | Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments | Customers, Clients | Telephone, e-mail | To provide information to clients and schedule appointments | Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations | Clients, Customers | - | To assist clients and customers and to make them satisfied about the establishment | Transmit information or documents to customers, using computer, mail, or facsimile machine | Customers, Clients | Telephone, email, mail, facsimile machine | To co-ordinate the process. | Collect, sort, distribute and prepare mail, messages and courier deliveries | Customers, Clients | Mail, telephone, computer | To co-ordinate the process | Provide information about establishment such as location of departments or offices, employees within the organization, or services provided | Customers, Clients | - | To help clients in getting familiar with the establishment and clarify their queries | File and maintain records | HR manager | Data entry | For future reference | Hear and resolve complaints from customers and public | Customers | Telephone, email, mail | To solve tickets and answer queries | Perform administrative supportive tasks such as proofreading, transcribing handwritten information, and operating calculators...
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...Running head: JOB EVALUATION WHOLE FOODS MARKET Job Structure for Whole Food Market Comfort Cooper DeVry University –Keller School of Management May 22, 2015 Job Evaluation for Whole Foods Market Introduction To begin the evaluation process for Whole Foods Market it is important to understand the dynamics behind the company. Whole Foods Market was founded in Austin, Texas, when four local business people decided the natural foods industry was ready for a supermarket. Whole Foods’ job structure is divided into teams and are grouped are grouped by which departments the team members work. This structure created by company is not a “happenstance” model, it is methodical because Whole Foods relies on the store, the organization, and the community it operates within to run smoothly and is profitable, which why each team member is responsible for ensuring that the operation of the teams run smoothly. Whole Foods along with many other companies want to attract and retain employees who share the same core values. The model that Whole Foods has created is one where high quality and organic products are sold, providing excellent customer service and supporting their Team Members or in layman employees happiness and growth. Whole Foods core values center around building communities and creating partnerships that last a lifetime. To analyze the jobs presented in the case study, I used the information from the job descriptions to determine the job structure for Whole Foods Market...
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...E-Sonic Compensation Paper Todd Lipscomb, Belma Alic, and Teresa Halpin Davenport University Strategic Analysis Outline: 1. Strategic Analysis A. E-Sonic NAICS falls into two different codes 334614 and 512220. The first code 334614 definition is, “Providing mass duplication of recorded products; Software and other Prerecorded Compact Disc, Tape, and Record Reproducing” (). This code is given in reference to E-Sonic’s producing of music on to various forms of products. The second code 512220 is, “Releasing, Promoting, and Distributing sound recordings. Integrated Record Production/Distribution” (). B. Analysis of E-Sonic’s external market environment 1. Sonic records are a part of the recording and production studio industry, which is going on to start E-Sonic. “Sonic Records, a market-leading recording studio and production house, has witnessed declining demand for music CDs” (). The company boasted over $15 billion in revenue five years ago. However, times have changed over the past five years; technology has greatly improved over time. There have been many technological advances that has offered alternatives to CDs. The one thing that has improved the industry some is the government regulations against pirating music, which is essentially stealing the merchandise. 2. E-Sonic’s competition is pretty fierce as the market has been going for quite some time now. It kind of goes along with, don’t reinvent the wheel if it is already working. Consumers...
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...organic products, making sure that their customers are satisfied, supporting and ensuring the happiness and growth of the employees that work for them, and creating wealth through profits and growth. They care about the communities and the environment and they create partnerships with their suppliers and promote the health of their stakeholders by teaching them about healthy eating. These core values would be applied to the job analysis and job descriptions when determining the job structure at Whole Foods. Evaluation of Jobs and Job Structure The following job titles were assigned as follows: Job A – Deli Clerk: Must have excellent customer service skills, be able to communicate clearly and effectively, and cooperate with others. The person in this position will be responsible for the preparation, processing, packaging and stocking of Whole Foods products according to their standards. This position requires some deli experience. Job B – Cashier: Grocery store cashiers assist customers with final purchases and answer questions at the checkout counter. Primary job duties include ringing up purchases, scanning coupons, answering specific questions about products, services, or policy, and ensuring customer satisfaction. Cashiers typically work with computerized cash registers and credit card machines as well as conveyor belts. Job C – Store Manager: Store managers hire and train new employees, oversee retail operations, ensure customer satisfaction, and carry out various...
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...From the job descriptions provided, I have titled them as follows: A. Prepared Foods Team Member B. Customer Service Team Member C. Prepared Foods Department Manager D. Prepared Foods Assistant Department Manager E. Prepared Foods Kitchen Team Member F. Logistics Crew Department Manager G. Prepared Foods Shift Leader H. Operations Team Manager I. Logistics Team Member From this structure we can break it down between managerial duties and store support. Managerial staff being: C, D, F, G, H Store Support being: A, B, E, I I am a little torn as to which technique would better benefit Whole Foods. I feel like classification and job ranking methods would both sufficiently benefit the company. From the list provided and descriptions written, it seems as though Whole Foods operates based on hierarchy which would prove the job ranking method to be of use, but the descriptions also are a paragraph long classifying the most crucial and important information for the job available. Using the core values and job description I was able to find a few compensable factors. Quality, customer service, knowledge/skill, ability/responsibility. In creating the job structure, each job needs to be evaluated to see where it falls in the organization. The analysis and the job structures are as follows: Job A This job requires the employee to provide good quality customer service right from taking orders to delivering them. The job requires some deli experience from the operational...
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...Job Analysis/Job Description Latoya Roberts Dr. Jennifer Young Strayer University HRM530: Strategic Human Resource Management October 31, 2015 Job Positions/Job Analysis The 17 billion dollar franchise model company that most know as 7-Eleven is 82 years old, operating over 36,000 convenience stores across the US with a mission to be better. (Undercover Boss-7 Eleven, 2014). This enterprise offers thousands of different job positions that permits the organization to have continued success. Most organizations perform a job analysis to guarantee that the selection procedures they utilize to choose between job applicants are effective but defensible and measure knowledge, skills, abilities and personal characteristics to perform the job requirements (Stewart & Brown, 2011). The 7-Eleven enterprise has several positions that are essential to the customers, like the Night-shift clerk and the Delivery truck driver. These two positions impact the consumer on different levels, unlike the night-shift clerk the delivery driver has little contact with the client. A delivery truck driver and night clerk are entry level positions. The night clerk ensures that all customers are serviced and that merchandise is readily available for purchasing. Delivery truck drivers are responsible for ensuring products are in the store for the client. Customers expect the store to be opened with proper staffing 24-hours a day and have suitable merchandise to meet their needs. The night...
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