components in its Balanced Scorecard – the internal perspective (through the voice of the employees) and the customer perspective (through the voice of the customers). The employees are relied on by the company to be able to attain operational effectiveness and efficiency. These are in the form of productivity that would be manifested by the number of mails facilitated and the number of customers served. Expectedly, productive employees would bring about highest level of productivity as indicated by the
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first-line managers. (True; moderate; p. 6) WHAT IS MANAGEMENT? 5. Effectiveness refers to the relationship between inputs and outputs. (False; moderate; p. 8) 6. Effectiveness is concerned with the means of getting things done, while efficiency is concerned with the attainment of organizational goals. (False; moderate; p. 8) 7. A goal of efficiency is to minimize resource costs. (True; moderate; p. 8) 8. Efficiency is often referred to as “doing things right.” (True; moderate; p. 8)
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as perceived by people. Hence performance evaluation or appraisal plays a vital role in “Expectancy Model” of employees’ motivation. Does this word performance means effectiveness, efficiency or productivity of things like less numbers of accidents, less absence or grievances? Effectiveness is the achievement of objectives, efficiency is the ratio of output to input in terms of money or effort. Productivity is again number of items produced. But there are jobs where all these factors are not explicit
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and open platforms, Apple’s closed system has not deterred consumers. This is evident in the fact that last year Apple’s share price had multiplied by 23 times from $8.78 to $207.88 (Foremski, 2010). Strategies for improving business at Apple Efficiency IT metrics “measure the performance of the IT system itself such as throughput, speed, and availability” (Baltzan and Phillips, 2009, pg. 17). A strategy Apple could use to improve its business is an
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neutrality”. With the aid of specific examples and relevant literature, support or refute this contention. A bureaucrat is an unelected official whose main purpose is to serve the public interests to his maximum capacity, with efficiency, responsiveness, fairness and effectiveness. This can only be achieved if the bureaucrats are politically neutral, as politics extends further than core party politics, to relationships, religion, blood ties and ethnic groups. Politics leads to partiality, favoritism
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Task 1 – The Scenario Last year I was able to join the marketing department in one of the leading enterprises in the world in the field of car manufacturing, which was in consistency with the professional background of mine and the career prospect designed by myself. At first, I was expecting to gain a direct and overall understanding of the daily work and responsibility of employees in the marketing department, which may contribute to the future development of my career prospect. However, things
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information about the expectations of customers, the actions of competitors, and the state of the economy provides strong support for the strategic direction of organizations. Information about levels of output, for example, numbers of defects and efficiency of processes, positions line managers to produce high-quality products in the right amounts at the right time to meet customer needs. The same is true for the effective management of human capital in organizations. As discussed in this chapter,
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312 Selling and administrative 4,533 4,630 97 Profit before interest and taxes 1,027 1,242 215 Competitive effectiveness – Italy Volume variance due to temperature 0.093 (31*0.003) Volume variance (market share)*
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the large specific volume of gases in comparison to that of liquids Idealized Air Standard Brayton Cycle • closed loop • constant pressure heat addition and rejection • ideal gas with constant specific heats 1 Brayton Cycle Efficiency The Brayton cycle efficiency can be written as η = 1 − (rp )(1−k)/k where we define the pressure ratio as: P2 P1 P3 P4 rp = = 2 Maximum Pressure Ratio Given that the maximum and minimum temperature can be prescribed for the Brayton cycle, a change
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interventions, activities or programs aimed at resolving problems and increasing effectiveness for the organization. The fifth stages involve monitoring the results and stabilize the desired change. Personally I have experienced OD when the organization was trying to cut back on hours and still maintain the facility with fewer people, during last stage where monitoring had been implemented to evaluate the effectiveness and decide if something needed to be continued, discontinued, or modified. Brown
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