Detailed information should form the part of your answer (Word limit 200 to 250 words). PRODUCTION AND OPERATION MANAGEMENT. Section A: Multiple choices: 1. If the number of restrictions on sources be ‘a’ and the number of restrictions on destinations be ‘b’ then with the use of ‘stepping stone procedure’, the number of ‘used cells’ will be a. a+b+1 b. a+b+2 c. a-b-1 d. a+b-1 2. Value of smoothing coefficient ‘α’ lies a. Between 1 and ∞ b. Between 0 and 1 c. Between -1 and 1
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Articles The 3 articles in English are a, an and the. The learner has to decide noun-by-noun which one of the articles to use*. In fact, there are 4 choices to make, because sometimes no article is necessary. Native-speakers, of course, use the articles correctly without thinking. English learners, on the other hand, need to have some guidelines for making the right choice - particularly those learners whose own language does not have articles, such as Japanese or Korean. The guidelines that follow
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Fall Protection [pic] |Construction Safety and Health |U.S. Department of Labor | |Outreach Program |OSHA Office of Training and | | |Education | | |May
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Summary: The case presents a scenario with two Zipcar customers who have both reserved the same car. Sal Fishman reserved it until 3:30, which was exactly when Anita Karr had arranged to pick it up. The problem is that Sal is in the middle of an interview that is going better and longer than he expected. Anita needs the car immediately while an unknowing Sal is considering extending his reservation of the car. For Zipcar to retain customers, the service must be convenient and reliable. Unfortunately
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limited or perhaps even missed. A strategic plan is important to both small and large businesses. I believe that for any company, no matter the size, it is equally important to have a strategic business plan in place. This will assist in understanding customer needs and be able to adapt to constant changes and new trends taking place within the company. With a successful strategic plan, a company has a great opportunity for becoming very successful. Innovation plays a key role in developing a company
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Customer service excellence Introduction Organizations are increasingly beginning to recognize that to deliver superior service they must instill a sense of pride in their internal customer (employees) and motivate them. How to influence employee behavior through internal marketing is very important for organization get success in the external marketing. However, now economic environment means that it is something no company can afford to ignore (Mortimer, 2011). This essay will be evaluating
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5-Star Hotel Customer satisfaction Part1: Customer satisfaction Task Output A list of stakeholders and their expectations 1. 1 Identify at least 10 for relevant stakeholders 2. Identify and describe at least 5 methods that can be used for capturing customer needs. Apply one of these 5 methods to your product/service 3. Identify customer requirements using the Kano analysis 5 methods including explanations. A completed example of the use of one method List of customer requirements/needs:
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you, the customer” (Perreault, 2009). An organization must take the initiative to be able to know their customers and what their needs are, as well as using innovation to develop new ideas and goods. “Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large” (Gundlach, 2009, p. 90). Organizations offer goods and services to consumers and customers, but finding
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Strategic Plan Strategic planning is an important tool for any organization. By having the right strategic plan, a company could reach their goal as well as meet their customers’ demands. A strategic planning helps a company develop basic goals which company will try to reach in certain a time period. In the strategic planning, company will usually consider the mission statement, vision, and values of company. Through this paper, an individual will gain information how US Airways business, product
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overview, Intersect Investments has acknowledged a new vision to enhance the company and be competitive. Intersect Investments will try to meet the goals by creating new services and products by using the customer intimacy model. This model will assist in Intersect Investment improving customer satisfaction and increasing sales. In this paper, Team C will benchmark different organizations to provide guidance regarding the modifications needed to meet these goals. Introduction Intersect Investment
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