method to pay the bills and if this doesn’t work out, they will go somewhere else. We are in the customer service environment and the philosophy, “The customer is always right” is very difficult to get the new hires to embrace. They feel if the customer is rude to them or if the customer continues to ask them the same question over and over again, they have the right to get an attitude with the customer. I believe though that part of this is the home training that some of these employees come to
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of users; customers, users, and managers. Users in the “customers” tier represent customers of Food-Lion and account holders. They will be able to view their MVP savings and instantly get other coupon rewards. Users in the “Users” tier represent employees of Food-Lion. They will be able to view their MVP savings from each customer in their area. This would allow them to track pacific items. Every customer will specifically be assigned one account number that will identify the customer within the
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speak as a professional, committed to helping the customer. As an organization we have a long way to go to provide the service we all deserve, so we cannot boast. We can do what we say we will do. Be accountable and continue to do better. We are TRUSTWORTHY We speak simply, but never patronize. Long and complicated explanations are confusing and can appear as if we have something to hide. We are OPEN We speak clearly and concisely. If the customer needs our assistance, or if we need to give them
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except that it is a private and protected network for use by employees only. The use of Intranet will help to increase employee productivity by allowing them to access information faster. Being able to access information faster will help to improve customer service from the Sales and Marketing departments. If Dirt Bike also uses a Web browser interface employees can access data in the database from any workstation allowing them to perform their jobs more accurately and efficiently. Intranets are
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is £15. Customer: Hi Employee: (Smiling) Employee: Hello, How’re doing? Customer: Fine, just looking for a CD for my daughter Employee: Okay. Employee: Do you need any help? Customer: Yes, I need help; it will soon be my daughter’s birthday and I am looking for a gift for her . Employee: Okay, how old she is? Customer: She turns 19. Employee: Okay (Walking towards the CD Department) Employee: Do you know what genre of music she listens to? Customer: Not really;
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• | Local community presence | | | • | Limited Internet website | | • | Service oriented tradition. | | | • | Small online selection | | • | Established tradition | | | • | No internet business knowledge | • | Has established customer base. | | • | Limited staff | | | • | Management is committed to company. | | • | Limited budget | | | • | Qualified and knowledgeable staff | | • | Don't have a detailed plan yet. | | | | | | | • | We would be a small player
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INTRODUCTION Economic geography involves an inconsistency in global competition. Traditional roles of locations been reduced by the new technology and present competition. Resource, capital, technology, corporate networks weakened the necessity of where the firms should be located. Clusters are geographic essence of interrelated companies, service providers, suppliers, institutions which are not only competing but also cooperate in different business areas in advanced world. (The Competitive Advantage
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tools that are at our disposal. We need to first keep our current customers while attracting new customers. To organize such an effort we will implement a new frequency reward program. We will have the cards on display for pick up, the card we say something in the form of once you buy your fourth item your fifth item will be half off. To attract the new customers, we will put a small ad in the local paper that the customers can cut out and once they came in we would exchange it for the official
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convenience before they move on to well paying jobs. In the work environments that I have experienced, the Sheehy report gives an accurate picture of what is on the ground. Young employees consider themselves as the bosses to the customer. They believe that the customers depend on their services instead of the opposite. Most of my former colleagues believed that the companies we worked at depended on us entirely, and that our absence would lead to the collapse of the company. The management was viewed
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Pet Friendly Restaurant Policy Our motto at IHOP is “Come Hungry, Leave Happy”. It is not just a saying but also an idea that we hope is validated with each one of our customers. We take pride in satisfying our customers and in making their dining experience with us a pleasurable one. IHOP constantly listens to each customer when it comes to implementing change in our services and restaurants. Your suggestion of converting our facility into a pet friendly restaurant has been discussed in our
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