Processing Systems, and Office Automation Systems. Firstly, the Executive Support Systems ("ESS") is designed to help senior management make strategic decisions. It gathers analyses and summarizes the key internal and external information used in the business. Secondly, Management Information Systems ("MIS") is mainly concerned with internal sources of information. MIS usually take data from the transaction processing systems and summarize it into a series of management reports. Thirdly, Decision
Words: 3224 - Pages: 13
packages and other airfreight delivered within one to two days. This dilemma motivated him to do the necessary research for resolving the inefficient distribution system. Thus, the idea for Federal Express was born: a company that revolutionized global business practices and now defines speed and reliability. Federal Express was so-named due to the patriotic meaning associated with the word "Federal," which suggested an interest in nationwide economic activity. (FedEx.com, 2011) The company incorporated
Words: 5089 - Pages: 21
corporation through e- business by using different strategic perspectives presented during the course Strategy- Process, Content, Context. Firstly, I will present the brief history timeline of the FedEx Corporation with the main highlights that are important for my discussion. Then in the part Business level strategy I will try to explain how the company related their business with its environment.
Words: 2493 - Pages: 10
The company is well-known for transportation, e-commerce and business services. Reason behind succeed of the FedEx company has always been efficient information system. The business process will be discussed in the section of How FedEx deliver parcels. Company Mission and Goals “FedEx Corporation will produce superior financial returns for its shareowners by providing high value-added logistics, transportation and related business services through focused operating companies. Customer requirements
Words: 2738 - Pages: 11
Management Information Systems 2010/2011 Lecture … (5) Sources of Information Information systems should support both formal and informal communication. Formal communications can include reports and accounting statements. Informal communications can include conversations and notes. Formal Communication Information transmitted by formal communication tends to be presented in a consistent manner. Company reports, for example, will often use the same basic format. This allows the recipient
Words: 2379 - Pages: 10
------------------------------------------------- - Oracle – An Overview of Oracle Business Intelligence ------------------------------------------------- - Enterprise Health Information Systems ------------------------------------------------- - FedEx Express EMEA ------------------------------------------------- ------------------------------------------------- Cases Included: ------------------------------------------------- - Oracle – An Overview of Oracle Business Intelligence -------------------------------------------------
Words: 6034 - Pages: 25
contrasting elements of the strategies adopted by both companies including establishing the services network, advertising and promotion, targeting customers and the investments made. Finally, the case examines how the expansion strategies of both companies have changed with the improving business prospects in China, following its entry into WTO. The case discusses in detail the entry and expansion strategies of the two US-based logistics companies - FedEx and United Parcel Services (UPS) - in the Chinese
Words: 3022 - Pages: 13
deliver packages each business day for 1.1 million shipping customers to 7.7 million consignees in over 220 countries and territories. In 2011, they delivered an average of 15.8 million pieces per day worldwide, or a total of 4.01 billion packages. Total revenue in 2011 was $53.1 billion (UPS, 2011). UPS serves the global market for logistics services, which include transportation, distribution, forwarding, ground, ocean and air freight, brokerage and financing. Their technology seamlessly binds their
Words: 6529 - Pages: 27
Jane Laudon Azimuth Interactive, Inc. Copyright 2014 Questions and Answers Chapter 1: Business Information Systems in Your Career Case 1: UPS Global Operations with the DIAD 1. List the various ways that DIAD improves customer service. Faster pickup and delivery schedules. Real-time tracking of packages based on bar code technology, and using Wi-Fi and cellular connections; a local Bluetooth network to connect the driver with the truck. GPS built
Words: 5294 - Pages: 22
multinational corporations. Answer: FALSE Page Ref: 6 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes 2) A survey of retailers found that modern point-of-sale technology was rated the least valuable element in customer satisfaction. Answer: FALSE Page Ref: 8 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Describe the functions of customer relationship
Words: 8842 - Pages: 36
