Question 1. Describe how you think Wernie Will a)make sure that the way he manages the hotel is appropriate to the way it competes for business For get a biggest development, and get more success, Penang Mutiara has to: - Expand its business in other areas to acquire more market shares against other high-class and strong competitors in the whole Asia region, or even in the world; - Offer the differentiation, high standard quality and characteristic hotel services, and comfortable environment
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training on individual performance 4 Criteria of service quality 5 Conceptual framework 6 CHAPTER 3 7 RESEARCH DESIGN AND METHODOLOGY 7 Sampling methods 7 Instruments 7 Sampling techniques 7 CHAPTER 4 8 FINDINGS AND OBSERVATIONS 8 CHAPTER 5 14 CONCLUSION AND RECOMMENDATIONS 14 REFERENCES 16 APPENDICES 17 CHAPTER 1 INTRODUCTION Background of the study Just famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated
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of Hospitality, Management and Tourism A Narrative Report Presented to the Faculty of the College of Hospitality, Management and Tourism San Pablo City In partial fulfillment of the requirements of the subject: PRACTICUM 200 DIPLOMA IN HOTEL AND RESTAURANT MANAGEMENT By: Sel Carmen K. Padua Mabel L. Ramos Richard Caagbay Acknowledgement First of all we would like to thank God Almighty for giving us the spirit, ability, strength, patience, knowledge and for His guidance to make
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will conduct a service analysis of South Korea IT professionals by Hofstede’s Cultural Dimension. Fourth, Hotel ICON and Butterfly on Prat are selected as our major competitor; therefore we will conduct a competitor analysis to find out their strengths and weaknesses by various kinds of methods. Based on these findings, we will then design the features and services of a new hotel’s club floor in order to compete with our competitors, also we will clarify how these features and service can satisfy our
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GENDER PREFERENCE AMONG EMPLOYEE IN HOTELS IN LEGAZPI CITY Front Office Department Name: __________________________ Date: _________________ (Optional) 1. Demographic Profile of the employee: a.) Age * 18 to 25 years old * 26 to 30 years old * 31 to 38 years old * 39 to 45 years old * 46 to 50 years old * 50 years old above b.) Sex * Male * Female c.) Educational Attainment * High School Graduate * Vocational * College
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Executive Summary This assignment is study about the Organisation Studies issue which is Organisation Rewards and Employees’ Motivation. In order to further study the issue, an interview section was held in Bayview Hotel Georgetown Penang. The Front Office Manager was selected as the respondent. The interviewee has given a lot of useful and credible information when commenting the employees’ motivation during the interview section. Throughout the interview section, the Bayview employees’ motivation
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The Ritz-Carlton Hotel Company Summary of Case Situation In the case “ The Ritz-Carlton Hotel Company,” McManus and Sucher (2005) mentioned that Ritz-Carlton Hotel is a five-star luxury hotel and resort which operates 81 luxury hotels and resorts in major cities and resorts in 26 countries worldwide. The company was founded in 1898 by Cesar Ritz, who had a vision to create a legendary service combined with exceptional luxury experience. Ritz-Carlton is well known as service leadership since
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CHAPTER 1: INTRODUCTION BACKGROUND OF STUDY The quality of services has grown rapidly. Measurement of quality of service based on a multi of services industries has been carried out the conduction is the tourism industry (Atilgan et al, 2003) and hotel (Kayaman & Arasli, 2007). In the hotel industry itself, the most important in hotel is to provide the best services to customer. The hotel industry history began at Santa Barbara, California in 1962, by two men know as building contractor William
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Executive Summary (word count: 104) Ginger Hotels is an Indian hotel chain, established by Roots Corporation Ltd and part of “The Indian Hotels Company Ltd” which is a part of Tata Group. It comes under the brand of “Smart Basics Hotels” having almost 30 hotels in different parts of India. Ginger Hotel looks very similar to the other hotels of the same class with all the facilities that a normal hotel would offer but the difference comes when the services are offered. The Tagline which says “Please
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Foundations of Hotel Mgmt Hotels meets fulfills a wide variety of roles in our society today. For those travelling and vacationers, a hotel is always a home away from home. In the modern world, the manner in which people spend their leisure and vacations has drastically changed (Stutts & Wortman 2006). People always want to utilize their time exploring various tourist destinations in the world. As such, the tourism industry has witnessed an unprecedented growth which in a roundabout
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