10IMBA049 DEPARTMENT OF BUSINESS ADMINISTRATION UTKAL UNIVERSITY ORISSA. Declaration I, PRATEIK DAS hereby declare that the project titled “Role of HR in transforming customer experience from Good to Great” is an original record of work under taken by me for the summer internship project .I have completed the project under the supervision of, Dr Jyotirmayee Choudhury,Faculty Human Resource Department of Business Administration and Sarvana Sampath S Manager Human Resources at Manipal Health
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ORGANIZATION THEORY – OTHER THEORIES ➢ Neoclassical Perspective – Experts believe that management exists in a social system wherein human factors have roles to perform. Employees can play crucial roles in the decision-making process. In addition, Human Relations and Behavioral Science have become two important approaches of neoclassical theories. o Human Relations Theory / Hawthorne Studies – Spearheaded by Elton Mayo from 1924 to 1932 at the Hawthorne Plant of Western Electric
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APRIL 25, 2015 MGMT 204 CRN: 34272 Current Human Relations Challenge: Organizational Ethics Ethics is the moral standard of right and wrong behavior (Lussier, 2013, pg. 72). Organization as defined by Lussier is “a group of people working to achieve one or more objectives” (Lussier, 2013, pg. 457). Organizational ethics is code of conduct for businesses. In this paper, three different ethics studies, from the Business Journal of Ethics, are examined. They are “Boardroom Diversity and
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employee training and learning is critical to the ability of organizations to adapt to an ever changing national and international business environment. What motivates employees to learn? Abraham Maslow has had a significant impact on motivation theory, humanistic psychology, and subsequently, adult learning in the workplace. This paper will discuss the development of Maslow's humanistic views and trace their impact on past trends in business training as well as the implications for current challenges
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Organizational Behavior Terminology and Concepts MGT 307 March 23,2011 Margarita Price Organizational Behavior Terminology and Concepts Organizations today are encouraging change to the work environment to make it better. However, these changes can cause unwanted outcomes to any organization. This leads organization to examine their organizational behavior (OB), hoping to minimize the unwanted changes in the organization. Organizational behavior, as described in the textbook, is the study
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Organizational Psychology The behavior that people experience in a workplace can be studied in organizational psychology. Organizational psychology is a sub-category to organizational/industrial psychology better known as I/O psychology. The I/O psychology is divided into two different groups. Each subject focuses on an essential part of the organization. There are two related discipline in organizational psychology, which are organizational behavior and Industrial psychology. Although both
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INTERNATIONAL HUMAN RESOURCE MANAGEMENTGlobal Human Resources Management and Organizational Development | | Often one of a company's most expensive assets is its human capital, the human resources of the organization. The management of your human resources focuses on: * Recruitment and selection of employees who can succeed at their jobs and who will stay with your organization, and * Making sure that employees' abilities are optimally nurtured and developed so that the company can receive
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sociotechnical system theory, quantitative management, organizational behavior, and systems theory, have developed at various times since World War II, and they continue to represent the cornerstones of modern management thought. Sociotechnical system theory is a theory of management that believes technology merely constrains human action, rather than rigidly determining behavioral outcomes. Conscious choice can build good human relations into the technical workflow. On the total opposite end of the
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Executive |Summary Motivation, Leadership and management and human resource management are important factors in the working of any organization. Each of them have certain theories or principles founded by various researchers and scholars. These theories have gained some criticisms over time. Under motivation there are two types of theories: content and process theories. Content theories include Maslow’s Hierarchy of Needs, Herzberg’s Motivation-Hygiene theory. Process theories include equity theory
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of daily behavior keep the culture alive and indicate to both insiders and outsiders whether the formal systems represent fact or façade. Culture defines us and reflects the corporate public image. Ethics is an integral part of that organization’s overall culture. Kinicki’s Organization Behavior (OB) 8th Edition states OB is interdisciplinary field dedicated to better understanding and managing people at work…..Three basic levels of analysis in OB are individual, group, and organization,” (Kinicki
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