Executive Summary Jose’s Authentic Mexican Restaurant noticed that tips that waiters were receving were on a drop off also wait times for meals were also taking 20 minutes instead of the normal 12 minutes during peak hours. Management conducted customer surveys during busy hours and received some unfavorable results. The problem with Jose’s Authentic Mexican Restaurant is their service failures and a lack of a systematic approach to analyzing these services. Without a systematic approach to analyzing
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Jose’s Authentic Mexican Restaurant Jose’s Authentic Mexican Restaurant, (JAMR), is a small restaurant offering 23 main entrees prepared in a traditional Mexican style with an array of ingredients from eight different basic stocks. Designed in a Mexican style with authentic Mexican music, JAMR promotes customers to experience the overall theme. Though JAMR has a positive customer base there, are concerns that JAMR is experiencing full customer satisfaction. Surveys conducted showed sixty
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Jose’s Authentic Mexican Restaurant Case Study 1. How should quality be defined in this restaurant? Quality at this restaurant (like any other) should be defined by the quality of food, customer service and making sure the customer leaves thinking he got his money’s worth from the food he was served. Since Jose’s is located in a business district, getting higher tips should not be very hard if the food and customer service is top notch. Like all business professionals, time is of the essence
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Question 1 How quality should is defined at this restaurant? ANSWER: Quality is the term used by the customer to describe their general satisfaction with a service or product. Customers, internal or external, are satisfied when their expectations regarding a service or product have been met or exceeded. Quality at Joses restaurant should be defined by service, value, reliability of the experience and overall customers’ satisfaction. The quality of a product is defined as whether it fulfills
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Problem Statement: Jose’s Mexican restaurant is a small yet popular spot. Lately they have been losing customers and profits due to service issues. In order to improve the restaurant, Jose’s Mexican Restaurant must provide service that is top-notch, in other words fast, efficient, great testing, convenient and heartwarming. What must the restaurant do in order to improve service? Areas for Consideration: [i]Quality at Jose's restaurant should be defined by service, value
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Jose’s Authentic Mexican is a popular 58-seat restaurant located in the business district of New England. They are known for their great range of traditional Mexican dishes and their Mexican themed interior. Ivan Karetski, a server at Jose’s, has recently noticed that his tips have been declining. Several factors beyond Karetski’s control could be contributing. There is limited free off-street parking, customers have to wait outside for up to 45 minutes to get a seat on Friday and Saturday nights
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My first time hearing about a new Hispanic restaurant opening just up the road from where I lived was pretty exciting to hear about. If its Hispanic food I’m there. Maya Mexican restaurant open their doors in the summers of 2013 at Roger Plaza on 28th street and from day one they have been my favorite place to get some of authentic food. When I walk through the old school western doors I hear classical Hispanic music. The type of music that you would hear at a party or a small gathering with family
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Date: 25/11/2015 INTRODUCTION The Jose’s Authentic Mexican Restaurant “Restaurant” is a 58-seats restaurant. The restaurant offers a broad range of Mexican traditional food. The restaurant location is in New England. The interior decoration of the restaurant is of the Mexican style. The restaurant atmosphere allows the customers to enjoy and experience the real taste of Mexican food while listening to Mexican music played in the background. It offers a set twenty-three
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Business Brief Jose’s Authentic Mexican Restaurant is a 58-seat restaurant offering a menu consisting of 23 main entrees assembled from eight basic stocks (Krajewski, Ritzman, & Malhotra, 2013). The restaurant is located within a mature business district on the edge of a large metropolitan area in New England (Krajewski et al, 2013). Customer volume is higher on weekends; however, wait staff is reporting a decline in tips (Krajewski et al, 2013). Management conducted a customer survey over
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