31 31 REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – De finitions Paul S. Goldner (2006) 1 Grigoroudis, E and Siskos, Y (2009) defines, “...a customer is any organization or individual with which you have done business over the past twelve months”. 2 “Customer means the party
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The Relationship between Work Motivation and Job Satisfaction Research THE RELATIONSHIP BETWEEN WORK MOTIVATION AND JOB SATISFACTION Nadia Ayub Department of Business Psychology Shagufta Rafif Department of Management College of Business Management, Karachi Abstract Numerous researchers investigated the relationship between job satisfaction and work motivation in diversified professions but none investigated bank managers in Pakistan. Therefore, the current study attempts to explore the relationship
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PeterKungeke | Student Number: 25353365 Assignment Number: 1Course Code: PBSC 811 PECDue Date: 16th June 2014 | | Table of Contents Section 1: Introduction 2 Section 2: Identify a topic of interest 4 Section 3: The problem statement and literature review 5 Section 4: Formulating research questions, research objective and hypothesis 6 References: 8 Section 1: Introduction 1.1 Scientific vs non-scientific knowledge This observation is based on non-scientific knowledge. The researcher
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An assessment on Employee satisfaction, Retention and Turnover within fast-food industry: Case Study “Burger King” Introduction Employee satisfaction increases level of performance in most workplaces including these in fast-food industry. High Staff Turnover is the effect as a result of less employee satisfaction as indicated by most studies. It is obvious that the employee turnover is at its highest ever within fast-food sector due to poor pay, poor working conditions, no job autonomy etc. Studies
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HRPYC81/103/0/2013 Tutorial Letter 103/0/2013 Research Report HRPYC81 Year module Department of Psychology This tutorial letter contains Projects 4808 to 4813 Bar code CONTENTS READ ME FIRST .......................................................................................................................................... 3 PROJECT 4808 ............................................................................................................................................ 4 PROJECT
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Issue 6 Employee engagement August 2011 Issue 6 Employee engagement August 2011 APS Human Capital Matters: Employee engagement August 2011, Issue 6 Editor’s note to readers Welcome to the sixth edition of Human Capital Matters—the digest for time poor leaders and practitioners with an interest in human capital and organisational capability. This edition focuses on the concept of employee engagement and its application to the public service workforce. The contribution of employee engagement
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Employee productivity and job Satisfaction Research Project MSA 699 Sabrina Foster Central Michigan University Table of Contents Pages Number List of Tables List of Figures Chapter 1 Problem Definition 3 Chapter 2 Literature Review 6 Chapter 3 Research methodology 11 References 15 Appendix A Survey instructions 17 Survey/Interview Questions Chapter 1 Problem Definition
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| |Assignment No.: |2 | |Assignment Title: |Research Proposal and Literature Review | |Due date: |April 11th 2014 | |Date submitted: |April 10th 2014
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm IJCHM 23,6 The effects of employee empowerment on employee job satisfaction A study on hotels in Turkey Elbeyi Pelit School of Tourism and Hotel Management, Afyon Kocatepe University, Afyonkarahisar, Turkey 784 Received 22 April 2010 Revised 31 July 2010 8 October 2010 28 December 2010 18 February 2011 Accepted 26 February 2011 ¨ ¨ ¨ Yuksel Ozturk ¨ ¸ Faculty of Tourism, Gazi
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1012–1024 www.elsevier.com/ijns Engagement at work: A review of the literature Michelle R. Simpson * Center on Age and Community, College of Nursing, Cunningham Hall, 1921 East Hartford Avenue, University of Wisconsin-Milwaukee, Milwaukee, WI 53201-0413, United States Received 26 March 2008; received in revised form 20 May 2008; accepted 22 May 2008 Abstract Objectives: Engagement at work has emerged as a potentially important employee performance and organizational management topic, however
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