Hopwood, and M. Shields (eds.), Handbook of Management Accounting Research: Volume 3 (Elsevier, 2009). 1 Conceptual Foundations of the Balanced Scorecard Abstract David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article (Kaplan & Norton, 1992). The article was based on a multi-company research project to study performance measurement in companies whose intangible assets played a central role in value creation (Nolan Norton Institute, 1991). Norton and I believed
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Although there is no single and generally accepted definition for the term employee engagement, several individuals and professionals have come up with certain understanding of the term. According to Kevin Kruse a contributor on Forbes Magazine he defines employee’s engagement as an “emotional commitment the employee has to the organization and its goals.” (Kruse, 2012) This commitment enables employee’s perform above expectation. According to Kevin Kruse, because employees care about their organizations
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Paradox: Relations among TQM practices, plant performance, and customer satisfaction Thomas Y. Choi ) , Karen Eboch Department of Management, College of Business Administration, Bowling Green State UniÕersity, Bowling Green, OH 43403-0270, USA Received 14 January 1997; accepted 17 November 1997 Abstract We empirically examine a mediational model of TQM, in which TQM practices have a direct impact on customer satisfaction and an indirect impact mediated through plant performance. We adopt a survey
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relationship if any, between “Flexible Working Practices and motivation, and how it may improve productivity in the Travel & Tourism Industry. In order to achieve this, a methodology consisting of a review of theorist literature, surveys and case studies. The paper will also demonstrate how the review carried out indicates the significance of the motivational factors on productivity. Hence, how the implementation of flexible working practices can increase a company’s competitive advantage thus, help
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Executive summary The research report strives to carry out an investigation to gain an understanding about cultural differences in workplace, the impact, and the preventions in the context of Singapore. The focus will be employees on Singapore work environment. Cullen & Praveen (2014) explains culture as the characteristics of a particular group of people, defined by everything from language, religion, cuisine, social habits, music and arts etc. Nick (2012) points out that in Southeast Asia
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Productivity Johnpaula Louise A. Sanchez COMARTS 2 Professor Chona Lajom October 4, 2012 A Review of the Literature Employee’s motivation is one of the most essential parts in a company’s development and success. In order to maximize the overall performance of the employee, the employer must know what is the most motivating for the employees and how to increase their job satisfaction. However, it may be challenging for the company to find out what motivates its employees especially because
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DEFINITION OF THE PROBLEM 1 Background Statement 1 Problem Statement 2 Purpose Statement 3 Limitations of Study 3 Reliability 4 Availability 4 Timeliness 4 Precision Error 4 Researcher Prejudice 5 CHAPTER II 5 LITERATURE REVIEW 5 Selected Review of Literature 5 The Effect of Right-to-Work Laws on Workers and Wages 5 Right-to-Work Laws are Beneficial to Unions and Union Workers 10 Right-to-Work Laws Negatively Affect Unions and Union Workers 16 Free-Riders are the Cause of
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77341-2056, USA d Management Division, Babson College, Babson Park, MA 02457, USA Abstract The service concept plays a key role in service design and development. But while the term is used frequently in the service design and new service development literature, surprisingly little has been written about the service concept itself and its important role in service design and development. The service concept defines the how and the what of service design, and helps mediate between customer needs and an organization’s
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failure depends on the customer's perception, no matter the perceptions are reasonable or fair. As a result, service failure was categorized by Hoffman, Kelley, and Rotalsky (1995) and classified into three categories: (1) employee response to service delivery failure, (2) employee responses to customer needs and
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Personnel Review HR outsourcing: threat or opportunity? Jeroen Delmotte Luc Sels Article information: To cite this document: Jeroen Delmotte Luc Sels, (2008),"HR outsourcing: threat or opportunity?", Personnel Review, Vol. 37 Iss 5 pp. 543 - 563 Permanent link to this document: http://dx.doi.org/10.1108/00483480810891673 Downloaded on: 27 September 2014, At: 02:58 (PT) References: this document contains references to 65 other documents. To copy this document: permissions@emeraldinsight.com The
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