Assessment Tasks Candidate Guide BSBCUS501A: Manage quality customer service Copyright ownership: United Business Services (Aust) Pty Ltd. This book is copyright protected under the Berne Convention. All rights reserved. No reproduction without permission. This book is protected by copyright and may not be reproduced or copied either in part or in whole nor used for financial gain without the express approval in writing of the owner (United Business Services (Aust) Pty Ltd) of the copyright
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the optimal solution to the problems. Apparently, the organization whose managers are efficient can achieve all these in an effective manner and much faster than an organization without them. The effective manager is one who shows commitment to its people. The nature of leadership comprises of the person's own personal qualities and the environment in which the company has its activities. For effective management of the organization the good manager keeps in mind these two things, while keeping high
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Chap 1 1.describe what management is. Getting work done through others. Managers are concerned with efficiency and effectiveness. 2. explain the four functions of management. Making things happen, meeting the competition, organizing people projects and processes, leading 3. describe different kinds of managers. Top managers, middle managers, first line managers, team leaders 4. explain the major roles and subroles that managers perform in their jobs. Interpersonal- figurehead, leader, liason
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The “Top Managers” Evidence Requirements in the Investors in People Profile The following table sets out the evidence requirements, drawn from the Profile version of the Standard that an assessor would check out with an organisation’s top managers. However, only level 1 needs to be covered to meet the requirements of the Investors in People standard. |Principle 1. Developing strategies to improve the performance of the organisation
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1. What are the main characteristics of E-Land’s knowledge management? As you can see from Fig.1)KM model, by constructing the cycle which integrates performance management, knowledge management and learning organizations, BSC process is used as the Knowledge Management tool. This structure creatively applies structural characteristics of BSC to Knowledge Management and is expected to systematically raise knowledge workers’ productivity. KM formed the cornerstone of E-Land Group’s operational excellence
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realistic and time based to align people and other resources in an effective and efficient way. Implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organisational standards of quality. Carry out work activities meeting the operational plan through effective monitoring and control. Version 1.2 LO3 Be able to monitor appropriate systems to improve organisation al performance 3.1 3.2 3.3 3.4 Be able to manage health and safety in the workplace
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are the market leader. The report describing physical and technological resources in Tesco plc will have different aspects that will be explained and how Tesco plc manages those aspects. Physical resources Description and examples of how these feature in Tesco plc (P3) How management of physical resources can help to improve the performance of the business (M1) Buildings and facilities Tesco plc operations in the UK are the largest within the Group, with over 3000 stores in the uk. Tesco plc has also
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[pic] BSBWOR501B Manage personal work priorities and professional development Assessment Three Booklet PROJECT WRITE A PERSONAL REFLECTION THAT EXPLAINS HOW YOU WOULD GO ABOUT MANAGING YOUR WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT. In the personal reflection you should ask and answer these questions: 1. What makes a good role model and
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human resources, financial resources etc. The most critical factor among them is human resources factors. So to manage them properly, there is need of certain theories and practices. To handle these factors, management that is called human resources management is used (Price, 2011) Human resources management is collection of the strategies that are designed and implement to manage people to achieve the goal and objectives of the business. The strategies include the growth of policies and processes
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be managed or prepare, but, more important, is to understand why the risks need to be managed and why it is so important. There are many techniques, tools, guidelines or processes to assist risk managers to manage risks. However, the main job of a risk manager and most efficient way to manage risk is to educate, to influence teammates in the organization to understand the definition, meaning and background of risk and how risk can change their company, their career and even their own life. Nowadays
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