Can You Say What Your Strategy Is? by David J. Collis and Michael G. Rukstad CAN YOU SUMMARIZE YOUR COMPANY’S STRATEGY in 35 words or less? If so, would your colleagues put it the same way? It is our experience that very few executives can honestly answer these simple questions in the affirmative. And the companies that those executives work for are often the most successful in their industry. One is Edward Jones, a St. Louis–based brokerage firm with which one of us has been involved for more than
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Land’s End Strategy Overview Broad Differentiation Strategy Targeting: * A broad range of buyers * Value conscious consumers * Products and services stand apart in consumers’ minds * Buyers loyal to the brand Strategic Inputs: * Continuous product improvement and innovation * Excellent customer service * Gain buyer loyalty to its brand Land’s End is a global direct merchant of nice, well made, and durable clothing for men, women, and children. They also sell soft
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recognised value propositions in the world. Anyone associating themselves with Google instantly identify with this. Why is this? Value is not limited to products and services Every day, Google is constantly bringing in something new to the market, something unique, something accessible. Providing cost reduction techniques to suppliers, access to databases for research purposes to Universities, giving customer’s weather updates etc. Value not limited to Customers Google’s value recipients
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Customer Value Proposition Key Points: The centerpiece of a strategy is the customer value proposition. The value proposition—as its name states—should describe the value an organization provides to its customers through its products and services. There are three kinds of value propositions: all benefits, favorable points of difference and resonating focus. Further, there are three generic value propositions themselves: operational excellence, customer intimacy and product/service Innovation
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Customer Satisfaction Surveys A White Paper by Paul Hague and Nick Hague of B2B International E-mail Web Blog info@b2binternational.com www.b2binternational.com www.b2binternational.com/b2b-blog/ WHY CUSTOMER SATISFACTION IS SO IMPORTANT It seems self evident that companies should try to satisfy their customers. Satisfied customers usually return and buy more, they tell other people about their experiences, and they may well pay a premium for the privilege of doing business with a supplier
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Customer Satisfaction Surveys & Customer Satisfaction Research | | |Written by Paul Hague and Nick Hague | | | |It seems self evident that companies should try to satisfy their customers. Satisfied customers usually return and buy more, they| |tell other people about their experiences
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MindGrip® Pens[pic] Introduction La Innovators International launches its sensational new product ‘MindGrip’ range of pens. ‘MindGrip’ pens represent a new milestone achieved in the technology space and is bound to grab eyeballs and will develop a market for itself owing to its unique product proposition and the comprehensive plan chalked out by the marketers at La Innovators International. ‘MindGrip’ is basically a unique new pen gadget which catches the brain waves while one is thinking
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Columbia Southern University IKEA is doing a number of things to reach consumers in different market by offering a unique value proposition to consumers. One of the corner stone concept that IKEA exercise is offering low prices to its consumers which prompt them to buy. The company is able to offer these low prices because most of the items come in boxed and require the customer to assemble them at their comfort. By applying this concept results in cheaper and easier transportation, less man power
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Customer Value Proposition Key Points: The centerpiece of a strategy is the customer value proposition. The value proposition—as its name states—should describe the value an organization provides to its customers through its products and services. There are three kinds of value propositions: all benefits, favorable points of difference and resonating focus. Further, there are three generic value propositions themselves: operational excellence, customer intimacy and product/service Innovation
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model describes the rationale of how an organization creates, delivers, and captures value,[1] in economic, social, cultural or other contexts. The process of business model construction is part of business strategy. In theory and practice, the term business model is used for a broad range of informal and formal descriptions to represent core aspects of abusiness, including purpose, business process, target customers, offerings, strategies, infrastructure, organizational structures, trading practices
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