Updated 2/16/2010 Attivio® 246 Walnut Street Newton, MA 02460 o +1.857.226.5040 | f +1.857.226.5072 | e info@attivio.com www.attivio.com BI Trends: The Next Generation of Performance Management Every year, technology research firm Gartner surveys 1,500 CIOs. As has been the case for several years, the firm’s 2010 survey1 revealed that BI applications are among the top technology focus areas for CIOs. And business process improvement is the top business priority for IT, followed immediately
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of National Customer Satisfaction Index Models1 by Michael D. Johnsona2, Anders Gustafssonb, Tor Wallin Andreassenc, Line Lervikc, Jaesung Chaa a University of Michigan Business School, Ann Arbor, Michigan 48109-1234, USA b University of Karlstad, Service Research Center, 651 88 Karlstad, Sweden c Nowegian School of Management BI, P.O. Box 580, N-1301 Sandvika, Norway December 2000 PsycINFO classification: 3920 JEL classification: E21 Keywords: Customer satisfaction; Loyalty; National barometers
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ON Customer Satisfaction Level of Artifact Trading Limited An Internship Report Presented to the Faculty of Business Administration in Fulfillment of the Requirements for the Degree Program of Bachelor of Business Administration Supervised By: Mr. AKM Kamrul Haque Assistant Professor Management Department Faculty of Business Administration Submitted By MD Khairul Islam ID # 06-07345-3 Date of Submission: 15/08/2010 INTERNSHIP REPORT ON Customer Satisfaction Level of Artifact
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learning and growth. The BSC approach logically links these four perspectives. Improvements in employee learning and growth result in improved internal business processes, which create better products and services and, therefore, higher customer satisfaction and higher market share, leading to enhanced financial results for the organization. Thus, a good balanced scorecard identifies many cause-and-effect relationships within the business and helps employees and managers appreciate the roles of employee
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support a new product. Employees will be selected from nearby plants and additional employees will be hired depending on the volume of sales. Recently, a self-assessment was completed by each employee in the organization. The survey was focused on the areas of: job satisfaction, emotional intelligence, decision making, engagement, current feelings, and affect intensity. The information from these assessments will be used to create a work team. Each employee’s results along with their tenure and demographic
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The brand Tim Hortons is a household name to Canadians across the country. Many may even argue that it is a symbol of Canada’s national identity joining the likes of hockey, and the beaver to earn this distinction. Originally, Tim Horton’s business consisted of the specialization in coffee and donuts. As the business expanded their popularity soared, and as the result, Tim Horton’s decided to appeal to a larger portion of the market segment as they introduced items such as soup, sandwiches, and the
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Executive Seminars Executive Action Learning Seminars CEO Club Executive Courses International Institute of Management Executive Education Courses Harvard Balanced Scorecard Review Med Jones International Institute of Management iim-edu.org International Institute of Management (IIM) iim-edu.org IIM Open Courseware (OCW) Copyright International Institute of Management (www.iim-edu.org) This work is the intellectual property of the authors. Permission is granted for this material
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Guide to a Balanced Scorecard: Performance Management Methodology Guide to a Balanced Scorecard Performance Management Methodology Richard H. Hopf Deputy Assistant Secretary for Procurement and Assistance Management Department of Energy David J. Litman Director, Office of Acquisition and Grants Management Department of Transportation Lloyd W. Pratsch Procurement Executive Department of State Ida M. Ustad Deputy Associate Administrator for Acquisition Policy General Services Administration
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sales from $15million per year to $20million per year in the next three years. ● Increase our loyalty customers list from 10,000 to 15,000. ● Establish brand recognition in Brisbane so that at least 1 in 3 people recognise our brand in a random survey taken in 18 months’ time. To accomplish the above listed objectives, they strategies the students have chosen are: 1) Establishing a Joint Venture 2) Current profit maximisation 3) Market-Share Leadership To choose Market Skimming Pricing or
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The Application of Watson’s Caring Theory Name Institution Affiliation Application of Watson’s Caring Theory Human Caring Theory by Jean Watson contributes to the existential nursing. It concentrates on authentically caring concerning the whole patient. This caring involves the patient’s spirit, body and mind to facilitate the healing process to persist at an optimum level (Watson, 2011). Watson defined it as a caring model, which includes both science and art; providing a framework
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