revolution in the banking industry has made the banks more responsive to the customers’ needs. IT revolution in the banking sector has had a significant impact on the performance of the banks and also in customer service delivery. Globalization has helped to connect all the nations all the nations together without leaving them isolated. IT has benefitted all the sectors, including the financial sector, especially banking industry. Increasing competition has affected the banking environment too.
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1.1 Background of the study In this competitive business environment technology has been the most influencing factor especially in banking industry. Currently majority of banks are running in the application of information and communication technology (ICT) for their banking transactions. According to molla (2005),” information and communications technologies (ICTs) have changed the way of conducting business transactions and meeting the growing demands of customers for most organizations”. Now
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recommend for Mountain Bank? I’d recommend a focus business strategy. In this case Mountain Bank should focus on its retail banking business line because, firstly, they already have a big share of the market and building on the competitive advantage that they have it would be easier to increase it, secondly, according to the case, they can leverage customers in retail banking to more profitable real estate and corporate business lines which would also increase profits. 2) Based on the universalistic
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thereafter with its decision to embark on mobile banking. Strategic issues and problems The introduction of mobile banking by Bank of America was necessitated by the global recession which dwindled its retail section as customers increased the use of their money at the bank, with and the banks losses in other areas of the bank’s operations due to miscalculated acquisitions and bad lending practices (Gupta & Herman, 2010, p. 3). Mobile banking was one of management’s strategic approaches to rejuvenate
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mobile banking provide to consumers? Why haven’t more many consumers adopted mobile banking yet? The first benefit the mobile banking offers is that you can use the bank service at any time. When you are traveling, you may not have access to a bank of ATM machine. However, if you have a cell phone, you may be able to set up mobile access for your bank account so that you can check your balance and transfer funds while on the road. Account security is another key benefit for mobile banking. While
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of capital formation for developing economies is through improving their investment banking industries. Investment banking is the process of raising capital for businesses through public floatation and private placement of securities. Investment banks work with companies, governments, institutional investors and wealthy individuals to raise capital and provide investment advice. Originally, investment banking meant the underwriting and distribution of securities. Today investment bankers also
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Welfare Services of Islamic Banks Introduction Welfare is a condition of having good health, comfortable living and pleasant working conditions (Hornby). Hence, it can be said that welfare services are those which ensure conditions of having good health, comfortable living and working conditions, which are generally one's basic needs. Islam views work as the primary means of earning and acquiring income and wealth. As such, a well-known example may be cited here, Recall a beggar who approached
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Standard & Poor’s publishes “Banking Industry Country Risk Assessment” (BICRA) for India What is BICRA? * The BICRA methodology is practised to compare and evaluate banking systems across the globe. A BICRA score is given on the scale from group 1 to group 10, group1 being the least and 10 the most risky. * The assessment involves rated and unrated financial institutions that accept deposits and extend credit or do both of the particular nation. The BICRA score is based on the time
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Technology and Banking Services The introduction of Information Technology services by the banks has positively impacted on the customers and has brought revolution in the operation of the banks. Technological facilities like ATMs, Mobile Money, Branch Network, Telephone Banking, Internet Banking etc have introduced by banks for the customers. The explosion of technology is changing the banking industry from paper to Internet and branch banks to digitized and networked banking services. It has already
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ABSTRACT The purpose of the present study is to find out bank customers’ perception about service quality and customer satisfaction. The sample was collected from banks located in Kathmandu, which is the capital of Nepal. Service quality was measured using SERVPERF approach. The questionnaire included 27 questions relating to the five dimensions of service quality viz. reliability, assurance, tangibility, empathy and responsiveness. Customer satisfaction was measured using a single item scale. A
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