is one that its’ performance somehow meets all or parts of the customers’ expectations. There are four levels of quality: i. Inspection Level - Most likely the outputs are okay, but we cannot do anything about it. ii. Quality Control Level - We still make mistakes but we try to prevent ones. iii. Quality Assurance Level - We always try to prevent any problems from happening, if we follow exactly the system iv. Total Quality - No problems, and the performance is even better than
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can be used to enhance the quality of IT Service Management within an organization • Comprehension and/or awareness of key areas of the 5 ITIL core books: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement • To prepare to take the ITIL Foundation exam 2 I0015EN v3.1 ©2011 QRP International 1 ITIL® is a Registered Trade Mark of the Cabinet Office. ITIL Foundation Training Programme • • • Generalities Service Management key concepts
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meet the agreed plans standards of care and priorities within available resources for these inpatients and outpatient led services. To manage and support the delivery of Cancer and RTT performance standards for the Trust, including administration of performance management and monitoring, ensuring development of systems and processes to ensure the achievement of key national and financial targets, and local objectives within the CSC, including the development of action/ recovery plans, and the implementation/
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Purpose: The following conceptual plan for growth and development is being prepared in response to an administrative request from the CEO, CFO, and VP of operations at Utiliscan Corporation. The aforementioned request was presented to the Department of Human Resources following the performance and analysis of a mandatory employee survey. This survey revealed unidentified levels of employee dissatisfaction and several concerns surrounding quality and safety improvements needs in our facilities. The survey
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processes to the organisation’s goals and objectives. | | | | | 1.3 | Evaluate the output of the process and thequality gateways. | | | LO2 | Be able to developplans for own area ofresponsibility toimplement operationalplans | 2.1 | Design plans which promote goals andobjectives for own area of responsibility. | | | | | 2.2 | Write objectives, which are specific,measurable, achievable, realistic and time based to align people and other resources in an effective and efficient way. |
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the sequence of events from workstation assignment to task performance and potential injury. They next identified a series of key variables affecting the process outcome that included: user attributes (such as daily time at workstations); user behaviors (including posture, force, and duration of use); and environmental factors. In this phase of the Six Sigma method, the "defect" – a measurable outcome of the process for which improvement is desired – is defined. While the true "defect" for this
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cRANEFIELD COLLEGE of project & programme management Project Management - module M1 (Leading, creating, Implementation and improving) | | |Project Name – Organize for Product Development | | | |Compiled by Julius Senamela
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Morale An effective and productive performance evaluation is an opportunity for a health care manager and his/her staff to identify expectations, establish goals, give reinforcements for jobs well done, and identify areas that have opportunities for improvement. A successful performance evaluation will be one that fosters a healthy working relationship between manager and staff. The case study to be discussed involves a staff nurse who has completed his/her performance evaluation with his/her healthcare
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3: Best Financial Performance & Growth (Financial & Market Outcomes) 35 7.4: Best People and Workplace (Workforce Focused Outcomes) 38 7.5: Best 5 Bs (Process Effectiveness Outcomes) 41 7.6: Best 5 Bs (Leadership Outcomes) 45 GLOSSARY OF TERMS AND ABBREVIATIONS APP: Annual Planning Process 5Bs: AtlantiCare’s five “Bests” or performance excellence commitments – Best People and Workplace, Best Quality, Best Customer Service, Best Financial Performance, Best Growth
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Advanced Quality Applications Six Sigma MBA 774 Dr. Abdallah Abdallah Introduction Certified Six Sigma Black Belt Exam / ASQ Six Sigma enterprise wide deployment Business process management Project management Six Sigma - Define Six Sigma – Measure Six Sigma – Analyze Six Sigma – Improve Six Sigma - Control Lean enterprise Design for Six Sigma Total 6% 6% 10% 6% 20% 15.3% 14.7% 10% 6% 6% 100% 9 9 15 9 30 23 22 15 9 9 150 (a 4 hour test) 2 Six Sigma Enterprise-wide deployment What is
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