Organizational Systems and Quality Leadership Task 2 Jill Riccobono Western Governors University Organizational Systems and Quality Leadership Task 2 A. Root Cause Analysis A root cause analysis (RCA) looks at an event and considers what happened, why it happened what will be done to prevent it from happening again and how will we know that the changes made will improve the safety of the system. It takes into consideration causative factors, errors and hazards that led to a sentinel event
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resource management and application of new technological developments in the functioning of the pharmacies. The pharmacists employed by the hospitals are expected to attend to a number of different functions that include writing down therapy management plans and desired patient outcomes, monitoring the drug-based therapies, educating patients and counseling them and writing medication histories. Despite these many different functions being discharged by the pharmacists, hospitals find it difficult to recruit
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in statistical process control (SPC)? a. Two are used for variation i. Mean charts ii. Range Charts b. Two are used for attributes i. P-charts 1. Used to monitor the proportion of defective items in a process ii. C-charts 1. Used to monitor the number of defects per units 3. Describe the uses of functional flowcharts. a. Cross-functional flowcharts show the relationship between a business process and the functional units (such as departments) responsible for that process. b. Shows the
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an organization in a continual effort to improve quality and achieve customer satisfaction. TQM refers to a quest for quality in an organization. There are 3 key philosophies in this approach. One is a never-ending push to improvement which is referred as continuous improvement; the second is involvement of everyone in the organization; and the third is a goal of customer satisfaction, which is meeting or exceeding
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trouble: fewer defects = higher quality What does Total Quality Management encompass? TQM is a management philosophy: • continuous improvement • leadership development • partnership development Cultural Alignment Customer Technical Tools (Process Analysis, SPC, QFD) Developing quality specifications Design Input Design quality Process Output Dimensions of quality Conformance quality Six Sigma Quality 6 • A philosophy and set of methods companies
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dissemination of information among health care experts. At HBWC, the department of Office Grants Giveaway is mandated with to distribute medical grants that are supported by the federal government. The Office of Grants and Giveaways achieves the process of medical funding circulation using Microsoft Access database system that is normally referred to as the Small Hospital Tracking Systems (SHGTS). A risk assessment of a small hospital tracking system was carried out to investigate susceptibilities
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opportunities for improvement. Company communication and performance will improve, with resources aligned to achieve common goals. Why should companies conduct a Management Self-Assessment The Self-Assessment is just one application of the Criteria for Performance Excellence offered by the University Extension and the SBDC. Companies completing the Self-Assessment will have a detailed overview of their organization outlining strengths and opportunities for improvement. Self-Assessment
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is no problem, see if we can create new benefits. d. Process-based – Process refers to organization structure, flow of work, information and materials, working methods and technologies, business models, etc. The simplest is the best. So, Manager must understanding garbage in and garbage out. If a system has bad output, it needs a redesign. And be careful of the disease of re-invention of the wheel. e. Objective measurement of process – Use of the scientific approach in structuring work and
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interest include its origins, how it is different from innovation, its benefits, and its implementation. Difficulties of implementing kaizen are addressed briefly. Standardization and sustainability may just be the most difficult elements of the kaizen process. However, they are perhaps the most important aspects of kaizen, yet they are sometimes overlooked. This can lead to failed kaizen attempts even as severe as reverting back to the old, supposedly improved upon standards. A particular research program
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communities. A quality improvement plan thus helps in the selection of high priority areas and the utilization of evidence-based practices in conducting the improvement (Berenguer et al., 2010). In view of the healthcare improvement needs of Sunlight Hospital, this paper seeks to classify and justify five measurements of quality of care in a hospital, specify the four main features in a health care organization that can be used in the design of a quality improvement plan, and suggest the salient
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