...adhimu baucum 281660 QDC1 COMPLETED Study Questions Quality Management: Ch. 9, 10, Operations Management; Ch. 2, 3, 5, 7, Quality and Performance Excellence Click for Skillsoft Module: The Who, What and Why of ISO 9000:2000 Click for Skillsoft Module: Six Sigma: Reducing Variation to Improve Quality List the types of graphical charts used in operations management. Gantt Chart, PERT, P-Chart, C-Chart, Control Chart. Flowcharts Check Sheets Histograms Cause-and-effect diagrams Pareto diagrams Scatter diagrams Run charts Control Charts Which charts are important in statistical process control (SPC)? Run Chart Control Chart P-Chart C-Chart Describe the uses of functional flowcharts. Representation of a process, problem solving tool that helps investigators identify possible points where problems occur. A diagram of the step process, diamond shapes in the chart represent decision points, rectangles represent procedures and v represents the direction of the flow. Describe the uses of histograms. Getting a sense of the distribution of observed values, see distribution in symmetrical, what range of values is and if there are any unusual values-empirical frequent distribution. Describe the uses of run charts. used to track the values of a variable over time, aids in identifying trends or other patterns that may be occurring, ease of construction and ease of interpretation. Describe the uses of control charts. Used to monitor...
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...QDC1 Study Questions Week 1 1. Describe the type of graphical charts used in operations management? Flow Charts, check sheets, histograms, cause and effect diagram, pareto diagram, scatter diagram, control charts, run charts. 2. Which two charts are important in statistical process control? Control chart and run chart Control Charts – show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret. They also identify process changes and trends over time and show the effects of corrective action. Control charts monitor performance of one or more processes over time to detect trends, shifts or cycles. Distinguishes special from common causes of variation. Allows a team to compare performance before and after implementation of a solution to measure its impact. Focuses attention on truly vital changes in the process. 3. Describe the uses of functional flowcharts: A chart that describes the steps in a process. Summarize the process, from start to finish, great to use for training. A flowchart or process map identifies the sequence of activities or the flow of materials and information in a process. Flowcharts help the people involved in the process understand it much better and more objectively by providing a picture of the steps need to accomplish a task. 4. Describe the use of histograms: provides clues about the characteristics of the parent population...
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...INTEGREATED SAFETY MANAGEMENT SYSYEMS (ISMS) Researcher: Degree : Institution : Philippine State College of Aeronautics Basa Air Base, Pampanga This study is sought to determine the readiness of the Clark International Airport Corporation in carrying out the Integrated Safety Management Systems (ISMS) on the Aerodrome being required by the Civil Aviation Authority of the Philippines (CAAP) for all airports in the country. Specifically, this study intended to answer the following questions: 1. How ready is the Clark International Airport Corporation in carrying out the Integrated Safety Management Systems (ISMS) on the following aspects? 2.1 Services 2.2 Facilities and Equipment 2.3 Standards and Procedures 2.4 Policy 2.5 Safety Committee 2.6 Risk Management 2.7 Management Commitment 2.8 Training and Education 2. What components of the ISMS are strong or weak in so far as CIAC is concerned? 3. What recommendations could be given to address the weak component/s of the ISMS of CIAC? 4. What is the implication of this study to the Public Administration of Philippine Airport industry? Prior to the conduct of the study, the researcher wrote a letter to the General Manager of the company requesting permission to allow the researcher to gather data on the readiness of the Clark International Airport Corporation for the implementation of the Integrated Safety Management Systems at...
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...QUALITY MANAGEMENT MBA 453 PAPER 453 : QUALITY MANAGEMENT Unit – 1 Concept of Quality – Quality as customer delight – Quality as meeting standards – Actual vs Perceived quality – Concept of total quality – Design, inputs, process and output – Need for Quantity – Function of quality – Philosophy of quality – Old vs new – Quality as a problem and as a challenge – 6 sigma concept. Unit – 2 Quality Management : Fundamentals evolution and objectives – Planning for quality – Quality process – Statistical Process Control – (SPC) and acceptance sampling – Quality assurance – Total quality management. Unit – 3 Quality and Productivity – Quality and cost – Is quality of cost – Benefits of quality – Competition in quality – Role of MNCs in emergence of global quality. Unit – 4 Quality System – Total quality control system vs total quality management system – Total Quality Control (TQC) in Japan, US, Europe – Elements of TQC – Just in time, quality circles, quality teams. Unit – 5 Total Quality Management (TQM) – Elements – TQM in global perspective – Global bench marketing – Business Reengineering – Global standards – ISO 900 series – quality manual – Barriers to TQM. Unit – 6 Total Quality Management and Leadership – Implementing TQM – Market choices – Marketing customer requirements – Maintaining competitive advantage - Core competence and strategic alliances for ensuring quality – Quality review, recognition and reward – Quality awards. QUALITY MANAGEMENT UNIT...
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...Quality assurance as a valuable tool to improve teaching and training in the South Africa Police Services (SAPS) in the Northern Cape John M. Modise Cecelia A. Jansen Provincial Section Head Training (SAPS): Colonel Associate Professor Division Human Resource Management Department of Teacher Education Provincial Head Office: Kimberley University of South Africa (UNISA) Tel+2712 0797335236 Tel+2712 429-4070 johnmodise@gmail.co.za janseca@unisa.ac.za Key words: Quality, quality assurance, quality management system, standards, total management Quality assurance as a valuable tool to improve teaching and training in the South Africa Police Services (SAPS) in the Northern Cape ABSTRACT Orientation: It is imperative to have quality assurance processes in place in division training to provide quality training to enable members of the South African Police Service (SAPS) to provide quality services to communities within their area of jurisdiction. The aim of the research under review was to determine the presence of and possible need for the implementation of effective quality assurance processes in education and training in the South African Police Service (SAPS). Research purpose: The aim of this article under review is to discover whether and to what extent effective quality assurance processes are being implemented in in-service and specialized education and...
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...Performance and Quality Assurance Quality Management Integration Plan Table of Contents Week 1: Project Outline 4 Project Outline 4 Organizational Readiness for Quality Management 4 Quality Systems Analysis 5 ISO 9000 5 Six Sigma 5 Malcolm Baldridge 6 Method Selection 6 Week 2: Quality Dimensions 7 Week 3: Quality Process Improvement Tools and Techniques 10 Improvement Tool: The Five Ss 10 Seiri: Separate 10 Seiton: Straighten/orderliness 10 Seiso: Scrub 11 Seiketsu: Standardize and repeat 11 Shitsuke: discipline 11 Week 4: Quality Performance Monitoring and Control 12 Monitoring and Control of Quality 12 Primary and Contingency Budget for Monitoring and Control of Quality 12 Cost of Quality 13 Tools and Techniques to perform Monitoring and Control of Quality 13 Quality and Performance Tools and Techniques Discussion 13 Quality and Performance Tools and Techniques Samples 14 Week 5: Three levels of Quality Management 16 Organization level 16 16 16 Process level 16 Performer level 17 Week 5: Quality Performance Communication Plan 17 Quality Performance Communication Plan 17 Identify final closure process on resolved quality assurance issues 19 References 20 Week 1: Project Outline Project Outline The proposed project is concerning the ‘Jonestown 4x4’ off-road parts company and their fabrication of custom automotive parts. The main objective(s) for the company are to improve the quality of the product...
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...Summary of Key Points and Terminology - Chapter 2 • Quality management had its roots in manufacturing during the 1980s; soon after, service providers, health care, education, nonprofit, and government organizations began to study and implement quality management approaches. • A system is a set of functions or activities within an organization that work together for the aim of the organization. Systems thinking is critical in applying quality principles because the organizational linkages among various functions of an organization must be in alignment to meet the needs of customers and other stakeholders. • Quality in manufacturing has traditionally focused on such technical issues as reliability, inspection, defect measurement, and process control. Quality plays an important role in each component of a manufacturing firm’s production and business-support systems. All are linked together as a system of processes that support the organization’s objectives. • Service – which is “any primary or complementary activity that does not directly product a physical product – that is, the non-goods part of the transaction between buyer (customer) and seller (provider)”represents the dominant sector of the U.S. economy today. The differences between services and manufacturing require different approaches in designing and implementing quality assurance programs. The two key components of service quality are employees and information technology. • The health...
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...Operations Management: Introduction Ms Nok Si Leon is general Manager of a restaurant in the departures area of the new airport of the Republic of Nestorian. The restaurant will be serving a range of food such as snacks, sandwiches and soft drinks; along with 3 course meal and a variety of alcoholic drinks. The contract rules that it must operate 18 hours a day 7 days a week. Ms Nok is aware that the demand will vary and also due to the change in time zones customer may like to order a 3 course meal at anytime of the day or night. However, Ms Nok is planning to provide a restricted menu to follow the demand in the quite times. We will be discussing the supply chain management and quality management strategies in order to advise Ms Nok on how to succeed. 1) Supply Chain Management Supply chain management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers (Harland, 1996). Across a number of industry sectors, including the retail sector, supply chain efficiency has become a dominant corporate template.. In Ms Nok’s case, this is important as her business’ initial priority is to make profit and satisfy the clienteles. According to Hitesh Amin, integrating the supply chain into a business is more important to medium-sized businesses. Ms Nok’s restaurant concession is going to be of a medium – sized business. With the issue of having a wide range of clientele;...
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...An organization will benefit from establishing an effective process management tool. Process management is the assembling of activities, planning, and monitoring the performance of a process. The cornerstone of an effective process management tool is the concept of reporting and improving processes with the goal of meeting consumers requirement and profitably. For a process to become effective, management must meet customer satisfaction and profitably that interfaces and extend into, and outside, the organization, beyond the immediate customers and profitability goals. The focus of this paper is improving process management at Hartman Industries, LLC. The process management that needs improvement is the company’s flowchart. Within this paper the team will also summarize, explain, and define process management as it relates to the company’s flowchart. The team will also present an implementation plan for the chosen quality improvement process and an example of the quality tools use for reducing process variability. “Companies are often in search of ways to provide a high-quality product at a reasonable price” (Kömrcü & Şahin, 2012, p. 484). Improving quality is a topic for companies small and large because producing a quality product greatly affects the survival of companies. Companies use various methodology and tools to improve quality. Hartman Industries use a flowchart as a visual representation for the company’s production process. Each step in the flowchart represents...
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...page 1 1. (TCO A). You are a healthcare consultant hired by the Midwest Healthcare System to assist them in developing their organization's strategic plan that will shape the development of a comprehensive network of services for their community. The organization provides the usual array of inpatient services expected in a moderate-sized community hospital. A local nursing home and retirement community is for sale, and the organization is considering the purchase of that agency. There is a regional hospital that is trying to establish a statewide hospital network. There is a local county health department that provides some clinic services, primarily for the uninsured. You’ve been asked to give a presentation to the board of directors on options for restructuring their local delivery of healthcare services. The hospital's president has asked you to focus your presentation on the elements of a comprehensive delivery system and to highlight innovative methods to restructure the hospital. The presentation will lay out the requirements of an integrated healthcare delivery system. (Points : 25) 2. (TCO B). You are the newly hired Vice President of Human Resources for the Bayside Regional Health System. You have the responsibility for all of the usual human resources functions, including retention plans, the training and development function, and the recruitment process. In addition, you have the additional departments of volunteers and the...
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...Needs Assessment for Quality In order for a hospital to survive the competition in today’s healthcare world, a hospital must be aware of opportunities to grow and reduce costs and be supported by Total Quality Management Process. The TQM process helps the hospital to create new products, ensure the standards of quality and client satisfaction and deliver improved services. In addition, the TQM process also helps in improving a company's bottom line profits by increasing operating efficiencies, eliminating waste, and creating working conditions conductive to productivity and company growth. The employees must work in healthy environments, which maximizes their efficiencies and enables them to perform at their best levels. In both the short-term and long-term, the quality improvement process pushes the company from different angles to achieve strategic goals and plans. One of the important processes of patient care is proper medical documentation and updated medical records. Description of chosen process Accurate and complete medical documentation is the responsibility of medical transcriptionists. However, the challenges to medical transcriptionists and the medical transcription industry are complex and varied. Pressures associated with cost, demand, workforce limitations, technological development, globalization, policy and awareness issues come together to create a picture that changes depending on one’s perspective and point of view. Trying to assemble these factors...
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...Running head: Effects of Quality Management Effects of Quality Management MGT/449 March 20, 2012 University of Phoenix Effects of Quality Management on Lufthansa and American Airlines The impact of quality management in an organization will ensure intended accomplishments are achieved. Providing quality management within a company will intensify satisfaction for employees and the customers. The objective of every business is to produce the utmost valued product and service available to their customers. In the following study the use of quality management will be examined to explain the effects of two different organizations that operate in a domestic market and another in a global market. The companies are American Airlines that operate domestically and Lufthansa Airlines which operates internationally. Resemblance of Organizations The importance of Quality Management is at the zenith of priorities for both airlines because management is 94% responsible for quality problems (Goetsch, 2010). Lufthansa and American Airlines are two popular organizations in the airline industry, American Airlines operates domestically and Lufthansa operates globally. Both airlines operate to the best of their ability and do well in their efforts to improve operations and business services. Lufthansa airlines are developing and introducing practices of communication and enthusiasm to make sure that all its employees apply quality standards into their daily work environment to ensure...
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...Supply Chain (QRT2) Task 1 Western Governors University Sherry Houle Simulation Company Documents A1 - Final Cumulative Balanced Scorecard Cumulative industry results for last four quarters ending in quarter: 4 | | Minimum | Maximum | Average | Blue Rose Computers | Total Overall | 0.00 | 749.39 | 12.08 | 22.98 | Financial Performance | -73.50 | 211.50 | 9.96 | 41.03 | Market Performance | 0.00 | 0.65 | 0.12 | 0.53 | Marketing Effectiveness | 0.00 | 0.82 | 0.25 | 0.73 | Investment in Future | 0.00 | 468.30 | 1.23 | 1.49 | Wealth | -2.12 | 5.21 | 0.49 | 1.61 | Human Resource Management | 0.00 | 0.82 | 0.26 | 0.70 | Asset Management | 0.00 | 3.59 | 0.40 | 0.97 | Manufacturing Productivity | 0.00 | 1.00 | 0.27 | 0.89 | Financial Risk | 0.00 | 1.00 | 0.34 | 1.00 | A2 – Income Statement ------------------------------------------------- Top of Form Income Statement | | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | Gross Profit | Revenues | 0 | 3,644,137 | 4,627,251 | 6,353,663 | - Rebates | 0 | 41,375 | 50,913 | 69,675 | - Cost of Goods Sold | 0 | 1,843,926 | 2,277,733 | 2,884,733 | = Gross Profit | 0 | 1,758,836 | 2,298,605 | 3,399,255 | | | | | | | | | | | | | | | | Expenses | Research and Development | 120,000 | 120,000 | 0 | 0 | + Advertising | 0 | 135,260 | 178,970 | 180,970 | + Sales Force Expense | 0 | 162,203 | 240,746 | 325,262 | + Sales Office Expense | 430,000 | 470,000...
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...The Role of Stakeholders in a Quality Process ****** ********** MGT/420 March 25, 2013 ****** *******, ***, ****, **** The Role of Stakeholders in a Quality Process Stakeholders seek wealth from a company. Employees receive wealth through compensation, safe working environments, and advancement opportunities. Customers receive wealth through obtaining a product worth more than it costs them to obtain. Other stakeholders receiving wealth from a company may include shareholders, lenders, suppliers, communities, and governments (Susniene & Vanagas, 2006). Each relationship a company has with a stakeholder will influence its quality management process. Prime examples of stakeholder influence in a quality process can be found in production and food service environments. Twincraft Soap recognizes the importance of building a trusting relationship with its most important stakeholders. Denny’s acknowledges the advantages of well-trained employees. Twincraft (2013) has created the “Customer Centric Approach [where] every Twincraft customer is assigned a dedicated team consisting of a Director of Business Development, a Formulator, an Account Manager and a Packaging Specialist” (para. 1). The company customizes this team built around the customers’ specific product needs. This approach keeps the customers closely involved in the development of their products. Customers will not call Twincraft to order a product and not be heard from again until they receive the shipment...
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...Continuous improvement -Demming theory Deming theory Dr. W. Edwards Deming developed a method for the quality improvement process. He believed that the identification and correction of defects after production is not effective. The quality issue is critical to address before production rather than after production (Doherty, 2003). Along with this, it is identified that quality control issues arise due to poor management. If the processes are in place, their performance can be measured and changes can be made to improve the quality of products and process. For the continuous improvement, employee involvement is necessary. So, it is important to use highly effective techniques for continuous improvement in the workplace. According to Deming theory, the job of management is neither to assess employee output numerically nor to inspect product quality after production. But the management is responsible to create a production process and organizational culture that encourages employees for quality work (Gitlow, 2000). Deming proposed 14 principles of management such as: Develop constancy of purpose for improvement in products and services Adopt a new philosophy of economy Stop dependence on inspection to gain quality of products and services End the practice of awarding business according to the price tag. Improve the production system and quality to reduce costs Provide on the job training (Gitlow, 2000). Adopt new methods of leadership and supervision Drive...
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