...Stakeholders and the Quality Management Process Quality management considers, from a management perspective, all of the functions an organization must succeed in to achieve customer satisfaction. Identifying individuals who are important to implementing the quality management process is essential to an organization. Stakeholders are individuals who have a vested interested in an organization are vital to the quality management process. Understanding who stakeholders are is fundamental in discerning what their role is in the quality management process. The Kenya Seed Company and Ford Motor Company are both organizations that provide good examples of stakeholder’s roles in the implementation of the quality management process. Stakeholders and Implementation of Quality Management There are many different types of stakeholders within an organization such as owners, employees, clients, and vendors. Owners and employee stakeholders of an organization have an instrumental role in implementing the quality management process because these individuals have a direct line to customers and have the ability to continuously improve efforts and increase resources when necessary to ensure customer satisfaction is obtained. This set of stakeholders can assess current organizational culture, customer satisfaction, identify core values, and communicate these assessments to create a strategic plan that will result in the identification and prioritization of what customers’ demands are in order...
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...The Role of Stakeholders in Implementing a Quality Management Process The Role of Stakeholders in Implementing a Quality Management Process Stakeholders are valuable assets in growing wealth within an organization. Understanding the power and influence that stakeholders may exert is important when conceptualizing the quality management process. The implementation of a quality management process requires developing a quality-based culture that emphasizes stakeholder involvement and teamwork. The traditional internal process orientation failed to identify stakeholder needs and expectations. Knowledge and management of stakeholder relationships enhance operational competitive advantage (Foster & Jonker, 2009, p. 5-6). Understanding these relationships assist management in defining the applicable quality standards and procedures to attain its objectives. Identifiable in two groups, stakeholders have interest, rights, or ownership in an organization and its activities. Managing stakeholders and addressing their needs is important to successfully implementing a quality management process. The role of stakeholders in implementing a quality management process varies and is dependent on the degree of ownership in their control. Project management and senior leadership of organizations should understand that stakeholders require integration into their business model to add value as a self-regulating mechanism. Project management implementing a quality management process must...
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...Role of Stakeholders The role of a stakeholder when implementing a quality management process depends upon the kind of business process that is being implemented. There are different kind of stakeholders like creditors, investors, employees, directors, union, and owners, also the government, suppliers, shareholders, lenders and the community in which the business gets their resources (Webfinace, 2012) are stakeholders as well. Each relationship a company develop with stakeholders has an influence on its quality management process. In this paper one will discuss two specific business were quality management process will be implemented in, the electronic retail and the travel industries. By using Best Buy for example of electronic retail for this industry will show that the stakeholders is consist of directors, employees, shareholders, suppliers, customers, and the communities. When it comes to the director’s role in implementing a quality management process is to take heed from the feedback they get from customers, employees, suppliers, and shareholders so the directors can decide what is best for the business, The role of the employee’s when implementing quality process is to pay attention to the customer’s and trace down the demand of a product or products. Thus; the role of the shareholders in implementing a quality process is to make a profit from goods or services sold, and the role of the supplier’s when implementing quality process is to keep up with the...
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...Role of Stakeholder Sarah Brown MGT/420 February 14, 2013 Samuel Kazery Role of Stakeholder This summary will be used to characterize who stakeholders are and his or her importance to an organization. One will lead with a discussion on identifying the role a stakeholder has within an organization. One will also discuss stakeholders and his or her management roles. Lastly one will discuss how stakeholders implement those quality management processes within Walmart and J. B. Hunt Transportation. Stakeholder Role By definition a stakeholder is “one that has a stake in an enterprise” (Merriam-Webster, 2013, p. 1). Stakeholders are individuals or groups that have a direct primary or secondary contol over the actions of a company. Stakeholders are a fundamental part of the development of a company because of his or her role within the company. Stakeholders can have both internal and external roles, for example internal stakeholders are those individauls, such as the board of directors or consumers, employees, and suppliers who provide vital services for an organization (Classic, 2009). External stakeholders are most often any individual who fianaces a company’s operations, government organizations, and the media and which are never occupied with everyday management issues. Many managers, supervisore, and employess as oerform roles that aid the quality management process, for example CEO and upper- management are responsible for planning and creating quality management...
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...Role of the Stakeholder Role of the Stakeholder The role of an organization involves stakeholders; suppliers, employees, and consumers. The role of the organization, the supplier and the employee is to provide a product or service that the consumer demands as to maximize profits for the shareholder or owners. This is defined as the economic responsibility (Total Quality Management, 2009). However; if the product or service is of poor quality, this responsibility is ultimately unfulfilled. The definition of stakeholder as stated in the online Business dictionary (2014) is “a person, group, or organization that has an interest in an organization” (BusinessDictionary.com). This paper will discuss the specific roles of stakeholders in implementing the quality process. It will also refer to two companies that implement the quality process; Toyota and Fed-ex. Once the demand is evident, suppliers can then produce quality products or services. The role of the supplier and firm in the implementation of the quality process is to supply something that is considered of value and is marketable. The supplier and firm responsibilities in the implementation of quality include timeliness, information, product evaluation, and monitoring of customer complaints. Timeliness refers to the exchange of products, service and payments in a timely manner as to not disrupt the supply chain. Information is the exchange of information between the organization and suppliers. The supplier is responsible...
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...Role of Stake Holder MGT/420 The role of stakeholders in a business is an important aspect to consider when implementing a quality management process. The quality management process is beneficial in assuring the product meets the requirements of consumers. The process of quality management includes to set quality targets or goals for your staff or team to meet. The second step in the process is to determine how the quality of the product or target will be measured. After this has been determined the quality should then be measured and evaluated to determine necessary improvements or current issues. Once this has been completed it is important to report the finding for further changes. It is important for stakeholders to provide input in determining the necessary quality of products as well as the steps needed to meet the target quality. Since stakeholders often have an interest in the product they will be able to provide feedback, knowledge, and may even provide a competitive edge. It is the duty of the stakeholder to monitor the organizations ability to adhere to legal, ethical, and corporate requirements. Of course the influence and decision making power a stakeholder has on an organization is dependent on the stakeholder’s level of ownership, financial investment, and desire to see the organization grow. Provided an organization has multiple stakeholders they may meet to discuss or determine the level of quality they would like to see from their investment...
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...Role of a Stakeholder Kristy Kobzeff MGT/420 April, 6 2015 Jorge Pedroza Role of a Stakeholder The role of stakeholder in implementing a quality management process is one that has many facets. When an organization decides to embark upon a quality management process there are many people, internally and externally, dependent upon or affected in some way by the final product, output or process ("Tutorials point", 2012). In order to decide who the stakeholders will be in the process, management of the stakeholder process is essential. First, it is important to identify all those required to ensure the success of creating an efficient process; those involved are either inside or outside of the organization ("Tutorials point", 2012). Second, an analysis to ascertain what the stakeholder’s needs, boundaries, expectations, locus of control within the process, and mutual relationships will be is necessary to make sure everyone involved understands his or her role ("Tutorials point", 2012). A third and also important step is the process of engaging all stakeholders early on in the project. Stakeholders must have the ability to engage with the leaders of the quality management process to familiarize everyone with each other and understand each person’s role within the process. When working conceptually with quality management, the three spheres of quality known as quality management, quality control, and quality assurance each have their own role but also overlap (Foster, Chapter 1...
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...The role a stakeholder plays in implementing a quality management process depends on the type of business the process is implemented in. There are various types of stakeholders such as creditors, investors, directors, employees, government (and their agencies), owners, shareholders, suppliers, unions, and communities from which the business draws its resources (Webfinance, 2012). With such a variety of stakeholders let’s discuss two specific businesses in which a quality management process would be implemented in, the electronic retail industry and the travel industry. Using Best Buy as an example for the electronic retail industry the stakeholders consist of directors, employees, shareholders, suppliers, customers, and communities. The director’s role in implementing a quality management process is to listen to the feedback from employees, customers, suppliers, and shareholders. Then to take into consideration what is best for the business in general. The employee’s role in implementing a quality process is to listen to the customer’s and track the demand of products. The shareholders role in implementing a quality process is to see profit from the goods or services sold. The supplier’s role in implementing a quality process is to maintain the demand for the supply as well as maintain the quality of the materials being used. The customer’s role in implementing a quality process is to purchase goods, provide feedback, and based on his or her experiences to become a repeat buyer...
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...Stakeholder Paper Antoinette Duckett Igal Hebron MGT 420 Management Quality In The Supply Chain July 29,2014 The purpose of this paper is to classify who stakeholders are in an organizations and the importance they play in an institute. This paper will discuss the importance of each stakeholder and how they promote growth and development in an organization. In additions, this paper will identify the quality management process and how stakeholders assist in making this process happen effectively and efficiently. Finally I will conclude this paper by showing two examples of how Walart implemented their quality management process successfully and the role stakeholders play in making this possible. Stakeholders are individuals, groups, who have a major interest in the well being of the organizations and they play a very key role in the success of the organization, the stakeholders ensures that each product is analyzed, improved, controlled, and defined. A stakeholder can make or break a project if the quality management process isn’t implemented accurately. It is very imperative that the stakeholder is influential in the operations of each step, because each stakeholder can be affected positively or negatively, directly or indirectly depending on their position. The stakeholder is responsible to turn inputs into output in the most efficient way possible. The stakeholder makes sure that the project delivers the deliverable to meet customers’ expectations. ...
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...Role of Stakeholders MGT 420 Art Heitz June 3, 2013 Professor Kevin Diviney Stakeholders are the most important and valuable assets in an organization and in its progress. For the implementation of a quality management process in the organization it is necessary that a stake holder holds his/her position right at center. The major role that a stakeholder has to carry is to increase the wealth in the organization. Therefore, whenever we study the quality management process of an organization we need to conceptualize the power and the influence a stake holder has on the organization. For implementing a quality management process it is necessary that one should also implement the quality based culture which has its major emphasis on the involvement of the stakeholder and the need of well-organized and managed teamwork. When we look at the traditional internal process, they were quite reasonably unable to identify the need of the stakeholder and his/her valuable expectations in the organization. The value of the stakeholder is only determined by his/her clarity of thoughts often termed as his/her knowledge and relationships with others, which also makes the base for the operational competitive advantages. When an organization understands this they are then able to provide a proper management that is also the essence for quality standards and hence this ultimately results into better objective completion. The stakeholder has his/her interest in basically two parts of his/her...
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...Role of a Stakeholder MGT/420 February 4, 2013 Role of a Stakeholder A stakeholder has an interest in an organization. The primary stakeholders in many organizations include employees, investors, suppliers and the customers. “Stakeholders can affect or be affected by the organization’s actions, objectives, and policies” (Business Dictionary, 2013). It is important that organizations include the interest of stakeholders when making decisions, especially those concerning quality management. This paper will address each stakeholder and what their specific role is when implementing a quality management process. Examples of organizations will be utilized as an effort to support. Delta Airlines is one of the largest airlines operating out of the United States. The stakeholders consist of employees, customers, investors, vendors and suppliers. All stakeholders must be taken into consideration when implementing a quality management process. Employees must be treated fair and must be afforded the rights that are governed by law. Each level of employment adds value to the organization. Structure must be created for a safe work environment. The employee must have good working relationships with the customers. This information should be shared with management to ensure proper procedures are being followed. Analyst in the company should track travel data to assist with pricing of fairs. The customers are the airlines most precious cargo. They should be treated with respect and not...
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...Information System Briefing HCS/483 February 27, 2012 Information System Briefing The process of selecting and acquiring an information system in today’s health care organization can be a huge investment, and there are many factors that need to be considered to develop the best course of action. One of those factors is the consideration of the organizations goals and if the implementation of a new information system will be able to meet those goals. Another factor is to be aware of the roles of the organization’s stakeholders and how they are an important part of the selection and acquisition process of the new system. Each step in the selection process of a new information system for a health care organization is vital to quality, safe, and efficient delivery of patient health care. This briefing will discuss the process for selecting and acquiring an information system, how the organization’s goals drive the selection of a system and what roles the organization’s stakeholders have an impact on in the selection process. The selection and acquisition process of an information system must be managed effectively to meet the organizations system goals. A team or implementation committee would need to organize and appoint a project manager to oversee each aspect of the implementation project. This team would consist of the stakeholders of the organization to include physicians, nurses, IT analyst, business managers, and other sources that have an investment...
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...the facility to give a better quality experience when patients come in for visits. Information systems are a part of a new wave of technology that institutions are welcoming. The process of selecting and acquiring an information system will not be a one or two person task, nor will it happen overnight. It takes a great deal of time as well as planning. It is best for medical office professionals to be informed on the details prior to beginning the process of acquiring an information system, how the organizations goals drive the selection process and the roles each organizations stakeholder’s play in the selection and acquisition process. This briefing will cover the process of selecting and acquiring an information system, how the organization’s goals drive the selection of a system and what roles the organization’s stakeholders have an impact on in the selection process. The first thing that must be done is to establish a project steering committee. Planning, organizing, coordinating, and managing all aspects of the acquisition process will be the committee’s primary function. After the committee has been formed the project goals should be outlines along with the scope of the project and committee. Many questions will need to be discussed during this step. For example, the committee will need to determine the methods, processes, communication techniques, resources, and type of system that will be used through the selection and acquisition process. Next the committee will need...
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...Stakeholders Role Travis Green MGT 420 Managing Quality in the Supply Chain March 10, 2013 Stakeholders Role Stakeholders are the key assets in an organization because they can either affect or be affected by the way the organization operates. The level that each stakeholder is impacted varies from organizational layoffs to stock prices rising. Not all stakeholders are equal, and for this reason the level in which each stakeholder plays in the quality management process will vary, depending on the degree of involvement. The key relationships for an organization reach far beyond the relationships with its customer base to include relationships with its employees, as well as those with suppliers and partners, investors and even government regulators and other parties that may have any impact on the organizations climate or market that it operates in. A slight change in any of these relationships may cause an upset that can ripple throughout all the other relationships. Therefore, it is imperative for the organization to convince its investors to stay with the organization and keep their shares, employees to cooperate between each other, the organizations customers to purchase more products or services, and their suppliers to maintain a strong, reliable supply chain. Starbucks took to heart the concerns of it customers and shareholders regarding the presence of genetically modified material in their products. To set the customer and shareholders at ease, Starbucks launched...
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...Role of Stakeholder Paper Charlotte Long MGT/420 11/27/2012 Gerald Blayne Role of Stakeholder The stakeholders are the key assets in the wealth and growth of an organization. It is important that the knowledge and power of influence the stakeholders have on the quality management process is noted. Implementation and quality of the work in the management process, requires the developments in the cultures quality based upon the need and expectations of the stakeholders. The identifier groups that are known as stakeholders are also known by rights, ownership and interests of the organization and the activities of the organization. The managing of the stakeholders and the pronouncement of needs, allows for success while implementing the quality in the management of processes. The level in which the stakeholder takes in the quality management process varies dependent on the degree of ownership control. It is important to understand how project management and senior leadership work together and understand what it is the stakeholders require when integrating and pulling together a business model while at the same time adding value to the self-regulation of the organization. It is the project management team who is responsible for the implementation of quality in process management. The stakeholder’s responsibility is to help guide, ensure and monitor organizations efforts while adhering to regulation and the legal and ethical responsibilities...
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