of Management 2011 37: 1228 originally published online 2 September 2010 DOI: 10.1177/0149206310380462 The online version of this article can be found at: http://jom.sagepub.com/content/37/4/1228 Published by: http://www.sagepublications.com On behalf of: Southern Management Association Additional services and information for Journal of Management can be found at: Email Alerts: http://jom.sagepub.com/cgi/alerts Subscriptions: http://jom.sagepub.com/subscriptions Reprints: http://www.sagepub
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service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts. European
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TOOL KIT Maximizing Your Return on People New tools can show you which investments in employees are driving company performance now and which you should emphasize to advance your strategic goals. by Laurie Bassi and Daniel McMurrer M J.D. King ANAGERS ARE FOND OF THE MAXIM “Employees are our most important asset.” Yet beneath the rhetoric, too many executives still regard – and manage – employees as costs. That’s dangerous because, for many companies, people are the only source of long-term
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not value what they are being taught and spend their time elsewhere. Simply getting a good grade is rarely enough. Students want to know that what they are learning is important and applicable to the job they seek. This assignment showed us how our course concepts can be applied in real life and how important they are. By asking managers about real-life situations, we discovered that the things we are learning in Management 386 are not random, useless facts, but important elements of the workplace
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customer satisfaction. With health conscious initiatives and groundbreaking innovation, the company now realizes a successful business in sports fitness. Founded over fifteen years ago by former athlete, Jason Poole, good sport has established itself in promoting healthy living through uniquely compact and safe exercise equipment that is high in consumer demand. The company has been very successful in developing, marketing, and selling new products over the past few years. This success can be primarily
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Business Outcomes Behavior-based safety techniques can influence organizational performance By Treasa M. Turnbeaugh O ORGANIZATIONAL CULTURE is an important consideration in managing a firm’s overall success. Management can set goals and objectives, assign responsibilities and accountabilities, and monitor business outcomes and processes, but it must also consider the context in which all of these initiatives occur. Organizational culture is difficult to define and cannot be measured
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INTRODUCTION All organizations have people who work in it. Regardless of the size of an organization or the extent of its resources, the organizations still stand because of the capabilities and performance of its people. The capabilities and performance are needed in the organizations to run its business regardless of whether the organization refers to people as Human Resource Management, Human Resource Development, Personal Department or Talent Management. A person or human resource is a valuable
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employee engagement. In the second phase, one of the BPO organizations from the phase I sample was chosen at random and exit interview data was analyzed using factor analysis and content analysis. Findings – The results were in the expected direction and fulfilled the research aims of the current study. In the first phase low factor loadings indicated low engagement scores at the beginning of the career and at completion of 16 months with the organization. High factor loadings at intermediate stages of employment
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article is to explain and provide the understandings within the forms of negative word of mouth (WOM) by the front line workers toward the employees and customers in any organizations. The word of mouth in this article is about the negative verbal communication or spoken meanings of a person towards the customer and other employees that work in the same organization or department. According to this article there has been a research interest into (WOM) from several organizational disciplines and there
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in an organization. In fact, it is said to be the life wire of the organization. Communication is very crucial and unavoidable since we have intentions which we want to pass across to another person, group or even to the outside world, besides playing an instrumental role for organizational learning and decision making. However, what is being communicated may be well understood and thus feedback, or misunderstood and thus communication breakdown. In fact, communication within an organization could
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