LRP Long Range Planning 37 (2004) 351–366 long range planning www.lrpjournal.com Implementing the Balanced Scorecard in Greece: a Software 5 Firm’s Experience Alexandros Papalexandris, George Ioannou à and Gregory P. Prastacos The Balanced Scorecard (BSC) is a relatively new approach to strategic management and performance measurement and control, which has generated substantial interest in the academic and industrial communities. This paper presents the experience from the implementation
Words: 7930 - Pages: 32
1006/mare.2001.0175 Available online at http://www.idealibrary.com on The association between activity-based costing and improvement in financial performance Douglass Cagwin* and Marinus J. Bouwman† This study investigates the improvement in financial performance that is associated with the use of activity-based costing (ABC), and the conditions under which such improvement is achieved. Internal auditors furnish information regarding company financial performance, extent of ABC usage, and enabling
Words: 17068 - Pages: 69
failure to implement qualitative initiatives leant to their reclining competitive advantage in their industry and the slowdown of their profit margins. The report finds that Service Adhesives prospects in their current operations are limited but with their renewed commitment to effect radical improvements to their organisation then operational excellence is attainable. It is recommended that Service Adhesives revisits the qualitative initiative of total quality management (TQM) as this method encompasses
Words: 2668 - Pages: 11
Assignment 2 Question: 2a) Explain the level of TQM adoption in detail with relevant examples. 2b) Explain the stages in design and development. Explain the features which could enhance the quality in product design at the conceptual stage. 1.0 Level of Total Quality Management Adoption The Six different levels of TQM implementation, this includes uncommitted, drifters, tool pushers’ improvers’ award winners and world class. According to them, these stages do not necessarily represent
Words: 2625 - Pages: 11
1A (TCO A) Compare and contrast the evolution of quality and the role it played in the management of U.S. and Japanese business firms from the 1950s to the present. Answer: Japan’s quality improvement in the 1950s-1970s was oriented toward a structured approach to quality improvement and management commitment. Lower U.S. priority on quality during this period ultimately resulted in the competitive superiority of many Japanese product categories by the end of the 1970s. The subsequent domestic
Words: 2010 - Pages: 9
implementing fall prevention program and strategies. Collecting and analyzing data are vital components for measuring, monitoring, and revising quality and improvement programs. The purpose of this paper is to analyze the case example Falls and examine the data collection methods used to monitor and revise quality improvement programs. Measures to Monitor and Revise Quality Program Implementation According to the Center for Disease Control and Prevention (CDC, 2010), falls are the leading cause of injury
Words: 1374 - Pages: 6
management of catheter-associated urinary tract infections (CAUTI) in a regional WA hospital - utilising clinical practice improvement principles to optimise practice. Australian & New Zealand Continence Journal, 19(4), 105-106 2p. Prevention and management of catheter-associated urinary tract infections (CAUTI) in a regional WA hospital - utilising clinical practice improvement principles to optimise practice. There is available evidence based knowledge on prevention of Urinary tract infection related
Words: 1130 - Pages: 5
the term Six Sigma for this quality management process. Motorola not only implemented this system in their organization, but they copyrighted it as well (Jocowski, 2009). This powerful process improvement technique has changed the way companies all over the world set objectives, and prepare for long term growth and stability. Motorola realized that they were losing a large portion of their business and productivity through the cost of non-quality. Motorola was having 2,600 parts
Words: 1633 - Pages: 7
TERM PAPER REPORT PROCESS IMPROVEMENT Process improvement refers to making a process more effective, efficient, or transparent. It is a continuous process. Process improvement helps an organization to view process value through the eyes of the customer. It helps to define, manage, and measure a process in order to regularly evaluate it using data-driven information. It reduces unnecessary business costs. The primary goal is to identify
Words: 1563 - Pages: 7
Magee-Cornelius Pay for performance is a slogan that is used lightly in 2014. It seems to be a no-brainer, when we pay for services we pay for quality and not quantity. It is a bit more complex than that. The slogan actually is a reimbursement or initiative program that provides financial incentives to hospitals, physicians, and other health care providers to make improvements to and achieve optimal outcomes for their patients. The outcomes are measure and some health care providers are paid more because they
Words: 1523 - Pages: 7
