the customer. The phrase is very much applicable for the service-oriented companies, where employees play a huge role in the success of the company. It is believed that employee job satisfaction is directly related to customer satisfaction. The management should take decisions and develop measures to increase the motivation of its employees to serve their customers better. An employee can increase the service quality through five important dimensions, namely, discussed as below: Reliability: The ability
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TERM PROJECT LaKendra Adesuyi Keller Graduate School of Management ~ Devry University Instructor: Ed Panelli GM591 ~ Leadership and Organizational Behavior June 16, 2011 BACKGROUND ABC Company is a national manufacturing company that provides brake pads, ball joints and other small connecting parts for major car manufacturers. The company has been in business for the past 30 years and has built a solid foundation upon quality above the rest. ABC employs 150 laborers
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Motivation is the driving force that causes the flux from desire to will in life. For example, hunger is a motivation that elicits a desire to eat. Motivation has been shown to have roots in physiological, behavioral, cognitive, and social areas. Motivation may be rooted in a basic impulse to optimize well-being, minimize physical pain and maximize pleasure. It can also originate from specific physical needs such as eating, sleeping or resting, and sex. Motivation is an inner drive to behave
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Workplace Job Design Workplace job design plays an important role on the employee performance in the organization. Impact of job design on the employee performance, can mediate the role of job satisfaction. A job well designed will encompass five characteristic models: task identity, task significance, skill variety, task autonomy, and feedback, (Hackman & Oldham, 1975) by Ali & Rehman (2014). According to Invacevich, Konopaske, & Matterson (2011), “Job design is the process by which managers
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Need Hierarchy Theory for Job Satisfaction One of the most widely mentioned theories of motivation is the hierarchy of needs theory put forth by psychologist Abraham Maslow. Maslow saw human needs in the form of a hierarchy, ascending from the lowest to the highest, and he concluded that when one set of needs is satisfied, this kind of need ceases to be a motivator. As per his theory these needs are: • Physiological needs These are important needs for sustaining the human life. Food, water
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organizations; its purpose is to apply such knowledge toward improving an organization’s effectiveness. B. Challenges in the Canadian Workplace Page 6 Challenges at the Individual Level 1. Individual Differences 2. Job Satisfaction 3. Motivation 4. Empowerment 5. Behaving Ethically Challenges at the Group Level 1. Working With Others 2. Workforce Diversity Challenges at the Organizational Level o Improving Customer Service o Stimulating Innovation and Change
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everyday life- work is a means of getting this. Most organisations such as The City of Wolverhampton College use pay to reward their employees; this may be by giving additional pay in the form of a one-off bonus or by giving employees a pay rise each year to reward them for their loyalty and good service to the business. Some people do not go to work mainly for the pay as job satisfaction is more important to them- it is important that employers realise this. Employees must be paid at least the minimum
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(Word count: 1504) Motivation in the Work Place In the workplace, managers are the ones who get things done by employees, and managers always want to get the most out of employees by increasing employee productivity, because it is crucial for a company to succeed in the fierce competition. To do this, it is very important for managers to understand how to motivate employees, as productivity depends on the level of motivation-the process that accounts for an individual’s intensity, direction
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subsidiaries with that of the organizational work culture. There are culturally indigenous and culturally alien practices within any organization that shape the actions and performance of the employees. Culture is considered as the lens through which motivation occurs. Motivations to do work differ greatly across cultures hence whey employees are subjected to within-culture and between-culture workplaces the level of performance is significantly different as well. Cultural backgrounds of the employees largely define
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Executive Summary The world is more concerned about organizations with high rate in their performance, effectiveness, employee satisfaction, organizational commitment, career development and etc. Thus, organizations want employees to go behind their day-to-day job duties and exceed expectations. Literatures suggest that these extra-voluntary behaviors, called organizational citizenship behaviors, are positively related to the indicators of organizational effectiveness. Katz and Kahn (1978) mentioned
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