Preface This research paper objective is to present on subject “Hotel Accounting” about Four Seasons Hotel and Resort. The goal of creating this report is to study on the structure of hotels. This report presented guideline to Four Seasons hotel and Resort. Each resort and hotel in Four Seasons has different uniqueness and variation, so we provided only best branch from overall branches around the world. The branches that we bring in the project are mostly in Thailand, because the writer comes from
Words: 3623 - Pages: 15
From: ka_alvare, Manager of Cascades Hotel and Conference Centre, Toronto Date: December 18, 2015 To: Five3Nine Subject: Improving Hotel Services Dear Five3Nine, Thank you for spending time at our hotel and giving us your detailed feedback. At Cascades Hotel, we strive to make our guests satisfied, and so your word is important to us. It is with great regret that your stay at our hotel was unsatisfactory. Prior to your stay, your hotel carpet had been steam cleaned by staff to improve your
Words: 438 - Pages: 2
limitations, personal wants. 3. Hotel manager 4. You should discuss the final date with the manager 5. With the hotel manager. 6. 20 pages for the report. Crystal clear. Assignment 2: Kings Hotel cannot compete with their modernized competition because of their old-fashioned services and interior. Customers complain because they can’t have breakfast in their hotel. The hotel suffers from lack of promotion and extra facilities. Assignment 3: How can Kings Hotel survive the tyranny of their
Words: 908 - Pages: 4
Providing Quality Service Strayer University Quality Service Assurance HTM150 Dr. Cecily Anthony August 23, 2014 In the hospitality world quality service is the key difference between good, bad, and indifferent hospitality companies. When you have good customer service people will come back, bad customer service will drive people away and keep the company from attracting new guests. What a company can do is devise a guest strategy that gets the guests involved (Lewis, 2004). Some ways
Words: 1689 - Pages: 7
Golden Hilton Hotel MEMORANDUM Date: 22 March 2013 To: Mr Wesley Lim, Executive Housekeepers From: Ms Catherine Tang, Assistant Executive Housekeepers Subject: RECOMMENDATIONS TO IMPROVE HOTEL’S ROOM SERVICES Introduction At your request, I am submitting this report detailing my recommendations to improve hotel room’s services. Recently we have been received a lot of feedback from our customers regarding the dissatisfaction with the hotel’s room services provided by our staff. The data
Words: 887 - Pages: 4
South African edition PwC’s team of hospitality specialists provide an unbiased overview of how the hospitality industry in South Africa is expected to develop over the coming years. The publication focuses on the following major industry segments: hotels, guest houses and farms, caravan/ camping sites, bush lodges and other accommodation. It details the key trends observed and challenges facing these sectors as well as considering their future prospects. South African hospitality outlook: 20132017
Words: 19158 - Pages: 77
and just enjoy themselves. They unfortunately don’t consider the price of these times. Plane tickets, hotel stays, dining, and entertainment generally cost a month’s salary. The cost of these pleasures often leads to greater debt for the average family. Sometimes these debts aren’t paid until it’s time for the next vacation. Money can be spent on lavish hotels that are not worth the money. Many hotels that will
Words: 623 - Pages: 3
Liability of the hotel keeper - Article 1039 of the civil code deals with this. However this is not the only article related to liability of the hotel keeper. The issue is important because it provides an analysis of a number of legal topics we have seen in our course, such as responsibility for damages, quantification of damages, non-cumul and so on. Article 1039 does not deal with personal injury of the guest. It only deals with damage to property. The general principles of the civil code deals
Words: 2654 - Pages: 11
Abstract This paper introduces the concept of guanxi neglect through a case study that describes the takeover of a formerly Chinese managed hotel by a western based, international hotel management company. Specifically, it covers the cultural conflict that occurred for employees trying to adapt from the former Chinese relationship (guanxi) based planned methods of hotel management to that of the more market oriented, management company. Conclusions that are drawn highlight cultural characteristics and
Words: 15298 - Pages: 62
…………………………………………………………………………………………………………… 29 Appendix ……………………………………………….…………..……………………………………………….. 30 CV ……………………………………………………………………………………………………………………….. 36 1. Introduction Front office, is often called the ‘Face’ of the hotel, always gives the guests the first and the most effective impression of the hotel. Evaluating the working performance of the Front Office normally includes two aspects, efficiency
Words: 6276 - Pages: 26
