SERVICE DELIVERY AND CUSTOMER SATISFACTION IN THE NIGERIAN BANKING INDUSTRY (A STUDY OF GUARANTY TRUST BANK PLC AND SKYE BANK PLC) BY ABDULLAHI, RUKAYAT OPEMIPO MATRIC NO: 101003311 A PROJECT SUBMITTED TO THE DISTANCE LEARNING INSTITUTE, UNIVERSITY OF LAGOS, AKOKA IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE BARCHELOR DEGREE IN BUSINESS ADMINISTRATION (B.Sc.), BUSINESS ADMINISTARTION OF UNIVERSITY OF LAGOS. DECEMBER, 2015. CERTIFICATION This is to certify
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Assignment #7: Chapter 7 Questions 1. Why would demand forecasting make sense in a “make to stock” situation? It projects the standard components needed so that the product can be made after customer receiving a customer order. 2. Briefly describe the three (3) types of demand forecasting models. * Judgmental- using judgment or intuition and is preferred where there is limited or no historical data, such as with a new product introduction. * Time series- use of a model to predict
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while still maintaining control over the quality of service delivered. How to increase the hospital’s capacity to serve more patients while maintaining control over quality of service delivered as well as sustaining existing high level of employee and patient (customer) satisfaction? II. STATEMENT OF THE OBJECTIVES To clear the backlog by increasing the capacity of hospital services to 20% with no dilution in the quality of services rendered within 8 weeks. III. AREAS OF CONSIDERATION
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encourage growing new customers while maintaining the existing ones. CRM software can make service employees more effective and efficient. For service recovery, technology can be used to make it easier for customers to complain, and by providing the resources front-line employees need to recover. (McNally & Griffin, 2006) By giving customers a medium to voice their opinions, management can become aware of service patterns at the club. Second, as night clubs have already taken advantage of the various
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Who Brought Bernadine Healy Down Who Brought Bernadine Healy Down Identify and discuss the public service culture present in the case and explain why Wise argues that public service motivation is found more in the government than in the private sector Public service cultures are those set-spoken and unseen rules in an institution or an organization. Public sector motivation is the way people respond to this rules whether positively or negatively. There are three forms of public motivation namely
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emergency management with the use of web-based situational awareness programs. In a White House briefing following Hurricane Katrina, it was noted that unified management and lack of inter-agency communication was one of the greatest pitfalls in the recovery process (The White House, 2005). Complete, accurate, and up-to-the-minute situational awareness is essential for emergency responders and others who are responsible for controlling complex, dynamic systems and high-risk situations. Inadequate or
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Impact of U.S. Federal and State Compliance Laws ABS Financial Solutions, a financial service provider for credit unions across the globe, has found it difficult to meet regulatory compliance laws for proper encryption while still enabling their field representatives to work at maximum efficiency. The field representatives rely on Notebook PCs to access email accounts and financial service applications while mobile. These Notebooks deal with sensitive customer information and require enterprise-strength
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PORT SERVICE QUALITY CONCEPT THEORETICAL DETERMINANTS Port service quality may be defined as a product or service that satisfies customer requirements and expectations. According to the Advances project, to secure a quality port service means to secure a service in a reliable, safe, competitive and environment-friendly manner in accordance with customer requirements and the lowest possible level of risks for life, environment, and property. The enhancement of competitiveness, safety, and higher
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CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree
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JUST LIKE THAT – Briefing Note To provide new employees with information so that they can gain some understanding of the organisation in preparation for their start An introduction to the company the services it provides & an identification of their main customers JUST LIKE THAT specialises in offering customers a complete vending solution for hot drinks machines, water coolers, chilled drink vending machines and snack machines. JUST LIKE THAT’s key expertise is having a wide range of
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