"ASSESSMENT AND ANAYSIS OF CUSTOMER SATISFACTION WITH SERVICE DELIVERY OF MTN, KUMASI" By NAME: FRANCIS KWAKU DOGBE A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, in partial fulfillment of the requirements for the degree of COMMONWEALTH EXECUTIVE MASTER OF BUSINESS ADMINISTRATION October, 2011 DECLARATION I hereby declare that this thesis is the result of my own work except references cited that have been duly acknowledged
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Customer Value Marketing: aim of marketing is to create value for customers and to capture value from customers in return * The activity, set of institutions, and processes for creating, communicating, delivering, and exchanging products that have value for customers, clients, partners, and society at large -The Firm’s Stakeholders: these include employees, unions, customers, competitors, activists, government and the press (these people affect company) The Marketing Process: 1) Understand
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Fundamentals for the effective marketing: Use the following marketing principles to pull in prospects the same way gravity pulls planets into orbit around the sun. (Imagine yourself as the sun, the driving force of the solar system.) 1. START WITH YOUR CLIENTS Client goals and concerns are the reason you are in business. Clients buy your products and services to meet their needs. You know this, but are you applying it to your marketing? Many service providers marketing materials are little more
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Multimedia Marketing & Consulting BusinessB3 Brett, Melanie, Nathan Legal Page Confidentiality Agreement The undersigned reader acknowledges that the information provided by BusinessB3 in this marketing plan is confidential; therefore, reader agrees not to disclose it without the express written permission of BusinessB3. It is acknowledged by reader that information to be furnished in this marketing plan is in all respects confidential in nature, other than information
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Defining Marketing Paper Philip Bean University of Phoenix Marketing MKT/421 Susan Tomaski December 2, 2013 Defining Marketing Paper All definitions of marketing will seek to describe a sometimes logistically complex process of interacting within an economy. However, before an organization begins the marketing process good it is good advice to thoroughly research the current strategies and tactics being used and only use ones that are based on proven economic theory. According to
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Marketing Logistics Production Marketing Logistics Production Marketing Logistics Production Marketing Logistics Production Marketing Logistics Production Marketing Logistics as it relates to Production Logistics Production and Marketing Marketing Logistics Production Term Paper for Physical Distribution Class Marketing Logistics12/25/2012 Production Marketing Logistics Nahom GetachewProduction - UU47997E Samuel Fikre - UU48012E Marketing Logistics Production Marketing Logistics Production Marketing
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today’s dominant marketing mix paradigm become a strait-jacket? A relationship building and management approach may be the answer. From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing Christian Grönroos approach to marketing which eventually has entered the marketing literature[2, 4-14]. A paradigm shift is clearly under way. In services marketing, especially in Europe and Australia but to some extent also in North America, and in industrial marketing, especially
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Building Service Relationships: It's All About Promises Mary Jo Bitner Arizona State University There is no one better qualified to write a comprehensive paper on service relationships than Leonard Berry-the first person to use the term relationship marketing in the services literature (Berry 1983). Not unexpectedly, he has delivered a carefully researched and motivating discussion that provides broad coverage of the field and directs us forward to new research. He has clearly laid out the convergent
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Defining Marketing Sandra Neal MKT/421 September 02, 2013 Kelly Duman Defining Marketing Marketing is used for many things and in everyday life it is important for organizations to use marketing to make sure that the organization is a success. When an organization uses marketing it is important that they use planning it helps the organization to see who their target audience is and how they need to go about reaching them. Marketing is not just selling it is a way of selling and reaching the
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22 Marketing Mix 22.1 Introduction The basic task of marketing is the delivery of product(s) to consumers so that their needs are fulfilled and organisational objectives are also achieved. This involves several important decisions, e.g. deciding about the product or products which should be offered for sale, price of the product, markets where products may sell and the means of communication with the consumer for the sale of the product. All these decisions form part of marketing-mix. In this
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