HQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to advise
Words: 1618 - Pages: 7
Grade 5 Math STAAR Student Workbook © Forde-Ferrier, L.L.C. Page 1 Table of Contents STAAR Reporting Category 1: Numbers, Operations, and Quantitative Reasoning TEKS 5.1(A) Read, Write, Compare, and Order Whole Numbers (Supporting) TEKS5.1(B) Read, Write, Compare, and Order Decimals (Supporting) TEKS 5.2(A) Generate Equivalent Fractions (Readiness) TEKS 5.2(B) Generate Mixed Numbers and Improper Fractions (Supporting) TEKS 5.2(C) Comparing Fractions (Readiness) TEKS 5.2(D) Relate Fractions
Words: 3028 - Pages: 13
( ) Student Workbook BSBCUS501C Manage quality customer service 1st Edition 2011 Part of a suite of support materials for the 8S807 Business Services Training Package -_._-_._ . Copyright and Trade Mark Statement @ 20i1lnnovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, In any
Words: 27283 - Pages: 110
years or more. Lists created in Excel can be converted to pivot tables and pivot charts to summarize the data. The ability to use functions and formulas to perform calculations and the ability to copy those functions and formulas throughout the workbook keeps us from having to do repetitive manual calculations. The calculation capabilities have led many financial professionals specifically to use Microsoft Excel for generating of
Words: 495 - Pages: 2
Appendix E IT Inventory Template I keep my IT Inventory in an Excel workbook with individual worksheets for the following major categories, with the subheadings under each on the sheet itself: • Staff computers - Computer name - Primary user login - Location (department) - IP address - MAC address - Make - Model - Serial number/product number/service tag - Size of hard drive - Amount of RAM - Processor speed - Optical drive - Date of purchase - Warranty begin/end - Network drop
Words: 394 - Pages: 2
apps to create and edit Office documents from anywhere. For Android: Word | Excel | PowerPoint | OneNote For iOS: Word | Excel | PowerPoint | OneNote For Windows or Mac: Office 365 Create docs from anywhere You can create Word documents, Excel workbooks, PowerPoint presentations, and OneNote notebooks from the Office mobile apps or OneDrive.com for free. Just sign in and select “New.” Edit docs on the go When your Office documents are in OneDrive, you can open and edit them from the OneDrive mobile
Words: 425 - Pages: 2
Identify my Choices o Understand the Consequences (Both positive and negative) o Decide what I Care About o Carry out the Decision o Communicate that Decision to Others • Thank you all for volunteering. So please turn to page 16, figure D in your workbooks. • This worksheet provides a tool for teenagers to decide whether or not to have sex. • Although there are many decisions that can be made about having sex, this exercise will focus on whether or not to have sex. • So you all will have about
Words: 543 - Pages: 3
understanding of business-related concepts, increasing my commercial awareness. I am able to identify and analyse problems and make reasonable decisions to solve them. I am currently evaluating an ICT project, in which I designed an automated workbook to calculate rental fees for a boat hire company. This included a range of complex functions and formulas to incorporate numerous variables such as price, period of hire, type of vessel and time of year. In order for me to expand the relevant
Words: 515 - Pages: 3
available though Sage publications and Blackwell’s which you can access through the Library for 2012 editions Criminal Justice Ethics: Theory and Practice. 2nd edition Cyndi Banks, Sage Publications, London 2008. Enforcing ethics: a scenario-based workbook for police and correctional recruits, officers and supervisors, 2nd edition. Debbie J. Goodman. Prentice Hall, NJ 2004. Key Issues in Criminal Justice. Australian Humanities Press South Aust. 2004. The Offender in the Community, 2nd edition
Words: 463 - Pages: 2
Adjusting Entries 1. Adjusting entries for ending merchandise inventory Pro-forma entry: Merchandise Inventory, end xxx Income Summary xxx To record ending inventory for the period 2. Adjusting entries for accruals Accrued income – income already earned but not yet collected Accrued expense – expense already incurred but not yet paid Pro-forma entries: a. Recognition of accrued income: Accrued Income
Words: 436 - Pages: 2
